Top 367 Audience services representative Jobs in Washington, Dc

Audience Services Representative
WETA —Arlington, VA
- $20 - $22 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Research
- Work from home
Patient Service Representative
Inova Health System —Fairfax, VA
- Full-time
- Remote
- Microsoft Excel
- Pediatrics
- Experience equivalent to degree accepted
- Wellness program
- Paid parental leave
Customer Service Representative
CryptoGex —Washington, DC
- $18.50 - $28.50 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Paid holidays
- Dental insurance
Quick Apply
1d
Customer Account Representative
CryptoGex —Washington, DC
- $20 - $28 an hour
- Full-time
- Office
- High school diploma or GED
- Associate's degree
- Paid holidays
- Dental insurance
Quick Apply
13d
Employment Service Specialist
ASHLIN Management Group, Inc. —Washington, DC
- $24 - $26 an hour
- Remote
- 5 years
- Computer literacy
- Presentation skills
Quick Apply
Staff Assistant
US Architect of the Capitol —Washington, DC
- $85,447 - $133,142 a year
- Online Application
- Background check
- Pass drug screening
- Office
- Paid holidays
- Loan repayment program
2h
GED Services and Testing Specialist
Academy of Hope Adult Public Charter School —Washington, DC
- $59,825.33 - $102,641.00 a year
- Full-time
- Classroom
- Google Workspace
- High school
FBI Historical SME / Visitor Services Representative/Top Secret
LAUKOA —Washington, DC
- $68,000 - $72,000 a year
- Full-time
- Public speaking
- Ability to climb stairs
- Organizational skills
- AD&D insurance
- Health insurance
Quick Apply
Associate, Data Insights Focused
Precision —Washington, DC
- $58,500 - $62,000 a year
- Full-time
- Hybrid work
- Writing skills
- Office
- Mentoring
- Paid parental leave
- Health insurance
Quick Apply
Administrative Assistant Government Relations (N0449)
IEEE Corporate —Washington, DC
- $28 - $34 an hour
- Full-time
- Microsoft Excel
- Oracle
- Writing skills
Patient Access Associate
Inova Health System —Fairfax, VA
- Full-time
- High school diploma or GED
- Neurology
- Pediatrics
- Wellness program
- Paid parental leave
Management and Program Analyst
US Commodity Futures Trading Commission —Washington, DC
- $128,138 - $188,210 a year
- Online Application
- Background check
- No education required
- Writing skills
13d
Regional National Missing and Unidentified Persons System Administrator
All Native Group —Washington, DC
- Full-time
- Remote
- Customer service
- Ability to walk for extended periods
- Pass drug screening
Business Development Rep - HVAC Service Sales
Fidelity Mechanical Services —Ashburn, VA
- Customer service
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
10d
Director of Technology and Innovation
AMERICAS ESSENTIAL HOSPITALS —Washington, DC
- $160,000 - $195,000 a year
- Full-time
- Bachelor of Science
- Office
- Master's degree
- Profit sharing
- Paid parental leave
6d
C-UAS Plans Analyst
CACI —Alexandria, VA
- $78,700 - $165,200 a year
- Full-time
- Bachelor of Science
- High school diploma or GED
- Analysis skills
- Health insurance
Eng Sr Supv Traffic
Virginia Department of Transportation —Fairfax, VA
- Full-time
- Microsoft Access
- Engineering
- Senior level
Senior Industrial Security Representative (ISR)/Contractor Program Security Officer (CPSO)
Leidos —Alexandria, VA
- $82,550 - $149,225 a year
- Full-time
- Microsoft Excel
- 6 years
- Microsoft Outlook
Principle Industrial Security Representative
Leidos —Reston, VA
- $105,300 - $190,350 a year
- Weekends as needed
- Microsoft Excel
- Customer service
- 11+ years
Senior Systems Engineer
MANTECH —Washington, DC
- Full-time
- Computer science
- Azure
- Computer Science
1d

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Audience Services Representative

WETA -
Arlington, VA

Apply Now

Job Details

Full-time
$20 - $22 an hour

Benefits

Work from home

Qualifications

Customer communication
Research

Full Job Description

POSITION OVERVIEW:

The Audience Services Representative will serve as a frontline customer service representative to WETA’s members, viewers, and listeners.

Primary duties include assisting/problem-solving questions and concerns from members, viewers and listeners. Primary subjects for calls and emails include WETA’s fundraising programs; member benefits such as WETA+ and PBS Passport (our membership video on-demand streaming service); the WETA Magazine; and questions and requests related to WETA’s television and radio programs, including PBS News Hour. Maximize opportunities to retain or increase current donor giving and recruit new supporters. Strike an overall balance in advocacy for WETA’s best interest with the needs and best interests of its constituents.

To excel in this role, the Audience Services Representative should always have a customer-centric and positive attitude, and an ability to display a knowledge of all aspects of WETA’s Television and Radio programming and membership programs. Staff are expected to work in the office at least two days a week and from home the remaining weekdays. Access to high-speed Internet in the home is required for this position.

PRIMARY RESPONSIBILITIES:

Answer and respond to member/audience telephone lines and respond to email correspondence.

Perform research and follow-up work to solve member/audience problems regarding contributions, member benefits such as the PBS Passport streaming video service, and delivery of WETA Magazine, thank you gifts, address changes, tax record information and WETA’s entire range of television and radio programs.

Provide customer service help in support of PBS News Hour fundraising initiatives.

De-escalate situations involving dissatisfied members, offering patient assistance and support.

Record all member and audience interactions in database to assure accurate reflection and analysis of audience feedback.

Market WETA membership benefits, encourage donations and sustaining pledges to inbound callers, when appropriate.

Check, complete and follow-through on ticklers, special questions or premium delivery as needed.

Assist with training of new staff as needed.

Perform related special projects or other duties as assigned.

ADDITIONAL SKILLS AND QUALIFICATIONS:

Outgoing, upbeat personality with strong desire to assist and educate the general public.

Experience downloading and using video streaming apps; basic understanding of how sign in and search processes work with video streaming services.

Strong research, Internet and typing skills; experience with Microsoft applications (especially Word and Outlook).

Excellent verbal and written communications skills; excellent listening skills and ability to demonstrate compassion, professionalism, enthusiasm, and cheerfulness even with the most challenging callers.

Organized, detail-oriented self-starter who can work independently and as part of a team; ability to juggle multiple tasks and solve unanticipated problems quickly and efficiently.

Database/data entry experience preferred, though not essential.

Ability to handle occasionally high volume of calls and emails and work quickly under pressure.

Able to work from home with access to high-speed Internet.

Strong ability to multitask and change focus based on caller needs.

Good time management skills and can promptly respond to incoming emails and quickly resolve caller issues.

EDUCATION:

AA (2-Year College)

LOCATION:

WETA and NewsHour Productions are Washington, DC established media and news organizations. We are a largely local workforce based out of the Campbell Place office in Arlington, VA. WETA and NewsHour Productions value employee flexibility when possible. Most positions based in our Arlington, VA office will be onsite or hybrid, depending upon the role.

COMPANY OVERVIEW:

As the second-largest producing station for the public media system, WETA creates programming to explore history, arts, and culture, partnering with acclaimed filmmakers such as Ken Burns and Dr. Henry Louis Gates, Jr. National WETA productions include The American Revolution and Finding Your Roots, among many others. WETA is also home to PBS News, the primary daily, breaking, and special news producer for PBS. Its broadcast productions include PBS News Hour, Washington Week with The Atlantic, Horizons from PBS News, and Compass Points from PBS News, as well as specials, documentaries, and a robust footprint across digital platforms.

Locally, WETA serves audiences across Washington, D.C., Virginia, and Maryland, through television, radio, and digital platforms. Audiences access WETA on broadcast channels WETA PBS, WETA UK, WETA Metro, WETA World, and WETA PBS Kids, and digitally through the free streaming platform WETA+. Listeners tune into WETA Classical, the exclusive home for classical music in the Greater Washington area, via radio, online, and the WETA Classical app. Benefits | WETA

EQUAL EMPLOYMENT OPPORTUNITY:

WETA and NewsHour Productions are equal opportunity employers committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and internships. WETA and NewsHour Productions make hiring decisions based solely on qualifications, merit, and business needs at the time.

Apply Now

Refine Your Search

audience services representative jobs in washington, dc

Audience Services Representative

Patient Service Representative

Customer Service Representative

Customer Account Representative

Employment Service Specialist

Staff Assistant

GED Services and Testing Specialist

FBI Historical SME / Visitor Services Representative/Top Secret

Associate, Data Insights Focused

Administrative Assistant Government Relations (N0449)

Patient Access Associate

Management and Program Analyst

Regional National Missing and Unidentified Persons System Administrator

Business Development Rep - HVAC Service Sales

Director of Technology and Innovation

C-UAS Plans Analyst

Eng Sr Supv Traffic

Senior Industrial Security Representative (ISR)/Contractor Program Security Officer (CPSO)

Principle Industrial Security Representative

Senior Systems Engineer

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