Top 176 Customer service manager Jobs in Warrenville Il

National Contact Center Manager
Pet Butler —Plainfield, IL
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
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Service Manager
Cintas —Schaumburg, IL
- $74,800 - $99,464 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Lead Client Services Ops - Growth
PAYLOCITY CORPORATION —Schaumburg, IL
- $82,000 - $87,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
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Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
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Membership Concierge Leader
Life Time —Naperville, IL
- $64,000 - $88,000 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Disability insurance
- Health insurance
5d
Customer Support Supervisor
Pella Corporation —Geneva, IL
- $66,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Organizational skills
- Paid holidays
- Disability insurance
Customer Support Center Team Lead - Darien
Old Second National Bank —Darien, IL
- $46,906 - $70,361 a year
- Hybrid work
- Computer literacy
- Writing skills
- Mid-level
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5d
Complaint Handling Manager
Sonova —Aurora, IL
- $78,000 - $97,000 a year
- Hybrid work
- 5 years
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Paid holidays
Client Service Associate
Ameriprise Financial —Naperville, IL
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Dental insurance
4d
Customer Service Manager
FXI —West Chicago, IL
- Oracle
- Mid-level
- Office
Manager Support Ops
PAYLOCITY CORPORATION —Schaumburg, IL
- $74,600 - $130,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
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Contact Center Sales Manager
Spring-Green Enterprises Inc. & Subsidiaries —Plainfield, IL
- $60,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Paid holidays
- Disability insurance
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Sales Support Specialist (Client Project Manager)
Revenue Storm Corporation —Schaumburg, IL
- $68,000 - $78,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- Health insurance
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Service Center Technical Lead
AAOS —Rosemont, IL
- $83,000 - $86,000 a year
- Hybrid work
- Spanish
- Computer Science
- 5 years
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11d
Director of Intake
Zayed Law Offices —Joliet, IL
- $65,000 - $85,000 a year
- Full-time
- Microsoft Outlook
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
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4d
Supervisor, Industrial Vending Support Team
MAGID GLOVE & SAFETY MANUFACTURING CO, LLC —Romeoville, IL
- $68,000 - $95,200 a year
- Mid-level
- Office
- 3 years
- Profit sharing
- Paid holidays
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Customer Relationship Manager/Associate Agency Representative (Oak Brook, IL)
Apogee Insurance Group —Oak Brook, IL
- From $53,000 a year
- Office
- Bachelor's degree
- 1 year
- Food provided
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Division Service Manager - Chicago, IL
Meyer Laboratory LLC —Wood Dale, IL
- Recruiting
- Manufacturing
- Senior level
- Mileage reimbursement
- 401(k) matching
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Customer Service/Project Manager (Not Remote)
M & R Label —Franklin Park, IL
- $25 - $31 an hour
- Full-time
- Microsoft Excel
- Customer service
- Mid-level
- Paid holidays
- Health insurance
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Customer Service Team Lead
ABC Plumbing, Sewer, Heating, Cooling and Electric —Arlington Heights, IL
- $22 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Analysis skills
- Health insurance
- Dental insurance
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customer service manager jobs near warrenville il

National Contact Center Manager

Pet Butler
Plainfield, IL

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Job Details

Full-time
$60,000 - $75,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
High school diploma or GED
Telephone systems
Typing
Call center management

Full Job Description

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a full-time National Call Center Manager located in our Plainfield, IL Office. This position will have a hybrid work schedule.

We offer competitive pay, benefits including medical, dental, vision, life and disability insurance, 401(k) participation and paid holidays and vacation. Join our culture with core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance.

Annual salary
$60k - $75k based on experience.

Summary
Under the guidance of the Brand President, lead the National Contact Center staff and implement initiatives to build business for Pet Butler Franchisees. Focus on annual roadmap, staffing, training, procedures, customer service excellence, attention to calls, emails, leads, all Contact Center activities in ARF, quality assurance, performance metrics, as well as other daily activities.

Essential Duties and Responsibilities

Leads the National Contact Center strategy, aligning operations, staffing, and performance with company and franchise growth objectives.
Defines, monitors, and improves key performance metrics including conversion, productivity, service levels, and quality assurance.
Leads, develops, and manages a team of 6–50 Contact Center professionals, including hiring, onboarding, coaching, and performance management.
Establishes a high-performance, accountable team culture focused on continuous improvement and customer outcomes.
Designs and maintains training programs, standard operating procedures, scripts, and communication frameworks.
Oversees daily contact center operations across inbound, outbound, and digital channels.
Manages escalations and ensures timely resolution of customer and franchise-related issues.
Analyzes data and reporting to identify trends, diagnose issues, and drive operational improvements.
Partners with franchise owners, leadership, and cross-functional teams to support business objectives and improve service delivery.
Contributes to and represents the National Contact Center in key company and franchise initiatives, including Discovery Day, New Owner Training, and company communications.

Supervisory Responsibilities
Leads and oversees a team of Contact Center professionals, including part-time, full-time and seasonal staff (6–50 employees). Accountable for hiring, onboarding, coaching, performance management, and workforce planning to support business objectives. Ensures performance standards, employee development, and team accountability align with operational and organizational goals, policies and applicable laws.

Qualifications
Education and/or Experience

High school diploma or general education degree (GED) required; some college course work in Business, Sales, Marketing, Communications or related subject matter preferred.
Minimum three or more years of sales and customer service/call center experience.
Minimum of three years of successful supervisory or managerial experience.
Proven ability to coach, motivate and lead a successful Call Center staff.
Knowledge of Call Center Metrix and KPI's, as well as phone system call center applications.
Minimum typing skills 45 WPM

Equal Opportunity Employer

To ensure the efficiency and fairness of our hiring process, Spring-Green Enterprises Inc. and its affiliated companies utilize Artificial Intelligence (AI) tools with our applicant tracking system (ATS). These tools are designed to assist, not replace human judgement. AI may be used to scan resumes to match applicant skills against job descriptions to help identify top candidates. We are committed to an equitable hiring process in accordance with Equal Opportunity (EEO) principles. Final Hiring decisions are always made by our recruitment team and hiring managers. AI recommendations are reviewed to ensure accuracy and to provide a fair, personalized evaluation for applicants. By submitting your application, you acknowledge that your application may be processed using these tools.

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Refine Your Search

customer service manager jobs in warrenville il

National Contact Center Manager

Service Manager

Lead Client Services Ops - Growth

Customer Service Lead

Membership Concierge Leader

Customer Support Supervisor

Customer Support Center Team Lead - Darien

Complaint Handling Manager

Client Service Associate

Customer Service Manager

Manager Support Ops

Contact Center Sales Manager

Sales Support Specialist (Client Project Manager)

Service Center Technical Lead

Director of Intake

Supervisor, Industrial Vending Support Team

Customer Relationship Manager/Associate Agency Representative (Oak Brook, IL)

Division Service Manager - Chicago, IL

Customer Service/Project Manager (Not Remote)

Customer Service Team Lead

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