Top 44 Referral specialist Jobs in Warren Mi

Information Referral Specialist
WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY —Highland Park, MI
- $22 - $24 an hour
- Monday to Friday
- Mid-level
- Bachelor's degree
- Travel
Authorizations Specialist
Radx —Warren, MI
- Full-time
- Bilingual
- Medical office experience
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Insurance Specialist - Full Time Days - Remote (Michigan Residents)
Henry Ford Health —Troy, MI
- Full-time
- Remote
- Medical office experience
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
2d
Central Authorization Specialist /Full Time/ Remote-Michigan Residents
Henry Ford Health —Detroit, MI
- Full-time
- Remote
- Computer science
- Computer literacy
- Clinic experience
- Health insurance
- Dental insurance
1d
Referral & Relationship Specialist
Disability Law Group —Troy, MI
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Training & development
- Opportunities for advancement
Quick Apply
Central Authorization Specialist Full Time
Henry Ford Health —Detroit, MI
- Full-time
- Computer literacy
- Clinic experience
- Mid-level
- Health insurance
- Dental insurance
14d
Insurance verification/ Prior Auth specialist
Surgical Specialists Group of Michigan —Saint Clair Shores, MI
- Full-time
- Office
- High school diploma or GED
- Travel
- Dental insurance
- Paid time off
Quick Apply
Transplant Financial Coordinator - Detroit/Main Hospital Campus
Henry Ford Health —Detroit, MI
- Day shift
- Hospital
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Benefit Coordinator
Northwood Inc. —Center Line, MI
- Full-time
- Entry level
Insurance Verification & Billing Specialist
Eastlake Cardiovascular PC —Saint Clair Shores, MI
- 8 hour shift
- Research
- Mid-level
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Surgical Boarding Specialist Coordinator
McLaren Health Care —Southfield, MI
- Full-time
- Microsoft Outlook
- Surgery
- Writing skills
BILLING VERIFICATION SPECIALIST
Medstar Ambulance —Clinton Township, MI
- Full-time
- Computer literacy
- Mid-level
- Office
- Work from home
Quick Apply
12h
Insurance Data Entry Specialist
Smile America Partners —Farmington Hills, MI
- Weekends as needed
- Dental office
- High school diploma or GED
- Children
Insurance & Claim Encounter Specialist PT
The Children's Center of Wayne County, Inc. —Detroit, MI
- $15,150 - $18,180 a year
- Part-time
- HIPAA
- High school diploma or GED
- Children
- 403(b) matching
- Paid sick time
Infusion Prior Authorization Specialist
M.I.N.D —Farmington Hills, MI
- $19 - $25 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ability to sit for extended periods
Pharmacy Benefit Rep I - Entry Level
EHIM —Southfield, MI
- Windows
- High school diploma or GED
- Analysis skills
- Wellness program
- Paid holidays
Quick Apply
Prior Authorization Supervisor
Shields Health Solutions —Detroit, MI
- Microsoft Outlook
- Mid-level
- High school diploma or GED
Quick Apply
3d
Genetic Testing Coordinator
North West Labs —Sterling Heights, MI
- $18 - $20 an hour
- Medical office experience
- Driver's License
- Travel
- Health insurance
- Dental insurance
Quick Apply
Financial Clearance Representative - PART TIME
McLaren Health Care —Shelby Charter Township, MI
- Part-time
- Microsoft Outlook
- Hospital
- Word processing
Referral Specialist - Clarkston Medical Group
McLaren Health Care —Clarkston, MI
- Full-time
- Microsoft Outlook
- Mid-level
- High school diploma or GED

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Information Referral Specialist

WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY -
Highland Park, MI

Apply Now

Job Details

$22 - $24 an hour

Qualifications

Phone communication
Interviewing clients
Spreadsheets
Client assessment in social work
Word embeddings
Client database systems
Data management
Conflict management
Desktop applications
Typing
Productivity software
Experience working with individuals from underserved communities
Client interaction via phone calls

Full Job Description

Scope:

An Information & Referral Specialist provides information, referral, and assessment over the telephone by email or online in the Wayne Metro CONNECT Call Center. Responsibilities include conducting preliminary need and eligibility assessments, gathering information for program intake activities and scheduling appointments for clients with Wayne Metro staff.

Essential Functions:

Receive incoming calls to assess a client’s need and recommend the most appropriate initial course of action given the caller’s needs and the available resources within Wayne Metro and/or the community.
Maintain consistently high standards of customer service while maintaining confidentiality.
Provide information to clients of available programs/services and make appropriate referrals.
Schedule client appointments with the appropriate department based on Wayne Metro’s established pre-screening guidelines and determination criteria.
Accurately document all client interactions using web-based computer software systems.
Inform clients by explaining procedures, answering questions, and providing information.
Maintain communication equipment by troubleshooting and reporting problems.
Develop and maintain comprehensive resource files of information on organizations that provide human services in the community.
Stay informed on social issues, programs, and changes in services at Wayne Metro and in the Wayne County area.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Maintain accurate records for the purpose of deriving statistics and compiling program reports.
Meet quality assurance requirements and other key performance metrics.
Utilize various systems and tools to assist and service clients.
Work in a call center environment on a computer with a headset for extended periods of time.
Attend staff meetings, conferences and workshops in order to upgrade professional skills.
Work effectively in team atmosphere while achieving program quality assurance goals.
Maintain a positive attitude towards assigned work, clients, and staff, and a willingness to work with others.
Perform work in a professional manner that upholds Wayne Metro’s policies and procedures.
Other duties as assigned.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in a professional office/call center environment with a moderate noise level. This is largely a sedentary role and the employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to sit, frequently use hands and to talk or hear.

Minimum Qualifications:

Bachelor’s degree in Human Services or related major OR a combination of education and experience that is similarly equivalent.
Minimum of four years of experience in Human Services
Accredited Information Referral Specialist Certification (CIRS) is a plus.
Ability to type at least 35 w.p.m.
Call center experience with expertise in telephone etiquette is essential.
Demonstrated knowledge of customer service principles and practices.
Demonstrated evidence of interviewing, assessment and problem solving skills.
Ability to effectively communicate via phone, gather and record data using various computer programs.

Minimum Competencies:

Working knowledge of basic internet applications and programs including Google technology and Microsoft Office Word and Excel. The ability to learn and utilize the necessary programs for this position.
Ability to communicate effectively both orally and in written form.
Excellent interpersonal and professional skills including but not limited to professional appearance, tact, punctuality, and dependability.
Excellent customer service skills with the ability to work with internal and external customers in a friendly, cooperative, and professional manner.
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
Ability to learn and navigate new software quickly.
Ability to work well under pressure and/or against opposition and to handle conflict in a professional manner.
Strong organizational and time-management skills.
Must be flexible, reliable and have the ability to work autonomously, as well as in a supportive/team based environment.
Effective problem solver and decision maker.
Ability to provide services for those persons facing economic, social, health, age, and educational barriers.
Ability to work a flexible schedule.
Perform work in a manner that upholds Wayne Metro policies and procedures.

Travel Requirements:

Ability to travel to various sites.

Licensing and Other Requirements:

Valid identification and reliable transportation.
Although the Covid-19 vaccination is no longer mandated, it is encouraged. Wayne Metro will always prioritize the safety of our staff and clients.

Work Hours:

Work schedule is Monday – Friday, with specific hours (and occasional Saturdays) to be determined by department needs.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Apply Now

Refine Your Search

referral specialist jobs in warren mi

Information Referral Specialist

Authorizations Specialist

Insurance Specialist - Full Time Days - Remote (Michigan Residents)

Central Authorization Specialist /Full Time/ Remote-Michigan Residents

Referral & Relationship Specialist

Central Authorization Specialist Full Time

Insurance verification/ Prior Auth specialist

Transplant Financial Coordinator - Detroit/Main Hospital Campus

Benefit Coordinator

Insurance Verification & Billing Specialist

Surgical Boarding Specialist Coordinator

BILLING VERIFICATION SPECIALIST

Insurance Data Entry Specialist

Insurance & Claim Encounter Specialist PT

Infusion Prior Authorization Specialist

Pharmacy Benefit Rep I - Entry Level

Prior Authorization Supervisor

Genetic Testing Coordinator

Financial Clearance Representative - PART TIME

Referral Specialist - Clarkston Medical Group

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