Top 23 Financial services remote customer support Jobs in Warwick, Ri

Financial Customer Associate - Smithfield
Fidelity Investments —Smithfield, RI
- 8 hour shift
- Office
- High school diploma or GED
- 1 year
- 401(k)
13d
Financial Customer Associate - Bilingual- Smithfield
Fidelity Investments —Smithfield, RI
- 8 hour shift
- Bilingual
- Office
- High school diploma or GED
- 401(k)
Customer Relationship Advocate Career Development Experience- Smithfield, RI
Fidelity Investments —Smithfield, RI
- Full-time
- Analysis skills
- Entry level
- Wellness program
- Disability insurance
Life Services Financial Services Representative
Bank of America —Riverside, RI
- $25 - $27 an hour
- Full-time
- Writing skills
- Office
- High school diploma or GED
Contact Center Sr Specialist
Citizens Financial Group —Johnston, RI
- Full-time
- Background check
- Computer literacy
- Mid-level
- Employee stock purchase plan
- Health insurance
14d
Home Equity Production Services Specialist
Citizens Financial Group —Johnston, RI
- Overtime
- Background check
- Computer literacy
- Criminal background check
- Health insurance
- Dental insurance
Consumer Investments - Financial Services Representative I (Lincoln, RI)
Bank of America —Riverside, RI
- $25 - $27 an hour
- Full-time
- Writing skills
- Office
- High school diploma or GED
20h
Solutions Center Representative
Baycoast Bank —Swansea, MA
- $43,816.50 - $55,000.00 a year
- Weekends as needed
- Hybrid work
- Writing skills
- High school diploma or GED
- Computer skills
Quick Apply
1d
Contact Center Specialist
Citizens Financial Group —Johnston, RI
- From $22 an hour
- Full-time
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
- Health insurance
6d
Telephone Banker - Inbound Call Center - East Providence - 1st & 2nd Shift
Bank of America —Riverside, RI
- $25.00 - $31.01 an hour
- 12 hour shift
- Computer literacy
- Research
- High school diploma or GED
Servicing Operations Specialist- Estate Servicing
Citizens Financial Group —Johnston, RI
- From $22 an hour
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Contact Center Specialist
Westerly Community Credit Union —Wakefield, RI
- Full-time
- Windows
- High school diploma or GED
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Member Service Advisor - Contact Center (M-F 10am-3pm)
Navigant Credit Union —Lincoln, RI
- Part-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Member Service Advisor - Contact Center
Navigant Credit Union —Lincoln, RI
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
1d
Assistant Contact Center Manager
Westerly Community Credit Union —Wakefield, RI
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Disability insurance
Call Center Agent
Mechanics Cooperative Bank —Taunton, MA
- $19.23 - $27.88 an hour
- Full-time
- Computer literacy
- Basic math
- Mid-level
Quick Apply
Bilingual Spanish - Telephone Banker - East Providence, RI
Bank of America —Riverside, RI
- $25.00 - $31.01 an hour
- Weekends as needed
- Spanish
- Computer literacy
- Research
Contact Center Representative
Bristol County Savings Bank —Taunton, MA
- $20 an hour
- 8 hour shift
- Spanish
- Research
- Mid-level
Quick Apply

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Financial Customer Associate - Bilingual- Smithfield
Fidelity Investments —Smithfield, RI
In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.

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Customer Service Representative
IQventures —Dublin, OH
Champion our customer-first culture by delivering outstanding support. Minimum 6 months of customer service experience (call center preferred).
From $17.50 an hour
Quick Apply
Consumer Support Unit - Consumer Support Associate
Phillips & Cohen Associates Ltd. —Gahanna, OH
Administrative or Customer Service experience required (1-3 years in the financial services field preferred). Promptly and accurately fulfill consumer requests…
$18 an hour
Quick Apply
10d

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Financial Customer Associate - Smithfield

Fidelity Investments -
Smithfield, RI

Apply Now

Job Details

Full-time
13 days ago

Benefits

401(k)

Qualifications

Customer relationship building
Client rapport building
High school diploma or GED
Customer engagement
Technical troubleshooting support
Technical Proficiency

Full Job Description

Job Description:

Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, this role is required to be onsite for one week (M-F, all 5 days) out of every four weeks. Onsite expectations are likely to evolve as the rollout continues.

Note: Fidelity will not provide immigration sponsorship for this position.

The Role

Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Smithfield site.

In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role.

As a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences.

Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.
In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.
Rewards & Recognition: Your achievements will be celebrated as you progress through the program.
This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.

The Expertise and Skills you Bring

Ability to establish rapport and relationships through effective communication
Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.
Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)
Proficiency in navigating and troubleshooting basic technology issues or systems.
Handle a variety of situations and conversations driving towards a resolution suitable for all
Self-motivated teammate with strong social skills who brings energy and passion to the team
Minimum 1 year of customer service experience
High School diploma or GED required

The Value you Deliver

A passion for helping people
Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making
Provide outstanding customer service and communication via voice or digital channels

Our Investments in You

Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)

Shifts and Hours: Monday – Friday. Training hours are 8:30am – 5:00pm EST and post training must be able to work an 8hr shift between the hours of 10am – Midnight EST

Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:

Category:

Customer Service

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Apply Now

Refine Your Search

financial services remote customer support jobs in warwick, ri

Financial Customer Associate - Smithfield

Financial Customer Associate - Bilingual- Smithfield

Customer Relationship Advocate Career Development Experience- Smithfield, RI

Life Services Financial Services Representative

Contact Center Sr Specialist

Home Equity Production Services Specialist

Consumer Investments - Financial Services Representative I (Lincoln, RI)

Solutions Center Representative

Contact Center Specialist

Telephone Banker - Inbound Call Center - East Providence - 1st & 2nd Shift

Servicing Operations Specialist- Estate Servicing

Contact Center Specialist

Member Service Advisor - Contact Center (M-F 10am-3pm)

Member Service Advisor - Contact Center

Assistant Contact Center Manager

Call Center Agent

Bilingual Spanish - Telephone Banker - East Providence, RI

Contact Center Representative

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