Top 14 Customer service manager Jobs in Warren, Oh

Regional Customer Service Manager
Litco International, Inc. —Vienna, OH
- $40,000 - $50,000 a year
- 8 hour shift
- Management
- Sales
- Customer service
- Health savings account
- Health insurance
Quick Apply
Membership Director
YMCA —Boardman, OH
- $50,140 a year
- Weekends as needed
- CPR Certification
- Mid-level
- Office
Client Care Manager
Home Instead - Austintown —Austintown, OH
- Full-time
- Nursing
- Mid-level
- Case management
- Dental insurance
- Vision insurance
Quick Apply
4d
Manager, Stores Credit Experience Manager (Afternoon/Evening/Weekend Rotation)
Macy’s —Deerfield, OH
- $56,300 - $93,700 a year
- Full-time
- Mid-level
- High school diploma or GED
- Computer skills
- Store discount
- Paid holidays
Regional Customer Service Manager
Litco International —Vienna, OH
- Full-time
- Computer literacy
- Basic math
- Mid-level
Manager, Digital Customer Care (Afternoon/Evening/Weekend Rotation)
Macy’s —Deerfield, OH
- $56,300 - $93,700 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Travel
- Store discount
- Paid holidays
Director Account Management
Pharmacy Data Management, Inc. —Poland, OH
- Full-time
- Remote
- Background check
- Pass drug screening
- Bachelor's degree
Quick Apply
Customer Service & Planning Manager
Canduct Industries Limited —Youngstown, OH
- Full-time
- CAD
- 5 years
- ERP systems
- On-the-job training
Quick Apply
Lead Customer Service Representative
Circle K —Niles, OH
- $16.50 - $17.00 an hour
- Weekends as needed
- Ability to walk for extended periods
- Merchandising
- Basic math

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Regional Customer Service Manager

Litco International, Inc. -
Vienna, OH

Quick Apply

Job Details

Full-time
$40,000 - $50,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Life insurance

Qualifications

Vendor relationship building
Computer operation
Customer communication
Report writing
Management
Sales
Customer service
Spreadsheets
Basic math
Microsoft Office
High school diploma or GED
Analysis skills
Data interpretation
Data-driven problem-solving
Productivity software
Customer service problem-solving
Time management

Full Job Description

Litco International, Inc.

Our Mission - For all who come in contact with Litco, Inc. to clearly see the love of Christ in all that we do.

Litco International, Inc., is a leading provider of unit load technology, custom engineered material handling solutions, and bio-based, environmentally sustainable distribution and transport packaging solutions. Litco International continually seeks innovative solutions with a collaborative custom-engineered approach based on customer specific needs.

Litco International is committed to fulfilling its mission and the growth of people, presence, products, and profitability for generations of Litco International team members. For more information about who we are, visit www.litco.com.

Job Summary: As a Regional Customer Service Manager, you will be responsible for all day-to-day customer interactions, and retention supporting Regional Sales teams to meet and exceed established goals; while maintaining business relationships with suppliers and facilitating communications with other internal departments. This includes but is not limited to sourcing order, order placement, basic billable and payable processing, logistics, and reporting.

· Respond to incoming calls and emails from current customers

· Field inquiries of prospective customers and enter data in Salesforce

· Daily approval of vendor invoices for payment and timely and accurate invoicing to customers

· Establish new customers in Salesforce which includes determining and maintaining appropriate credit levels.

· Accept, verify, and process customer purchase orders

· Collaborate with internal departments and external customers to resolve discrepancies to include but not limited to aging, credits, debits, etc.

· Request pricing from production facilities and/or Sourcing as directed

· Schedule loads and provide purchase orders to production facilities

· Create and maintain inventory items (specification, costs and sells) for all assigned customers

· Consistent follow-up with vendors to ensure accurate and on-time deliveries

· Process changes to purchase orders (dates, pricing, quantities) and relay information in a timely manner to vendors and customers

· Analyze Buying Pattern Report to identify order lapses, maintain product inventories, and proactively contacting customers for ongoing orders, seasonal fluctuations and advance order planning Generating and implementing efficient sourcing and category management strategies.

· Prompt and quick turnaround of pricing to Regional Sales Managers, based on the parameters set by the Regional Sales Manager and/or customer.

· Maintain current pricing by material and region for comparison of regions.

· Maintain Salesforce for quoting prices, specs, and vendor records. Update notes in vendor records to upload vendor capabilities.

· Be first point of contact for vendor issues.

· Analyzing procurement data such as cost analysis reporting, benchmarking spend, costs of procurement and suggest methods to decrease expenditure.

· Advanced understanding of product knowledge.

· Perform other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office Suite and spreadsheet software.

Education/Experience:

GED or High School diploma required. Bachelor’s degree, equivalent, or equivalent combination of education and experience preferred.

Knowledge, Skills, and Other Abilities:

· Time management skills

· Oral and written communication skills

· Analytical and problem solving skills

· Strong consulting skills

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the team member is regularly required to sit, use hands, and talk or hear. The team member is frequently required to stand and walk. The team member is occasionally required to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to see color.

Work Environment:

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Retirement plan
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Experience:

Microsoft Office: 1 year (Required)
Customer Service: 2 years (Required)

Ability to Commute:

Vienna, OH 44473 (Required)

Ability to Relocate:

Vienna, OH 44473: Relocate before starting work (Required)

Work Location: In person

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Experience:

Microsoft Office: 1 year (Preferred)
Sales: 1 year (Preferred)

Ability to Commute:

Vienna, OH 44473 (Preferred)

Ability to Relocate:

Vienna, OH 44473: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service manager jobs in warren, oh

Regional Customer Service Manager

Membership Director

Client Care Manager

Manager, Stores Credit Experience Manager (Afternoon/Evening/Weekend Rotation)

Regional Customer Service Manager

Manager, Digital Customer Care (Afternoon/Evening/Weekend Rotation)

Director Account Management

Customer Service & Planning Manager

Lead Customer Service Representative

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