Top 40 Communications center customer service rep Jobs in Washington, Dc

Patient Access Rep
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- HIPAA
Clinic Operations Representative
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Full-time
- In person
- Microsoft Excel
- HIPAA
- High school diploma or GED
- Commuter assistance
- AD&D insurance
ADMISSIONS SUPPORT SPECIALIST
Dept Behavioral Health/Develop —Fairfax County, VA
- $49,077 - $67,727 a year
- Full-time
- Customer service
- Military encouraged
- Associate's degree
- Paid holidays
- Health insurance
5d
Patient Access Representative (Part-time | 12 Hours Per Week)
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Part-time
- Microsoft Excel
- Computer literacy
- HIPAA
10d
Clinic Operations Representative - Takoma Theater (Washington, DC)
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Full-time
- In person
- Microsoft Excel
- HIPAA
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Patient Access Representative (Full-time)
Children's National Hospital —Montgomery County, MD
- $20.75 - $40.99 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- HIPAA
2d
Clinic Operations Representative - ENT Clinic (Washington, DC)
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Full-time
- In person
- Microsoft Excel
- HIPAA
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Clinic Operations Representative - Primary Care TheARC
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Full-time
- In person
- Microsoft Excel
- Primary Care
- HIPAA
- Commuter assistance
- AD&D insurance
Clinic Operations Representative - Primary Care Shepherd Park
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Full-time
- In person
- Microsoft Excel
- Primary Care
- HIPAA
- Commuter assistance
- AD&D insurance
CLIENT SERVICES REP BEHAVIORAL HEALTH
Whitman-Walker Health —Washington, DC
- $19.00 - $23.75 an hour
- Weekends as needed
- HIPAA
- Analysis skills
- Experience equivalent to degree accepted
Quick Apply
6d
Clinic Operations Representative - Full Time, Montgomery County
Children's National Hospital —Montgomery County, MD
- $20.75 - $40.99 an hour
- Full-time
- In person
- Microsoft Excel
- HIPAA
- High school diploma or GED
- Commuter assistance
- AD&D insurance
12d
Clinic Operations Representative - Surgical Specialties (Washington DC)
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Full-time
- In person
- Microsoft Excel
- Surgery
- HIPAA
- Commuter assistance
- AD&D insurance
CRM, Administrator
Washington Nationals Baseball Club —Washington, DC
- $70,000 - $75,000 a year
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Customer Service Representative
ARC Document Solutions —Columbia, MD
- From $21 an hour
- Email
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
Quick Apply
IT Helpdesk Analyst (Level 1 / L1 Support)
AHU Technologies Inc —Washington, DC
- $21 - $24 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Clinic Operations Representative - PRN, Montgomery County (Mon - Fri, Day Shift)
Children's National Hospital —Silver Spring, MD
- $20.75 - $40.99 an hour
- PRN
- In person
- Microsoft Excel
- HIPAA
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Clinic Operations Representative - PRN (as-needed, weekdays only) - Takoma DC
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- PRN
- In person
- Microsoft Excel
- HIPAA
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Field Service Rep HW - Fairfax, VA
Siemens Healthineers —Washington, DC
- $60,250 - $82,841 a year
- Full-time
- Microsoft Excel
- Current TB test
- Military
- Disability insurance
- Health insurance
Clinic Operations Representative - PRN (as needed) - Primary Care Columbia Heights
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- PRN
- In person
- Microsoft Excel
- Primary Care
- HIPAA
- Commuter assistance
- AD&D insurance
Financial Analyst, CoStar Group - Arlington, VA
CoStar Group —Arlington, VA
- $71,000 - $97,000 a year
- Full-time
- Oracle
- Mid-level
- Office
- Employee stock purchase plan
- Health insurance

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Patient Access Rep

Children's National Hospital -
Washington, DC

Apply Now

Job Details

Full-time
$20.75 - $40.99 an hour

Qualifications

Computer operation
Customer communication
Computer literacy
High school diploma or GED
Typing

Full Job Description

Kids Are Our Everything.

Department

10112 Patient Access

Pay Range

$20.75 - $40.99

Join Children’s National and be the welcoming first connection for patients and families during their care journey. As part of Patient Registration, you will play a meaningful role in creating a positive experience by greeting families, accurately registering patients, verifying insurance, supporting scheduling needs, and helping ensure care begins smoothly. We are looking for compassionate, detail-oriented professionals who bring strong customer service, communication, and organizational skills to a mission-driven team dedicated to supporting children, families, and the communities we serve.

This position reports to the Patient Access Supervisor or Manager. Provide patient services and administrative support in ancillary operations. Interact with parents, patients, physicians and other staff under moderate supervision in a courteous manner. Provide assistance to other employees within their department as well as other departments. Collect and verify all demographic information to ensure accuracy . May provide required notification of scheduled and unscheduled services according to insurance provider requirements. May be responsible to schedule patients for ancillary appointments. Position may be required to float to ancillary patient access areas for coverage (ED, RAD, LAB, AMSAC etc.). Next step in career ladder is Senior Patient Access Rep.

Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
2 years Related experience (Required)

Required Skills/Knowledge
Broad knowledge in administrative processes, customer service skills.
Computer knowledge necessary.
Microsoft Office experience preferred (Word & Excel).
Complete Patient Access training curriculum and pass all competency assessments.
The ability to type minimum of 35 words per minute required.

Functional Accountabilities
Patient Services

Demonstrate accuracy of scheduling patients using the applicable scheduling system for the department. Verify applicable charge codes corresponds with diagnostic codes. Enter information into billing/registration system.

Complete computer aided, on-line registration screen with parent/guardian via telephone or in person in professional & courteous manner.

Collect accurate demographic and insurance information. Update systems as needed in accordance with department standards for registration accuracy . Complete bedside registration for ED patients.

Reschedule appointment for patients who did not show or for the ancillary services cancellations by providers/technologist. Schedule follow up appointments at check out if applicable.

Greet patients and parents courteously. Arrive patient in appropriate system based on department policy .

Obtain required consents for department & ensure distribution of compliance related materials (i.e. HIPPA Privacy Notice, Patient Rights). Obtain copy of insurance card and photo ID to be stored in medical record (copy or scan activity required). Ensure applicable insurance company and CNMC HIM department receive copies of appropriate forms/documentation. Complete all documentation in accordance with department policy and procedure.

Respond to patient portal work lists (i.e. appointment requests, fax queues, email requests, etc. May include messaging center work lists in the future).

Information Verification

Verify insurance eligibility using applicable eligibility system. Ensure managed care carve outs (lab and radiology carve outs) are adhered to.

Advise leadership of any authorization issues at the time of check-in. Identify surgeries/diagnostic testing without an authorizations. Contact provider’s office or scheduling coordinator to address issue timely without delaying patient care.

Notify parents of the need for completed insurance referral form or pre-authorization prior to scheduled/unscheduled appointments.

Discuss co-payment, deposits, payment in full, or past due balance collections with parents in a professional & courteous manner.

Counsel parents or refer parent to Financial Information Center (FIC) for establishing payment schedule or method of payment.

Verify insurance information is complete prior to procedure and collect and verify pre-authorization/referral information: goal is to obtain authorizations 5 days in advance of service.

Utilize all systems where patient information may be stored (EPRS, SCI, Cerner, IDX, McKesson, etc.) to verify that systems are in synch.

Cash Collection

Collect and record co-payments, deposits and payments in full and provide payer with receipt. Responsible for helping department meet 85% of the collection target for the department.

Maintain departmental requirements regarding cash controls and collections

Billing Preparation

For ancillary services ensure all applicable orders/scripts/referrals are obtained prior to services being rendered.

Appropriately clear all walk-in and ensure scheduled/unscheduled appointments are linked to scheduling system.

Responsible to ensure daily quality review of all registration processed real-time.

Office Support

Answer telephone and address caller needs appropriately. Avoid transferring calls for better service to families. Meet department standards relative to ACD policies if applicable. Manage voice mail messages within same business day .

Distribute mail. May work returned mail as needed.

All staff are responsible for information distributed via e-mail. Staff should check work email a minimum of 3 times daily and respond to inquiries within 24 hours (or next business day).

Maintain office files and office supplies at P AR levels.

Maintain clean reception area and work space.

Other support as needed.

The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.

Apply Now

Refine Your Search

communications center customer service rep jobs in washington, dc

Patient Access Rep

Clinic Operations Representative

ADMISSIONS SUPPORT SPECIALIST

Patient Access Representative (Part-time | 12 Hours Per Week)

Clinic Operations Representative - Takoma Theater (Washington, DC)

Patient Access Representative (Full-time)

Clinic Operations Representative - ENT Clinic (Washington, DC)

Clinic Operations Representative - Primary Care TheARC

Clinic Operations Representative - Primary Care Shepherd Park

CLIENT SERVICES REP BEHAVIORAL HEALTH

Clinic Operations Representative - Full Time, Montgomery County

Clinic Operations Representative - Surgical Specialties (Washington DC)

CRM, Administrator

Customer Service Representative

IT Helpdesk Analyst (Level 1 / L1 Support)

Clinic Operations Representative - PRN, Montgomery County (Mon - Fri, Day Shift)

Clinic Operations Representative - PRN (as-needed, weekdays only) - Takoma DC

Field Service Rep HW - Fairfax, VA

Clinic Operations Representative - PRN (as needed) - Primary Care Columbia Heights

Financial Analyst, CoStar Group - Arlington, VA

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