Get to Know Us
Join a well-established leader in our industry, where a career offers both personal and professional growth within the dynamic world of transporting goods and services around the world. With decades of experience, we support a diverse range of clients, ensuring their logistics and customs needs are met with excellence.
Our Culture
People and technology drive our success. We are committed to fostering a workplace that values integrity, celebrates achievements, and recognizes each employee’s role in our success. Our focus on customer satisfaction and innovation ensures that every team member’s contributions are both meaningful and rewarding. We embrace diversity, engagement, and inspiration, making this a place where employees can thrive and grow.
Position Summary
The Air Export Agent is responsible for coordinating and executing the administrative export process, including quoting, scheduling pick-up, documentation, routing, applying rates, invoicing, tracking, and customer support. This role ensures accurate, compliant, and timely handling of shipments while maintaining a high level of customer satisfaction.
Key Responsibilities
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Arrange freight pick-up from client and coordinate with carriers for timely transportation
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Verify freight details (pieces, weights, dimensions) and confirm acceptability for movement (containerized, OOG, special handling, etc.)
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Confirm receipt of written authorization for freight movement (e.g., Shipper’s Letter of Instructions)
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Review and ensure compliance with letter of credit requirements, registrations, or special documentation needs (e.g., TIB cancellations)
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Route and book freight according to shipper instructions while considering efficiency, cost, and handling requirements
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Provide booking instructions and shipment confirmations to clients
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Apply quoted rates, contract rates, and negotiated rates in accordance with business objectives
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Prepare and issue required export documentation (Bills of Lading, Export Declarations, Certificates of Origin, insurance policies, etc.)
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Initiate and complete special examinations, validations, or certifications required prior to export
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Trace and track shipments to destination, providing proactive status updates to customers
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Complete invoicing, maintain accurate files, and document all shipment activity in system notes
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Provide rate quotes and technical advice to customers, supporting both transactional and long-term business
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Review customer receivables and follow established procedures for handling new or past-due accounts
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Document and escalate shipment incidents or irregularities to supervisor for resolution and record-keeping
Education
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High School diploma required; Bachelor’s degree in Supply Chain, International Business, or related field preferred
Experience
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No prior experience required; experience in logistics, freight forwarding, or administrative roles preferred
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Experience with export documentation, transportation coordination, or customer handling a plus
Skills and Abilities
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Ability to read and interpret export documents, letters of instruction, rates, and customs procedures
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Strong mathematical ability for calculating weights, dimensions, and rates
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Proficiency with Microsoft Office, transportation management systems, and documentation software
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Strong organizational skills and attention to detail for compliance and record-keeping
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Effective communication skills for working with clients, carriers, and internal teams
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Ability to apply common sense and problem-solving to routine transportation and compliance challenges
Why Join Us?
We are a leader in global logistics and customs brokerage. As a vital player in the supply chain, we ensure our clients' shipments meet all requirements, facilitating smooth import/export operations. Join a collaborative and dynamic team in a role that offers exposure to various facets of logistics and maritime operations.
As a team member, you have access to the following benefits and compensation packages:
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Salary Range: 50,000 to 70,000 (depending on skills and experience)
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Hybrid work flexibility (on office, working from home, and travel to client sites, sales meetings, conferences, etc.)
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Comprehensive medical, dental, and vision coverage
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HSA, FSA, and HRA options
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Company-paid life and disability insurance
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Voluntary insurance offerings for employee and dependents
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401(k) with employer matching
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Paid Vacation, Paid Time Off (PTO), and Holidays
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Educational Assistance Programs
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Recognition and reward programs
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Commitment to a supportive and inclusive work environment
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members. We are a smoke and drug-free workplace and ADA-compliant as applicable.
If you require reasonable accommodations during the application or interview process, please contact us to request assistance.
