Top 131 Call center representative Jobs in Washington, Dc

Customer Service Dispatcher
Quality Air Services, LLC —Rockville, MD
- Up to $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Towing Dispatcher/Customer Service
Blair's Towing & Recovery Inc —Sterling, VA
- $15 - $20 an hour
- Part-time
- Analysis skills
- Typing
- In-person
- Health insurance
- Dental insurance
Quick Apply
Customer Relations Associate I (Ongoing Recruitment)
Airlines Reporting Corporation —Arlington, VA
- $33,200 - $49,800 a year
- Urgently hiring
- Hybrid work
- Spanish
- Computer literacy
- Writing skills
- Work from home
Call Center Representative
Impactia Corp —Washington, DC
- $16 - $24 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid training
- Wellness program
Quick Apply
10d
Call Center Representative
Sparkbit 360 —Washington, DC
- $17.50 - $25.50 an hour
- Full-time
- High school diploma or GED
- Associate's degree
- Communication skills
- Opportunities for advancement
Quick Apply
Call Center Representative
Children's National Hospital —Silver Spring, MD
- $17.95 - $27.49 an hour
- Full-time
- In person
- High school diploma or GED
- Children
- Computer skills
11d
Call Center Representative
Advantia Health —Washington, DC
- $19 - $23 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ob/Gyn
- Health savings account
- Paid holidays
Quick Apply
Access Call Center Representative
Children's National Hospital —Silver Spring, MD
- $18.54 - $30.89 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Commuter assistance
- AD&D insurance
11d
Call Center Rep
RGW Parent Inc —Greenbelt, MD
- $20.00 - $29.40 an hour
- Entry level
- Wellness program
- Commuter assistance
Quick Apply
Contact Center Representative
Dynamic Concepts, Inc. —Washington, DC
- Full-time
- Computer literacy
- High school diploma or GED
- Data entry
Quick Apply
1d
Call Center Agent
National Charity Services —Washington, DC
- From $20 an hour
- Part-time
- Spanish
- Microsoft Excel
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Call Center Agent
Zimmerman Associates, Inc. —Bethesda, MD
- $21.50 an hour
- Microsoft Outlook
- Computer literacy
- Primary Care
1d
Customer Service Advisor - Call Center
WSSC Water —Laurel, MD
- $28.22 - $47.98 an hour
- Full-time
- Writing skills
- Basic math
- English
11d
Call Center Representative - Part Time (20hrs), Silver Spring
Children's National Hospital —Silver Spring, MD
- $17.95 - $27.49 an hour
- Part-time
- In person
- High school diploma or GED
- Children
- Computer skills
11d
Technical Support Representative
CVS Health —Washington, DC
- $17.00 - $34.15 an hour
- Full-time
- High school diploma or GED
- Fair chance
- Entry level
- Health insurance
- Dental insurance
8d
Call Center Representative
Neighborhood Health —Alexandria, VA
- Full-time
- High school diploma or GED
- IT
- In-person
- Health savings account
- Health insurance
Quick Apply
Emergency Customer Service Advisor (Call Center)
WSSC Water —Laurel, MD
- $28.22 - $47.98 an hour
- Full-time
- Writing skills
- Basic math
- English
Lead Call Center Representative
Advantia Health —Washington, DC
- $23 - $24 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ob/Gyn
Quick Apply
Call Center Representative
Greater Maryland Eye Physicians and Surgeons —Clinton, MD
- $15 - $20 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
- Health insurance
- 401(k)
Quick Apply

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Customer Service Dispatcher

Quality Air Services, LLC -
Rockville, MD

Quick Apply

Job Details

Full-time
Up to $22 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Written communication
Managing customer accounts
Customer communication
Microsoft Excel
Microsoft Outlook
High school diploma or GED
Managing clients in a customer support role
Dispatching
Proposal writing
Data management
Patience
Customer issue escalation
Dispatch software communication

Full Job Description

POSITION PURPOSE

The Customer Service Representative (CSR) plays a vital role in managing client interactions, coordinating dispatch operations, and generating proposals for HVAC services. This position is responsible for ensuring customer satisfaction by providing prompt, professional, and accurate responses to customer inquiries and coordinating with the HVAC team to deliver high-quality service.

_____________________________________________________________________________________

PRINCIPAL DUTIES AND RESPONSIBILITIES

Customer Interaction:

Handle inbound and outbound calls in a high-volume call center environment.
Address customer inquiries, complaints, and service requests professionally and efficiently.
Provide customers with accurate information regarding HVAC services, pricing, and scheduling.

Dispatch Operations:

Coordinate daily dispatch of HVAC technicians, ensuring timely and efficient service delivery.
Monitor technician schedules, adjusting as necessary to accommodate emergencies or high-priority requests.
Communicate with technicians throughout the day to track job progress and address any issues that arise.

Proposal Creation:

Prepare and deliver accurate, detailed proposals for HVAC services based on customer needs and company pricing structures.
Collaborate with the HVAC sales and service teams to gather necessary information for proposal development.
Follow up with customers on proposals, answer any questions, and close sales opportunities.

Data Management:

Maintain accurate records of customer interactions, service requests, and proposals within the company’s service management system.
Update customer profiles with new information and ensure data integrity.

Team Collaboration:

Work closely with the CSR Manager, Service Manager, Sales team, and HVAC technicians to ensure seamless communication and service delivery.
Actively participate in team meetings to discuss customer feedback, service and departmental improvements, and operational challenges.

Additional Duties:

Assist with administrative tasks as needed, including addressing email correspondences, billing inquiries, scheduling, and reporting.
Stay informed about HVAC industry trends, company services, and pricing to provide knowledgeable support to customers.

_____________________________________________________________________________________

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

Education:

High School Diploma or equivalent; additional education or certifications in customer service, business, or related fields is a plus.

Experience:

Minimum of 2 years of experience in a customer service role, preferably within the HVAC industry or a similar technical service environment.
Experience using service management and dispatch platforms; proficiency in ServiceTitan preferred

Skills:

Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Proficiency in service management systems, dispatch platforms, and Microsoft Office Suite (Word, Excel, Outlook).
Ability to work in a fast-paced environment and handle high call volumes.
Problem-solving skills and a customer-centric approach.

Personal Attributes:

Positive attitude, professional demeanor, and a team-oriented mindset.
Ability to remain calm under pressure and handle challenging situations with tact and professionalism.
Commitment to continuous learning and improvement.

_____________________________________________________________________________________

WORK ENVIRONMENT

Primarily an office setting with Monday – Friday, 8:00 am – 4:30 pm working hours, and a 30-minute lunch period

Frequent use of computers, phones, and other office equipment.

Pay: Up to $22.00 per hour

Expected hours: 8.0 per week

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

call center representative jobs in washington, dc

Customer Service Dispatcher

Towing Dispatcher/Customer Service

Customer Relations Associate I (Ongoing Recruitment)

Call Center Representative

Call Center Representative

Call Center Representative

Call Center Representative

Access Call Center Representative

Call Center Rep

Contact Center Representative

Call Center Agent

Customer Service Call Center Agent

Call Center Agent

Customer Service Advisor - Call Center

Call Center Representative - Part Time (20hrs), Silver Spring

Technical Support Representative

Call Center Representative

Emergency Customer Service Advisor (Call Center)

Lead Call Center Representative

Call Center Representative

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