The Opportunity
Survivors of domestic violence, sexual assault, human trafficking, and child abuse don't just need services — they need a system that works for them, every time, without fail. Behind every shelter bed, every counseling session, and every advocacy intervention at The Open Door Network is a team of dedicated professionals. The Victim Services Manager is the person who leads that team.
In this role, you'll oversee the full continuum of TODN's victim-centered programs — domestic violence shelters, outreach case management, counseling and therapy services, and trauma-informed support for survivors across Kern County. You'll lead case managers, counselors, advocates, therapists, and interns, ensuring every program operates with clinical excellence, compliance integrity, and unwavering commitment to trauma-informed care.
This is a high-impact leadership role for someone who can hold both the big picture and the operational detail — someone who knows that great victim services come from great teams, and great teams come from great leadership.
What You'll Do
Lead Programs & Ensure Quality Care
- Manage the daily operations of domestic violence shelters, outreach case management services, therapy programs, and victim advocacy services.
- Ensure a trauma-informed, survivor-centered, culturally responsive, and strengths-based approach is consistently implemented across all client services programs.
- Develop and implement systems and procedures that support the social, emotional, behavioral, and safety needs of survivors and homeless families.
- Ensure programs operate effectively, ethically, and in full compliance with organizational standards, grant requirements, and applicable laws and regulations.
- Ensure programs are operating within the direction of the funder.
- Work closely with Director and Accounting Department to ensure budget compliance for each program and grant source.
Build & Develop Your Team
- Provide direct leadership, supervision, coaching, and support to case managers, counselors, advocates, therapists, supervisors, and interns.
- Recruit, interview, hire, train, supervise, and evaluate staff within the Victim Services Department.
- Develop onboarding and informational training for new employees, and coordinate ongoing staff training on policies, procedures, and best practices.
- Provide oversight of the MSW internship program, including university collaboration, intern onboarding, supervision coordination, and learning development.
- Foster a culture of learning, accountability, mentorship, professional development, and continuous quality improvement.
Drive Compliance, Data & Outcomes
- Conduct regular audits of electronic and paper client files to ensure quality assurance, compliance, and accurate documentation.
- Establish and maintain employee files in accordance with agency policies and procedures.
- Evaluate staff performance and program effectiveness to ensure services are high-quality, outcome-driven, and fiscally responsible.
- Collaborate with the Data Department to ensure accurate collection, reporting, and analysis of program outcomes and service data.
- Analyze trends and outcomes related to client services, treatment approaches, and program effectiveness to continuously improve service delivery.
- Monitor and manage program budgets, expenditures, equipment, and support services within approved funding allocations.
- Ensure successful implementation and oversight of new grants, contracts, and client service programs.
Provide Leadership Support & Community Partnership
- Provide management-level intervention and support for client grievances, crisis situations, complaints, staff concerns, or complex client needs.
- Establish and maintain collaborative relationships with community agencies, law enforcement, healthcare providers, schools, and service organizations to strengthen coordinated care and avoid duplication of services.
- Represent TODN through community engagement activities, presentations, partnerships, and multidisciplinary collaborations throughout Kern County.
- Participate in weekly multidisciplinary staff meetings for case consultations, safety planning, and wraparound care coordination.
- Provide regular reports and monthly updates to the Director of Client Services regarding program outcomes, staffing, successes, barriers, compliance, and operational needs.
- Research and assess community and client needs to support program planning, growth, and service enhancements.
- Participate in organizational planning and policy development related to client eligibility, program requirements, and service delivery standards.
- Ensure department goals, program milestones, deliverables, and outcomes are achieved within established timelines and budgets.
- Perform other duties as assigned by the Director of Client Services.
What We're Looking For
You'll thrive in this role if you:
- Hold a Master's degree in Social Work, Psychology, Human Services, or a related field.
- Bring at least 4 years of leadership experience within nonprofit, social services, behavioral health, victim services, or government sectors.
- Have at least 2 years of experience working with survivors of domestic violence, sexual assault, human trafficking, child abuse, trauma, and homelessness.
- Have demonstrated experience overseeing multiple programs, grants, contracts, and multidisciplinary teams.
- Can supervise, mentor, and develop high-performing teams within a multicultural, trauma-informed environment.
- Bring extensive knowledge of community resources, victim services systems, and trauma-informed care, crisis intervention, and clinical best practices.
- Are a strong communicator with excellent organizational, conflict-resolution, and relationship-building skills.
- Can build consensus and navigate complex situations in a fast-paced, mission-driven environment.
- Bring at least 2 years of personal stability free from domestic violence.
- Hold a valid California Driver's License with an acceptable driving record, and can operate agency vehicles to travel throughout Kern County.
Pay: $78,000.00 - $90,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Education:
Experience:
- working with survivors of DV, SA, or human trafficking: 2 years (Preferred)
- working with survivors of child abuse and trauma.: 2 years (Preferred)
- Homeless Services: 2 years (Preferred)
- Multiple Program management: 1 year (Preferred)
- Supervising: 1 year (Preferred)
- Nonprofit Leadership: 4 years (Preferred)
- Social Services Leadership: 4 years (Preferred)
- Behavioral Health Leadership: 4 years (Preferred)
- Victim Services Leadership: 4 years (Preferred)
- Government Sectors Leadership: 4 years (Preferred)
Language:
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Bakersfield, CA 93301 (Required)
Work Location: In person
