Top 733 Act 1 personnel services Jobs in Washington, Dc

Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required
General Dynamics Information Technology —Washington, DC
- $35.04 - $47.40 an hour
- Monday to Friday
- English
- Mid-level
- Office
Community Manager - Congress Park
Franklin Group —Washington, DC
- $53,586 - $100,000 a year
- Inventory management
- Mid-level
- Office
- Referral program
Quick Apply
Utility Cleaner
TechFlow, Inc. —Washington, DC
- $33.06 an hour
- Full-time
- Background check
- Pass drug screening
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Dispatch Operator
Triple Canopy INC —Washington, DC
- $29.26 an hour
- Background check
- Word processing
- Computer literacy
Proofreader/Keyboarder
US Government Publishing Office —Washington, DC
- $48.39 an hour
- Overtime
- Background check
- Pass drug screening
- Office
6d
Juror Clerk
US District of Columbia Courts —Washington, DC
- $61,933 - $80,510 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Commuter assistance
- Health insurance
10d
Part Time Utility Cleaner
TechFlow, Inc. —Washington, DC
- $33.06 an hour
- Part-time
- Background check
- Pass drug screening
- High school diploma or GED
- Health insurance
- Flexible schedule
Quick Apply
Management Analyst
Smithsonian Institution —Washington, DC
- $85,447 - $111,087 a year
- Online Application
- Hybrid work
- Pass drug screening
- Mid-level
- Office
- Flexible spending account
- Life insurance
6d
Administrative Assistant (Administrative Support Coordinator)
US Bureau of Prisons/Federal Prison System —Washington, DC
- $70,623 - $91,815 a year
- Online Application
- Customer service
- Pass drug screening
- Mid-level
6d
Interstate Compact Assistant (OA)
US Court Services and Offender Supervision Agency for DC Headquarters —Washington, DC
- $46,610 - $67,543 a year
- Part-time
- Background check
- Pass drug screening
- Research
5d
Program Analysis Officer
Health Benefit Exchange Author —Washington, DC
- $99,513 - $139,318 a year
- Full-time
- Office
- Supervising experience
- Criminal background check
Unemployment Insurance Quality Review Specialist
Dept of Employment Services —Washington, DC
- $80,784 - $103,333 a year
- Full-time
- Mid-level
- Office
- Criminal background check
6d
Mission Support Specialist
US Immigration and Customs Enforcement —Washington, DC
- $46,610 - $91,815 a year
- Online Application
- Hybrid work
- Background check
- Psychiatry
- Pass drug screening
- Paid holidays
- Loan repayment program
4d
Photographer
Smithsonian Institution —Washington, DC
- $102,415 - $133,142 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- Research
- Flexible spending account
- Life insurance
6d
Personnel Security Specialist (Open to both U.S. Citizens and Federal Employees)
US Office of the Secretary of Transportation —Washington, DC
- $102,415 - $133,142 a year
- Online Application
- Hybrid work
- Background check
- Writing skills
- Pass drug screening
1d
Budget Analyst
US Immigration and Customs Enforcement —Washington, DC
- $143,913 - $187,093 a year
- Online Application
- Background check
- Psychiatry
- Customer service
- Paid holidays
- Loan repayment program
14d
Clinical Administrator
Dept of Behavioral Health —Washington, DC
- $99,513 - $139,318 a year
- Full-time
- Nursing
- Psychiatry
- Inpatient
12d
Management and Program Analyst
US Bureau of Land Management —Washington, DC
- $102,415 - $158,322 a year
- Part-time
- Background check
- Pass drug screening
- Office
3d
STUDENT TRAINEE
US National Defense University —Fort McNair, DC
- $46,610 - $60,593 a year
- Temporary
- Hybrid work
- Background check
- Word processing
- Pass drug screening
- Paid holidays
- Flexible schedule
PROCUREMENT ANALYST
US Defense Intelligence Agency —Reston, VA
- $143,913 - $187,093 a year
- Online Application
- Pass drug screening
- Mid-level
- Office

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act 1 personnel services jobs near washington, dc

Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required

General Dynamics Information Technology -
Washington, DC

Apply Now

Job Details

$35.04 - $47.40 an hour

Qualifications

Customer communication
Network troubleshooting
IT user and group management
English
Windows
Microsoft Office
Cloud service support
Desktop (troubleshooting support)
macOS administration
macOS
CompTIA Security+

Full Job Description

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

Shift options listed at the bottom.

GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the highest levels of the federal government in the heart of our nation’s capital. As a Help Desk Technician, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible. You bring professionalism and initiative to a fast-paced environment that offers extensive options for training, certification, and career advancement. When we succeed, you succeed and together our best becomes better.

Transform technology into opportunity as a Help Desk Technician with GDIT. A career in IT means connecting and enhancing the systems that matter most. In this role, you are the foundation of our overall approach to executive IT support. You act as the first point of contact for our government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently as possible.

At GDIT, people are our differentiator. As a Mid-Level Help Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Mid-Level Help Desk Technician joining our team to bring independent problem-solving, advanced operating system knowledge, and process-driven documentation skills to a fast-paced environment.

HOW A MID-LEVEL HELP DESK TECHNICIAN WILL MAKE AN IMPACT:

Provide independent Tier 1 technical support to diagnose and resolve complex hardware, software, and localized network issues.
Act as a customer service champion, de-escalating tense technical situations with VIP users, executives, or critical operational stakeholders through dedicated, white-glove communication and meticulous follow-through.
Identify recurring incident trends within Tier 1 queues and actively author internal knowledge base articles and customer-facing self-service documentation to improve the user experience.
Manage user environments using Active Directory (managing security groups, organizational units) and provide administration support for Microsoft Office 365 products.
Utilize advanced Tier 1 skills to set up shared drives, map network drives, install/update software, and resolve profile and registry issues.
Isolate and resolve complex workstation issues to ensure minimal downtime for critical on-site and remote personnel.
Review ticket logs and queue workflows to ensure all user communications are clear, professional, and compliant with program white-glove standards.
Analyze customer satisfaction (CSAT) data and feedback trends to recommend adjustments to service protocols and enhance the overall user journey.
Coordinate with other operational teams to ensure cross-departmental technical issues are resolved seamlessly without disrupting the end-user experience.

WHAT YOU’LL NEED TO SUCCEED:

Required Experience:

High School Diploma/GED and a minimum of 4–5 years of progressive technical support experience; OR
An Associate’s Degree in an IT-related discipline and 2–3 years of experience; OR
A Bachelor’s Degree in an IT-related discipline and 0–1 year of experience; OR
A Master’s Degree or higher in an IT-related discipline.
Required Certifications: CompTIA Security+ required upon hire.
Security Clearance Level: Active Top Secret with SCI Eligibility.
Required Technical Skills: Advanced Windows & MacOS troubleshooting, Microsoft 365 administration, Active Directory management, shared drive mapping, and basic network connectivity diagnostics.
Required Skills and Abilities: Excellent verbal and written communication, collaborative, and adaptable. Must be able to pass a basic English Language assessment test.
Location: On Customer Site, Washington, District of Columbia

Mon-Fri shift
Option 1: 0800 - 1630 (+2 weekends a month + covering occasional other shifts)

Afternoons:
Option 2: 1600-0000 Sat-Wed
Option 3: 1600-0000 Thu-Mon

Overnights:
Option 4: 0000-0800 Sat-Wed
Option 5: 0000-0800 Thu-Mon

everyone must work 4 holidays a year
shift determined during interview process
shift may changed based on availability at time of start

Work Requirements

Years of Experience

3 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

10-25%

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $35.04 - $47.40. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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Refine Your Search

act 1 personnel services jobs in washington, dc

Mid-Level Help Desk Technician (Tier 1) - all shifts available - Active Top Secret Required

Community Manager - Congress Park

Utility Cleaner

Dispatch Operator

Proofreader/Keyboarder

Juror Clerk

Part Time Utility Cleaner

Management Analyst

Administrative Assistant (Administrative Support Coordinator)

Interstate Compact Assistant (OA)

Program Analysis Officer

Unemployment Insurance Quality Review Specialist

Mission Support Specialist

Photographer

Personnel Security Specialist (Open to both U.S. Citizens and Federal Employees)

Budget Analyst

Clinical Administrator

Management and Program Analyst

STUDENT TRAINEE

PROCUREMENT ANALYST

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