Top 961 Aws cloud support associate Jobs in Washington, Dc

IT Help Desk Specialist (Journeyman Computer Support Specialist)
Connexus Hub —Washington, DC
- $36 - $46 an hour
- Full-time
- Mid-level
- AWS
- Mentoring
Quick Apply
11h
NOC Technician Tier 1
Koniag Government Services —Washington, DC
- $55,000 - $75,000 a year
- Weekends as needed
- Hybrid work
- Spanish
- Microsoft Excel
- Azure
- Paid holidays
- Health insurance
Cloud Engineer with TS/SCI
OneGlobe LLC —Washington, DC
- Full-time
- Hybrid work
- Background check
- Azure
- AWS
- Health insurance
- Dental insurance
Quick Apply
Platform DevSecOps Engineer (US citizen/Secret Clearance Required)
IvoryCloud —Rockville, MD
- $155,000 - $185,000 a year
- Full-time
- Hybrid work
- Computer Science
- System design
- Research
- Health insurance
- Dental insurance
Quick Apply
7d
Solutions Architect – Cloud
N2IA Technologies —Washington, DC
- $155,000 - $185,000 a year
- Full-time
- Computer Science
- DevOps
- Bachelor's degree
Quick Apply
DevSecOps Engineer (Secret Clearance)
Deloitte —Washington, DC
- $107,925 - $188,000 a year
- Full-time
- Azure
- Computer Science
- Travel
Cloud Systems Administrator - Shift
Amentum —Springfield, VA
- $140,000 - $165,000 a year
- Full-time
- Oracle
- 5 years
- In-person
- Health savings account
- Health insurance
Quick Apply
10d
Cloud Solution Technical Lead
CACI —Reston, VA
- $131,800 - $290,000 a year
- Full-time
- Azure
- Management
- 5 years
- Health insurance
Cloud Developer - Senior (Team 4)
Amentum —Washington, DC
- $170,000 - $185,000 a year
- 8 hour shift
- 7 years
- Azure
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Platform Operations Manager
Leidos —Bethesda, MD
- $154,050 - $278,475 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Flexible schedule
Cloud Engineer
Leidos —Lorton, VA
- $87,100 - $157,450 a year
- Full-time
- DevOps
- Master's degree
- Bachelor's degree
8d
Cloud Engineer
Leidos —Lorton, VA
- $87,100 - $157,450 a year
- Full-time
- DevOps
- Master's degree
- Bachelor's degree
2d
DevSecOps Engineer (Secret Clearance)
Deloitte —Arlington, VA
- $107,925 - $188,000 a year
- Full-time
- Azure
- Computer Science
- Travel
Systems Administrator - Senior
Amentum —Springfield, VA
- $155,000 - $180,000 a year
- Full-time
- 5 years
- In-person
- Senior level
- Relocation assistance
Quick Apply
Senior Software Engineer
Amentum —Springfield, VA
- $190,000 - $210,000 a year
- Full-time
- Master's degree
- Product management
- Mentoring
- Health savings account
- Paid holidays
Quick Apply
Cloud Engineer
Leidos —Bethesda, MD
- $107,900 - $195,050 a year
- Full-time
- Computer science
- 6 years
- Computer Science
- Flexible schedule
Solution Architect - Washington, DC - Public Trust
D&Z Federal Division —Washington, DC
- Contract
- Oracle
- Computer Science
- Salesforce
Quick Apply
11d
CyberArk Vault Administrator
Fannie Mae —Reston, VA
- $123,000 - $161,000 a year
- Full-time
- CRM software
- System design
- Mid-level
Sr. Cloud Security Specialist (AWS)
System One —Washington, DC
- Contract
- Background check
- 5 years
- Bachelor of Science
Quick Apply
Associate Director of AI and Data
Axle —Rockville, MD
- $150,000 - $190,000 a year
- Azure
- Computer Science
- HIPAA
- Paid holidays
- Health insurance
Quick Apply

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IT Help Desk Specialist (Journeyman Computer Support Specialist)

Connexus Hub
Washington, DC

Quick Apply

Job Details

Full-time
$36 - $46 an hour
11 hours ago

Qualifications

Endpoint Security
Cloud identity and access management (IAM)
Zero Trust security
Network troubleshooting
IT user and group management
Zero Trust Architecture (Architecture security)
GPO
Software deployment
Configuration management
Equipment troubleshooting
Operating system updates
Public Cloud
Automating deployment processes
AWS
Patch management
Desktop (troubleshooting support)
Incident management operations support
Azure AD
Data access controls implementation
Mentoring
macOS administration
MFA
Vulnerability management
UEM
Problem management
Access control management
Log analysis
Incident response implementation
Security Baseline Implementation
Developing technical user guides

Full Job Description

Job Description

Connexus Hub is seeking two experienced IT Help Desk Specialists to provide advanced, front-line technical support to a federal agency of approximately 275 staff. Working as Journeyman (Tier II) Computer Support Specialists, you will deploy, maintain, and troubleshoot personal computers, mobile devices, and related technologies across macOS, Windows, and mobile platforms. The team handles roughly 7–9 service tickets per day (about 270 per month), with generally moderate complexity and occasional advanced troubleshooting.

You'll support and modernize the agency's endpoint management environment, promote operational excellence through standard operating procedures, knowledge base articles, and automation scripts, and mentor Tier I technicians. This is an on-site role working collaboratively with the agency's Service Desk and coordinating with Tier III Engineering, Network Operations, and Cybersecurity teams to deliver consistent, high-quality service.

Key Responsibilities

Inspect, image, configure, and inventory computer equipment for deployment based on onboarding documentation and division-specific requirements.
Deploy and configure Windows desktops, macOS systems, and mobile devices, validating each against security baselines before end-user delivery.
Install, configure, troubleshoot, and maintain hardware, software, and peripherals across Windows and macOS, including upgrades, patches, firmware updates, and approved security configurations aligned with Zero Trust and Defense-in-Depth standards.
Register and configure iOS and Android devices in enterprise MDM platforms; train and troubleshoot users on authentication, MFA, and secure remote connectivity.
Load and verify software packages and configuration baselines using automated imaging and patching tools such as Ivanti EPM, KACE, or equivalent.
Diagnose and resolve complex issues — MFA failures, identity anomalies, network connectivity, and endpoint irregularities — applying independent judgment to find root causes while protecting sensitive data.
Support Tier I personnel by enforcing best practices, creating and validating SOPs, and reviewing escalations; leverage JAMF and Microsoft Intune for endpoint automation and configuration management.
Administer Microsoft Entra ID / Active Directory (account provisioning, group policy, identity lifecycle) in coordination with IAM governance.
Support macOS and iOS administration, including device enrollment, configuration profile deployment, and FileVault management.
Analyze Windows Event Viewer and macOS Console logs to identify error patterns and develop evidence-based solutions.
Perform secure drive sanitization and destruction using BitRaser or approved tools, maintaining certificates of destruction; use approved cloning tools for deployments, refreshes, and recovery.
Document changes, verify asset records, and provide clear, timely ticket communication per customer service metrics.
Identify recurring problem trends, develop mitigation strategies, and present findings to IT management.
Periodically support project and engineering work: imaging strategy, patch management and vulnerability remediation (e.g., Nessus findings), and incident/outage response.

Required Qualifications (Knowledge, Skills & Abilities)

Enterprise-level administration and support for macOS and Windows, including imaging, deployment, configuration management, and security baselines.
Experience with endpoint management and automation platforms such as Ivanti, KACE, Microsoft Intune, and JAMF.
Ability to manage and troubleshoot identity and access management — Microsoft Entra ID / Active Directory, MFA, role-based access controls, and AWS-integrated identity solutions.
Ability to diagnose authentication, connectivity, and endpoint performance issues by analyzing system logs, Event Viewer, macOS Console, and monitoring tools.
Experience coordinating cross-team incident response with Service Desk, Network Operations, and Cybersecurity teams.
Strong grasp of advanced system administration: patch management, baseline configuration, and automated imaging.
Strong understanding of cloud/hybrid environments, particularly AWS-hosted resources and on-prem/cloud integration.
Strong understanding of Zero Trust security principles.
Clear communication skills, including technical documentation, user guides, and mentoring Tier I technicians.
Excellent customer service and problem-solving skills; ability to prioritize and meet tight deadlines.

Preferred Certifications

CompTIA Security+
Microsoft Certified: Endpoint Administrator Associate (or equivalent)
Apple Certified IT Professional
AWS Certified Cloud Practitioner (or higher)
ITIL Foundation or equivalent service-management certification
AWS Certified SysOps Administrator – Associate

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Refine Your Search

aws cloud support associate jobs in washington, dc

IT Help Desk Specialist (Journeyman Computer Support Specialist)

NOC Technician Tier 1

Cloud Engineer with TS/SCI

Platform DevSecOps Engineer (US citizen/Secret Clearance Required)

Solutions Architect – Cloud

DevSecOps Engineer (Secret Clearance)

Cloud Systems Administrator - Shift

Cloud Solution Technical Lead

Cloud Developer - Senior (Team 4)

Platform Operations Manager

Cloud Engineer

Cloud Engineer

DevSecOps Engineer (Secret Clearance)

Systems Administrator - Senior

Senior Software Engineer

Cloud Engineer

Solution Architect - Washington, DC - Public Trust

CyberArk Vault Administrator

Sr. Cloud Security Specialist (AWS)

Associate Director of AI and Data

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