Top 613 Banking Jobs in Washington, Dc

Loan Servicing and Collections Manager
DEPARTMENT OF LABOR FEDERAL CREDIT UNION —Washington, DC
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Floating Branch Member Service Representative
Northwest Federal Credit Union —McLean, VA
- $21.42 - $36.47 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
13d
Member Services Representative
Credit Union —Washington, DC
- Extended hours
- Customer service
- Mid-level
- Office
- Health insurance
- Dental insurance
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Consumer Loan Servicing Representative
NASA Federal Credit Union —Upper Marlboro, MD
- $42,500 - $70,625 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- High school diploma or GED
- Health savings account
- AD&D insurance
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13d
Post Close Specialist
Capital Bank —Rockville, MD
- $29.60 - $37.00 an hour
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Paid parental leave
- Paid holidays
Quick Apply
3d
Customer Service Representative
EagleBank —Washington, DC
- $23.24 - $33.01 an hour
- Full-time
- Office
- High school diploma or GED
- Communication skills
- Health savings account
- 401(k) 4% Match
Banking Associate- PT 30 Hrs. (Howard Shaw)
TD Bank —Washington, DC
- $23.75 - $31.00 an hour
- Part-time
- Military
- Basic math
- High school diploma or GED
- Health insurance
- Paid time off
7d
Part Time (30 Hours) Associate Banker, Anacostia MLK Jr Ave and W St SE Branch, Washington, DC
JPMorganChase —Washington, DC
- $25.00 - $30.48 an hour
- Part-time
- Office
- High school diploma or GED
- Leadership
- Health insurance
- Tuition reimbursement
2d
Member Services Representative
BANK FUND STAFF FEDERAL CREDIT UNION —Washington, DC
- $50,000 - $62,000 a year
- Full-time
- Computer literacy
- Office
- No degree
- Paid parental leave
- Health insurance
Administrative Assistant - Investment Banking
Robert W. Baird —Tysons Corner, VA
- $28.25 - $38.25 an hour
- Hybrid work
- Hospitality
- Microsoft Excel
- Microsoft Outlook
- Opportunities for advancement
Teller
EagleBank —Washington, DC
- $20.13 - $27.80 an hour
- Full-time
- Basic math
- High school diploma or GED
- 1 year
- Health savings account
- 401(k) 4% Match
Member Service Associate
United Nations Federal Credit Union —Washington, DC
- $46,608 - $55,000 a year
- Full-time
- Spanish
- Office
- High school diploma or GED
Client Experience Associate - Anacostia
PNC Financial Services Group —Washington, DC
- $40,500 - $67,500 a year
- Full-time
- Office
- No degree
- 1 year
- Wellness program
- Health savings account
Universal Banker - Chevy Chase Circle Branch/ Washington DC
M&T Bank —Washington, DC
- $21.68 - $36.13 an hour
- Full-time
- Bilingual
- Computer literacy
- Office
Part Time Teller - Georgetown
PNC Financial Services Group —Washington, DC
- $17.31 - $28.85 an hour
- Part-time
- No experience needed
- Office
- No degree
- Wellness program
- Health savings account
Associate Banking Advisor
Northern Trust Corp. —Washington, DC
- $114,540 - $194,580 a year
- Full-time
- Mid-level
- Office
- Business development
- Health insurance
- Dental insurance
Commercial Deposit Support Specialist
M&T Bank —McLean, VA
- $30.16 - $50.26 an hour
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
Member Services Representative
SECU —College Park, MD
- $18.56 - $27.88 an hour
- Full-time
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Relationship Banker
SECU —Silver Spring, MD
- $21.35 - $39.42 an hour
- Full-time
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Member Service Representative - Washington, D.C.
Lafayette Federal Credit Union —Washington, DC
- $38,662 - $45,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Profit sharing
- Commuter assistance
Quick Apply

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Loan Servicing and Collections Manager

DEPARTMENT OF LABOR FEDERAL CREDIT UNION -
Washington, DC

Quick Apply

Job Details

Full-time
$75,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Microsoft Word
Operational analysis
Staff supervision
Team supervision
Finance
Spreadsheets
Regulatory compliance
Industry knowledge of banking risk management
Team development
Documentation tools
Bachelor's degree
Process improvement planning
Portfolio risk management
Process management

Full Job Description

Position Summary

The Loan Servicing and Collections Manager is responsible for managing loan servicing, consumer collections, and recovery operations to ensure accuracy, compliance, and effective delinquency and loss mitigation outcomes. This role provides direct leadership and operational oversight of loan servicing, loan quality control, collections, and recovery functions and personnel.

This position ensures consistent execution of servicing and collections activities, maintains strong internal controls, and supports audit and examination readiness. The Manager partners with Lending leadership, Accounting, Compliance, and Operations to support portfolio performance and risk management objectives.

Primary Duties & Responsibilities

People Leadership & Performance Management

Provide direct supervision, coaching, and performance management for assigned staff.
Establish clear expectations, goals, and accountability standards aligned with departmental objectives.
Conduct regular check-ins, performance evaluations, and development planning.
Support onboarding, cross-training, and coverage planning to ensure continuity of operations.

Loan Servicing Oversight

Oversee loan servicing operations including post-closing review, loan maintenance, collateral tracking, title perfection, and system accuracy.
Ensure servicing activities are completed timely, accurately, and in accordance with policy, regulatory, and examiner requirements.
Review loan quality control results, identify trends or control gaps, and ensure corrective actions are implemented and documented.
Partner with the Loan Servicing Lead to provide guidance, maintain procedures, and ensure workflow continuity.

Collections & Recovery Management

Oversee consumer collections and recovery activities across early-stage delinquency, late-stage collections, charge-off, and post charge-off recovery.
Ensure collection strategies align with portfolio goals, compliance requirements, and member experience standards.
Monitor delinquency, charge-offs, and recovery performance; identify risks and recommend mitigation strategies.
Provide oversight and guidance for legal recovery activity, repossession coordination (as applicable), and external vendors or legal partners.

Compliance, Risk & Audit Readiness

Ensure servicing and collection activities comply with applicable laws and regulations, including FDCPA, BSA/AML, OFAC, and state requirements.
Maintain accurate and complete documentation to support internal audits, external audits, and regulatory examinations.
Serve as a point of contact for servicing and collections-related audit or examiner inquiries.
Escalate material risks, compliance issues, or policy exceptions to Lending leadership promptly.

Reporting & Portfolio Monitoring

Review and analyze servicing, delinquency, collections, and recovery metrics.
Prepare or contribute to operational, risk, and performance reporting for management, ALCO, and Board use as requested.
Use data to identify trends, staffing needs, and opportunities for process improvement.

Process Improvement & Collaboration

Identify opportunities to improve efficiency, accuracy, and controls across servicing and collections workflows.
Partner with Lending, Compliance, Finance, and Technology teams on system enhancements, testing, and process changes.
Support implementation of policy, procedure, or system updates impacting servicing and collections operations.

Position Requirements Required:

Bachelor’s degree or equivalent experience preferred.
Minimum of 5–7 years of experience in loan servicing, collections, or lending operations within a financial institution.
Prior experience managing employees or teams.
Strong working knowledge of consumer lending products, loan servicing processes, and collections practices.
Demonstrated understanding of FDCPA and other applicable regulatory requirements.
Ability to analyze operational data, manage risk, and support process improvements.
Proficiency with Microsoft Excel, Word, and collaboration tools; familiarity with core loan systems.

Preferred:

Credit union or banking experience.
Experience overseeing both loan servicing and collections functions.
Exposure to post charge-off recovery, legal collections, or vendor management.

Interpersonal Skills

Strong leadership and coaching skills.
Ability to communicate clearly and professionally, including during difficult conversations.
High level of discretion, judgment, and accountability when handling sensitive information.
Ability to work collaboratively across departments.

Work Environment

This position is in person based on operational need. This role may transition into hybrid upon operational flexibility. This job description reflects the core responsibilities and expectations of the Loan Servicing and Collections Manager role. The employee may perform other job-related duties as assigned, and the organization may adjust the role as operational needs evolve.

Pay: $75,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in Washington, DC 20210

Quick Apply

Refine Your Search

banking jobs in washington, dc

Loan Servicing and Collections Manager

Floating Branch Member Service Representative

Member Services Representative

Consumer Loan Servicing Representative

Post Close Specialist

Customer Service Representative

Banking Associate- PT 30 Hrs. (Howard Shaw)

Part Time (30 Hours) Associate Banker, Anacostia MLK Jr Ave and W St SE Branch, Washington, DC

Member Services Representative

Administrative Assistant - Investment Banking

Teller

Member Service Associate

Client Experience Associate - Anacostia

Universal Banker - Chevy Chase Circle Branch/ Washington DC

Part Time Teller - Georgetown

Associate Banking Advisor

Commercial Deposit Support Specialist

Member Services Representative

Relationship Banker

Member Service Representative - Washington, D.C.

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