Top 5061 Customer experience manager Jobs in Warren Mi

Facilities Manager
Energy Systems Group —Warren, MI
- $90,000 - $125,000 a year
- Full-time
- Background check
- 5 years
- Travel
- Paid parental leave
- Health savings account
Talent Manager - Administrative & Customer Support
Robert Half —Troy, MI
- Email
- Hybrid work
- Bachelor of Science
- Mid-level
- Office
- Paid parental leave
- Health savings account
Customer Experience Manager
General Motors —Warren, MI
- Email
- Up to 50% travel
- Mid-level
- 3 years
- Benefits from day one
17h
Customer Onboarding Manager
Universal Logistics Holdings —Warren, MI
- Full-time
- Mid-level
- Office
- Leadership
6d
Customer Experience Manager
Ford Motor Company —Detroit, MI
- $115,500 - $218,100 a year
- Online Application
- Hybrid work
- 3 years
- Bachelor's degree
- US work authorization
- Paid parental leave
- Paid holidays
13d
General Manager – Healthcare Customer Service Operations
Cognizant —Troy, MI
- $180,000 - $200,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- HIPAA
- 11+ years
- Paid parental leave
- Employee stock purchase plan
Customer Solutions Team Manager
Scout Motors —Detroit, MI
- $110,000 - $148,500 a year
- Full-time
- 18 years or older
- Mid-level
- Analysis skills
- Paid jury duty
- Paid parental leave
Quick Apply
12d
Warehouse Manager
Faurecia —Fraser, MI
- $80,000 - $115,000 a year
- English
- Mid-level
- Microsoft Office
Manager, Customer Service
Healthmark Industries Co., Inc. —Fraser, MI
- $90,000 - $114,100 a year
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Commuter assistance
- Disability insurance
6d
Assistant General Manager
Marriott International, Inc —Detroit, MI
- $102,000 - $128,000 a year
- Full-time
- Sales
- Mid-level
- Hotel
Operations Manager
Renova One —Troy, MI
- $115,000 - $125,000 a year
- Full-time
- Background check
- Office
- Driver's License
Quick Apply
Sr. Manager, Customer Experience Strategy
AAA Life Insurance Company —Livonia, MI
- Full-time
- Marketing
- 8 years
- Bachelor's degree
- Life insurance
11d
Dispatch Supervisor
Reworld Projects, LLC —Warren, MI
- $76,000 - $101,100 a year
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Health savings account
Quick Apply
Dispatch Manager
CRST The Transportation Solution, Inc —Warren, MI
- $70,000 a year
- Customer service
- Data analysis skills
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
7d
Material Planning Manager
Slate Auto —Troy, MI
- $123,339 - $185,009 a year
- Full-time
- Ability to walk for extended periods
- ERP systems
- Mid-level
- Disability insurance
- Health insurance
Customer Support Supervisor
Pella Corporation —Auburn Hills, MI
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Commercial Flooring Project Manager / Estimator
Commercial Floorcovering —Roseville, MI
- From $80,000 a year
- Full-time
- Construction site
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
7d
General Manager
Fern Hill Golf Club —Clinton Township, MI
- $50,000 - $55,000 a year
- 8 hour shift
- Bar
- Casual dining restaurant
- Fast casual restaurant
- Health insurance
- Dental insurance
Quick Apply
Sales Manager
Rosenberger North America —Dearborn, MI
- From $100,000 a year
- Full-time
- CAD
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Electrification Engineering Manager
D-Riven Engineered Solutions —Canton, MI
- $111,000 - $120,000 a year
- Weekends as needed
- Microsoft Excel
- Engineering
- 11+ years
- Health savings account
- Health insurance
Quick Apply

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Facilities Manager

Energy Systems Group -
Warren, MI

Apply Now

Job Details

Full-time
$90,000 - $125,000 a year

Benefits

Paid parental leave
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program

Qualifications

5 years
Senior level
Leadership

Full Job Description

ENERGY SYSTEMS GROUP is seeking a Facilities Manager to join our Operations Services team located at our facility in Detroit, Michigan. This position is onsite but requires travel between both operating sites as needed, including overnight stays, to ensure continuity of operations and achievement of site operating objectives.

The Facilities Manager is accountable for achieving results in environmental health and safety (EHS), financial performance, reliability, energy savings, customer satisfaction, and employee development at ESG’s Detroit Arsenal and NASA Glenn Research sites. The Facilities Manager fosters strong customer relationships and provides leadership, guidance, and technical support to facility operators. A solid technical understanding and hands-on experience with steam production and HVAC equipment and systems, their components, related software, and cooling tower operations are essential. The manager establishes performance expectations at both employee and facility levels, ensures accurate tracking and reporting for facility, customer, and corporate requirements, and maintains compliance with all standards.

The Facilities Manager is a hands-on leader, available 24/7 to assist with operational issues, repairs, and supervise on-call employees, ensuring uninterrupted support and reliability.

The essential functions of the position include:

Oversee all aspects of energy production facilities, including commissioning, operations, maintenance, troubleshooting, budgeting, financial performance, EHS, efficiency, reliability, and customer satisfaction. Drive plans and actions to meet site objectives and customer contract Key Performance Indicators (KPI’s)
Lead site safety performance by enforcing regulatory and company rules, training employees, and promoting a strong safety culture
Investigate near misses and incidents, implement corrective actions, and observe safe work practices
Build and maintain positive relations with key customer management and staff employees to ensure the company maintains a positive image with our customers. Develop a comprehensive understanding and adherence to customer contracts
Manage orientation, training, and development plans to enhance operator technical and leadership skills
Establish performance expectations, track progress, and complete constructive performance appraisals
Responsible for employee scheduling, daily work direction, overtime authorization, and 24/7 contingency coverage plans
Oversee profit and loss performance by developing accurate budgets and forecasts, ensuring efficient utilization of budgeted funds, and managing labor and overtime costs to achieve site financial objectives.
Manage the overall health of the preventative maintenance system by ensuring effective CMMS utilization and implementing preventative, predictive, and reactive maintenance strategies that support reliable plant and equipment performance while meeting customer requirements and industry best practices
Coordinate work with subcontractors to support maintenance and projects
Responsible for collection and documentation of M&V data
Develop and deliver comprehensive monthly reports to the COR for all ESPC activities, ensuring the accuracy, completeness, and timely submission of all information provided
Responsible for verifying all customer invoices to ensure accurate cost allocation to the correct projects and for submitting time and material invoices to the government in a timely manner
Support ESPC and Above Baseline projects to include commissioning, quality assurance, and maintenance turnover activities
Lead root cause investigations for major equipment issues and implement preventive measures
Complete all training modules as required by the position and/or management
Responsible for operator responsibility coverage as needed during times of operator absence or staffing gaps
Performs all duties as deemed necessary by management

Your background includes:

A high-level understanding of boiler and HVAC systems
Five or more years’ (5+) related experience in Energy Services, Performance Contracting, and/or HVAC industry
Strong leadership skills
Extensive field experience installing, repairing, maintaining, and modifying boilers and HVAC systems
Must possess in-depth technical knowledge of facility energy infrastructure (mechanical and electrical systems and equipment), energy conservation practices, facility operation and maintenance and other ancillary building systems and equipment
Experience troubleshooting relevant equipment and systems
Demonstrated strong safety background and focus to ensure zero incidents hazardous environment(s)
Located within reasonable distance from DAA facility
Availability for 24/7 call-in emergencies

A bonus to have:

Associates or technical degree
Ten years’ related experience
Prior supervisory experience
NIULPE Class IV Power Engineer certification (or higher)

What we bring to you:

Professional growth and development programs including tuition reimbursement
Comprehensive health, dental, vision insurance plans and wellness plans for employee and your family
Life insurance, short-term disability, long-term disability, and supplemental benefits
401(k) Savings Plan
Nine Paid Holidays with three floater holidays
Paid Vacation and Personal/Sick Leave
Paid Parental Leave for the birth, adoption, or placement of a child/children
Highly competitive salaries and incentive structure

We want you to know:

ESG is an Equal Employment Opportunity Employer. We value talent and understand that our colleagues allow us the opportunity to deliver an exceptional customer experience. We achieve our goals through teamwork and conduct our business with integrity. Join our world-class team to provide mission-critical infrastructure solutions for K-12 schools and universities to local, state and federal government agencies and more.

This contractor and subcontractor shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

#LI- Onsite

Energy Systems Group, LLC and its commonly owned affiliates, PacificWest Energy Solutions, Inc. and Yearout Energy Solutions Company, LLC, (collectively, "ESG") do not accept unsolicited resumes from staffing agencies, search firms, or third-party recruiting entities (generally, “Agency[ies]”). Candidate materials that are submitted by an Agency to ESG that are either unsolicited or are submitted by an Agency to an ESG employee other than a member of ESG’s Human Resources Department are considered an “Improper Agency Submission.” Any materials submitted via an Improper Agency Submission will be considered the sole and exclusive property of ESG, regardless of whether a fully executed staffing agreement exists between ESG and an Agency. ESG disclaims all liability and financial obligation of any kind, including the payment of Agency placement fees or commissions, associated with an Improper Agency Submission.

Pay: $90,000.00 - $125,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Apply Now

Refine Your Search

customer experience manager jobs in warren mi

Facilities Manager

Talent Manager - Administrative & Customer Support

Customer Experience Manager

Customer Onboarding Manager

Customer Experience Manager

General Manager – Healthcare Customer Service Operations

Customer Solutions Team Manager

Warehouse Manager

Manager, Customer Service

Assistant General Manager

Operations Manager

Sr. Manager, Customer Experience Strategy

Dispatch Supervisor

Dispatch Manager

Material Planning Manager

Customer Support Supervisor

Commercial Flooring Project Manager / Estimator

General Manager

Sales Manager

Electrification Engineering Manager

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