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Technical Inside Sales Specialist

Motion & Control Enterprises -
King of Prussia, PA

Quick Apply

Job Details

Full-time

Benefits

Paid parental leave
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer communication
Microsoft Excel
Customer relationship building
Microsoft Outlook
High school diploma or GED
Managing clients in a customer support role
Sales management systems proficiency
CRM system proficiency
Cross-functional collaboration
Technical Proficiency

Full Job Description

Inside Sales Representative

King of Prussia, PA | Full-Time

Ives Equipment Corporation, an MCE Company

Our Inside Sales Representatives are the hub of the operation — the people our customers in pharma, biotech, industrial gas, defense, and food manufacturing rely on to quote accurately, process orders smoothly, and make sure nothing falls through the cracks. You will work side-by-side with our outside sales team, own a dedicated book of accounts, and play a direct role in the growth of a 70-year-old company that has built its reputation on technical expertise and responsive service across the Mid-Atlantic.

If you are organized, customer-obsessed, and thrive in a fast-paced technical sales environment, this is a role you can grow with.

Compensation & Benefits

We take care of our team with a full benefits package:

Medical, dental, and vision coverage.
Company-paid life, AD&D, and short- and long-term disability insurance.
401(k) with a generous company match.
Generous PTO and paid holidays.
Tuition reimbursement — we invest in your development.
Paid parental leave.
Employee Assistance Program (EAP).
Voluntary benefit products.

What You'll Do

Own Your Accounts

Serve as the primary inside point of contact for a dedicated set of accounts, building strong relationships and becoming the person customers trust to handle their needs.
Manage inbound and outbound customer communication promptly and professionally, addressing questions, concerns, and escalations with urgency.
Partner closely with outside sales representatives to support long-term account planning and growth strategies.

Drive the Sales Process

Prepare accurate quotes and process orders efficiently, ensuring all customer-specific requirements are met.
Monitor open orders for on-time delivery based on agreed customer expectations, proactively flagging issues before they become problems.
Assist with submittal packages and supporting documentation for customer projects.

Keep Things Running Smoothly

Maintain accurate customer and sales data in the CRM system, keeping account activity, order status, and communications current and accessible.
Ensure all documentation, quotations, and purchase orders are processed accurately and on schedule.
Communicate proactively with customers regarding order status, delivery schedules, and issue resolution.
Prioritize customer requests and coordinate internal resources to meet delivery timelines.
Generate sales pipeline and workflow reports for management on a regular cadence.
Support continuous improvement of sales processes to increase efficiency and customer satisfaction.
Collaborate across internal teams to coordinate order fulfillment and post-sale support for your accounts.

What We're Looking For

Must Have:

3+ years of inside sales, account management, or customer service experience in a technical or industrial environment.
Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously without losing accuracy.
Proficiency with Microsoft Office (Outlook, Excel, Word) and experience with ERP and/or CRM platforms.
Clear, professional communicator — written and verbal — who can build rapport quickly and handle customer issues calmly.
Collaborative team player who works well across inside sales, outside sales, and operations.
High school diploma or equivalent; relevant experience is what matters most.

Nice to Have — you will stand out if you bring:

Process control, process valves, or instrumentation sales experience.
Experience with Epicor Prophet 21 (P21) — a strong advantage in this role.
Knowledge of fluid power systems, MRO distribution, or related industrial products.
Fluid power training or industry certifications.
5+ years of customer success or technical inside sales experience.
Familiarity with the industries Ives serves — pharma/biotech, industrial gas, food manufacturing, federal and defense, or engineering and construction.
Bachelor's degree in business, engineering, or a related field.

About Ives Equipment Corporation

Founded in 1954 and headquartered in King of Prussia, PA, Ives Equipment Corporation has spent over 70 years building a reputation as the go-to distributor for process valves and instrumentation solutions across the Mid-Atlantic. We serve customers in eastern and central Pennsylvania, Delaware, Maryland, southern New Jersey, Washington DC, and Virginia across some of the most technically demanding industries around: pharma and biotech, industrial gas, federal and defense, food manufacturing, and engineering and construction.

Ives joined Motion and Control Enterprises (MCE) in 2024, giving the team the resources and reach of a top-50 national industrial distributor while preserving the technical expertise, deep supplier relationships, and customer-first culture that have defined Ives for seven decades.

Ives Equipment and MCE are proud Equal Opportunity Employers. We welcome applicants of all backgrounds, experiences, and identities.

If you are a detail-driven, customer-focused sales professional who wants to grow with a company that has been trusted for over 70 years, we would love to hear from you.

Apply today — it only takes a few minutes.

MCE does not accept candidate submissions from third-party recruiters or agencies. Any resumes or candidate information submitted without a prior written agreement in place will be considered the property of MCE, and no fees will be paid.

Recruiters and agencies are directed not to contact MCE employees directly regarding this or any of our other open positions.

Quick Apply

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