Top 2151 Center representative Jobs in Washington, Dc

Program Manager
Analytic Acquisitions —Alexandria, VA
- $100,000 - $120,000 a year
- Full-time
- Background check
- Spanish
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
7d
Lead Generation Representative
Window Nation —Fulton, MD
- From $18.75 an hour
- Urgently hiring
- High school diploma or GED
- US work authorization
- Data entry
- Paid training
Quick Apply
4d
Mail Services Manager - MD
Jamison Professional Services Inc —Gaithersburg, MD
- Full-time
- 5 years
- Office
- Supervising experience
Quick Apply
Director of Technology and Innovation
AMERICAS ESSENTIAL HOSPITALS —Washington, DC
- $160,000 - $195,000 a year
- Full-time
- Bachelor of Science
- Office
- Master's degree
- Profit sharing
- Paid parental leave
7d
Events Coordinator
Council on Foreign Relations —Washington, DC
- $63,000 - $67,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Marketing
- Wellness program
- Health insurance
Call Center Agent
National Charity Services —Washington, DC
- From $20 an hour
- Part-time
- Spanish
- Microsoft Excel
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
11d
Technical Support Representative
CVS Health —Washington, DC
- $17.00 - $34.15 an hour
- Full-time
- High school diploma or GED
- Fair chance
- Entry level
- Health insurance
- Dental insurance
1d
Patient Care Representative I
Health Prime International —National Harbor, MD
- Computer literacy
- HIPAA
- No experience needed
Quick Apply
Call Center Representative
Advantia Health —Washington, DC
- $19 - $23 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Ob/Gyn
- Health savings account
- Paid holidays
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Sales Call Center Representative
Oak Street Health —Washington, DC
- $15.00 - $32.31 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
9d
Field Sales Representative
Yourgi, Inc. —Washington, DC
- From $20 an hour
- Part-time
- Marketing
- Mid-level
- Business development
Quick Apply
1d
Housekeeping Aide II (NIH)
Teya Support Services LLC —Bethesda, MD
- From $24.88 an hour
- Weekends as needed
- Hospital
- Pass drug screening
- HIPAA
- On-the-job training
Call Center Agent
Kargar Motors —Manassas, VA
- $3,000 - $5,000 a month
- Full-time
- Computer literacy
- Analysis skills
- In-person
Quick Apply
3d
Call Center Representative
Home Genius Exteriors —Gaithersburg, MD
- $17.50 an hour
- Weekends as needed
- Entry level
- Paid training
- Health insurance
Quick Apply
Access Call Center Representative
Children's National Hospital —Silver Spring, MD
- $18.54 - $30.89 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Customer Support Representative, Facilities Central
George Washington University —Foggy Bottom, DC
- $20.42 - $26.47 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
1d
Patient Service Representative
Inova Health System —Fairfax, VA
- Full-time
- Remote
- Microsoft Excel
- Pediatrics
- Experience equivalent to degree accepted
- Wellness program
- Paid parental leave
Front Desk Agent
Crescent Hotels & Resorts LLC —Washington, DC
- $23.21 an hour
- Holidays
- Hotel
- Mentoring
- Data entry
- Employee discount
Quick Apply
Clinic Operations Representative
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Full-time
- In person
- Microsoft Excel
- HIPAA
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Call Center Operator - All Shifts
AFCO LLC —Bethesda, MD
- $23 an hour
- Night shift
- Writing skills
- Administrative experience
- High school diploma or GED
Quick Apply

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Program Manager

Analytic Acquisitions -
Alexandria, VA

Quick Apply

Job Details

Full-time | Contract
$100,000 - $120,000 a year
7 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Optimizing workflow processes
Project reporting
Spanish
Supplemental Nutrition Assistance Program (SNAP)
Customer communication
Confidential information handling
Managing teams in a customer support role
Team leadership
Performance management strategy
Staff scheduling
Social service program staff supervision
Team scheduling
Contract performance monitoring
Metrics Reporting
Frontline customer support management
Quality reports
Managing clients in a customer support role
Quality control data reporting
Team development
Records management
Bachelor's degree
Quality risk management
Case management
Problem-solving
Quality control problem-solving
Management reporting
Project contract management
Business operations
Call center management
Staffing management

Full Job Description

Job Description:

Analytic Acquisitions is seeking an experienced Project Manager to lead the operation of a federal Retailer Service Center supporting the U.S. Department of Agriculture’s Food and Nutrition Service and the Supplemental Nutrition Assistance Program (SNAP)

The Project Manager will be responsible for the overall performance, staffing, quality, scheduling, and daily operation of a service center supporting SNAP-authorized retailers and businesses applying to participate in SNAP. The operation includes customer service, call center support, retailer application processing, document intake, scanning, mailroom activities, reporting, training, and special projects.

Candidates must possess substantial knowledge of SNAP requirements, policies, and procedures and specify 5 plus years of experience on your resume.

This individual will serve as Analytic Acquisitions’ primary operational representative to the Government and will have the authority to act on the company’s behalf regarding the daily performance of the contract.

We are a government contractor. "This job is a civilian position and does not require military service (including commission and enlistment)."

Program Manager

Required Qualifications:

Bachelor’s degree or higher, or at least five years of senior management experience demonstrating the ability to resolve client issues and conduct management and technical reviews.
At least five years of demonstrated knowledge and experience with SNAP requirements, policies, and procedures.
Experience managing a customer service center, call center, administrative processing center, benefits program, eligibility program, or comparable high-volume operation.
Demonstrated experience managing multidisciplinary teams and operational leads.
Experience supervising staffing, scheduling, workload allocation, performance management, and employee coverage.
Experience managing federal contracts, Government programs, or other highly regulated service-delivery environments.
Experience preparing and reviewing operational reports, performance metrics, service-level data, and corrective action plans.
Strong understanding of quality assurance, quality control, risk management, and continuous process improvement.
Strong written and verbal communication skills.
Strong analytical, organizational, leadership, and problem-solving abilities.
Ability to communicate effectively with federal customers, senior management, employees, and external stakeholders.
Ability to manage confidential personal and business information.
Ability to remain available during the core hours of 9:00 a.m. through 3:00 p.m. Eastern Time, Monday through Friday, excluding federal holidays and Government closures.
Ability to successfully complete required federal identity-verification and background-investigation processes.
Legally authorized to work in the United States.

Primary Responsibilities:

Direct the day-to-day operation of the SNAP Retailer Service Center.
Serve as the principal point of contact between Analytic Acquisitions and Government program and contract representatives.
Maintain responsibility for contract performance, staffing, schedules, quality, customer service, and operational continuity.
Lead and coordinate customer service, application intake, scanning, document processing, printing, mailroom, and reporting functions.
Supervise operational leads and assigned project personnel.
Establish clear work assignments, performance expectations, and lines of responsibility across the project team.
Ensure adequate staffing to address daily workload requirements, employee absences, vacancies, and peak-volume periods.
Monitor the processing of retailer applications and supporting documentation for accuracy, completeness, and timeliness.
Oversee call center performance, escalations, queue management, multilingual support, and required service-hour coverage.
Ensure accurate receipt, preparation, scanning, indexing, uploading, storage, and destruction of sensitive retailer documents.
Oversee printing, mailing, inventory, postage, and fulfillment activities.
Review operational reports, performance metrics, backlog information, quality findings, and corrective action plans.
Ensure monthly reports and other contract deliverables are accurate, complete, and submitted on schedule.
Implement quality control procedures and corrective actions when performance issues or recurring deficiencies are identified.
Coordinate employee onboarding, training, refresher training, and workforce-development activities.
Maintain compliance with SNAP policies, confidentiality requirements, information security procedures, and contract requirements.
Support Government reviews, meetings, transition activities, special projects, and process-improvement initiatives.
Develop and maintain business continuity and disaster recovery procedures.
Identify operational risks and implement appropriate mitigation and escalation procedures.
Recommend opportunities to improve service quality, efficiency, automation, reporting, and customer experience.
Ensure contractor personnel do not perform inherently governmental functions or represent themselves as federal employees.

Key Performance Expectations:

The selected Project Manager will be expected to:

Maintain an appropriately staffed and trained workforce throughout the contract period.
Ensure retailer applications and associated materials are processed accurately and within required timeframes.
Maintain effective call center coverage and escalation management.
Ensure reports and deliverables are accurate and submitted on time.
Maintain availability and continuity of key personnel.
Address performance deficiencies promptly through documented corrective actions.
Preserve uninterrupted service during staffing changes, workload increases, emergencies, and transition periods.
Maintain positive and professional relationships with Government representatives and project stakeholders.

Submission Requirements:

Resume required
Signed letter of commitment required

*Analytic Acquisitions, LLC. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Types: Full-time, Contract

Pay: $100,000.00 - $120,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

At least five years of demonstrated knowledge and experience with SNAP requirements, policies, and procedures.
Experience managing federal contracts, Government programs, or other highly regulated service-delivery environments.
Direct experience managing a USDA, Food and Nutrition Service, SNAP, or other federal nutrition-assistance program.

Education:

Bachelor's (Preferred)

Experience:

Senior leadership: 5 years (Required)

License/Certification:

PMP (Preferred)

Ability to Commute:

Alexandria, VA 22308 (Required)

Work Location: In person

Quick Apply

Refine Your Search

center representative jobs in washington, dc

Program Manager

Lead Generation Representative

Mail Services Manager - MD

Director of Technology and Innovation

Events Coordinator

Call Center Agent

Technical Support Representative

Patient Care Representative I

Call Center Representative

Sales Call Center Representative

Field Sales Representative

Housekeeping Aide II (NIH)

Call Center Agent

Call Center Representative

Access Call Center Representative

Customer Support Representative, Facilities Central

Patient Service Representative

Front Desk Agent

Clinic Operations Representative

Call Center Operator - All Shifts

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