Contact Center Associate
Association of American Medical Colleges —Washington, DC
- $44,455 - $52,300 a year
- Full-time
- Computer literacy
- Windows
- High school diploma or GED
- Paid parental leave
- Paid holidays
6d
Substitute Teacher K-12
Scoot Education —Washington, DC
- $160 - $200 a day
- Part-time
- Bilingual
- Classroom
- Teaching Certification
- Paid training
- 401(k)
Quick Apply
12d
Community Associate, 1701 Rhode Island Ave NW
WeWork —Washington, DC
- $23 - $25 an hour
- Full-time
- Sales
- Inventory management
- Computer literacy
- Paid parental leave
- AD&D insurance
3d
Retail Associate - Georgetown
Aritzia —Washington, DC
- $20 - $30 an hour
- Part-time
- Merchandising
- Entry level
Patient Access Associate II, Day Shift, Patient Access
Howard University Hospital —Washington, DC
- $19.00 - $30.40 an hour
- Full-time
- 5 years
- Medical office experience
- Research
Quick Apply
Virtual Concierge, Inc. is Hiring – Apply for Concierge Roles Today!
Virtual Concierge, Inc —Washington, DC
- $17.95 - $19.00 an hour
- Part-time
- Residential
- Data entry
- In-person
Quick Apply
Operations Associate - Community
Riderwood Village by Erickson Senior Living —Silver Spring, MD
- $49,000 - $58,000 a year
- 18 years or older
- Office
- Travel
- Health insurance
- Dental insurance
Quick Apply
Part-Time Center Associate
The UPS Store #5801 —Washington, DC
- $18.50 - $21.00 an hour
- Part-time
- Math
- Communication skills
- Entry level
- Paid training
- Employee discount
Quick Apply
Instructional Support Associate at Maya Angelou PCS SY 26-27
See Forever Foundation & Maya Angelou Schools —Washington, DC
- $50,000 - $55,000 a year
- Full-time
- School experience
- Classroom
- Writing skills
- Commuter assistance
- Health savings account
Quick Apply
Receptionist
Rapport —Washington, DC
- $27 - $29 an hour
- Full-time
- Background check
- Office
- Entry level
- Commuter assistance
- Paid parental leave
Quick Apply
Associate Teacher [SY26-27 Rolling Application]
DC SCHOLARS PUBLIC CHARTER SCHOOL —Washington, DC
- $47,500 - $74,987 a year
- Classroom
- High school diploma or GED
- Math
- 403(b) matching
- Health insurance
Quick Apply
Volunteer & Community Engagement, Senior Associate
Crooked Media —Washington, DC
- $85,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Organizational skills
- Paid parental leave
- Health insurance
Quick Apply
Reservation Agent - Monday to Friday, No Weekends!
Guest Services, Inc. —Washington, DC
- $23 an hour
- Full-time
- 18 years or older
- Microsoft Outlook
- Computer literacy
Program Associate, Teaching, Learning, and Tech (TLT)
New America —Washington, DC
- $60,000 - $63,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Paid holidays
- Health insurance
Overnight Resident Experience Associate
Placemakr —Washington, DC
- $24 an hour
- Weekends as needed
- Hospitality
- 18 years or older
- Writing skills
- Travel reimbursement
- Paid parental leave
Quick Apply
5d
Member Benefits Associate, SEIU Local 500
Service Employee Intl. Union —Washington, DC
- $53,177.83 - $71,390.28 a year
- Email
- Microsoft Outlook
- Mid-level
- Administrative experience
- Health insurance
Quick Apply
Guest Experience Associate
Placemakr —Washington, DC
- $21 an hour
- Weekends as needed
- 18 years or older
- Hotel
- Apartments
- Paid parental leave
- Health savings account
Quick Apply
Resident Experience Associate
Placemakr —Washington, DC
- $24.25 an hour
- Weekends as needed
- 18 years or older
- Writing skills
- Travel
- Travel reimbursement
- Paid parental leave
Quick Apply
5d
Community Relations Associate (Part-Time, Limited Term)
Washington Nationals Baseball Club —Washington, DC
- $18.40 an hour
- Part-time
- 18 years or older
- Microsoft Excel
- Microsoft Outlook
- Opportunities for advancement
Quick Apply
3d
Records Support Associate II
Koniag Government Services —Washington, DC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance

I want to receive the latest job alert for community associate in washington, dc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

community associate jobs near washington, dc

Contact Center Engineer jobs in Washington, DC

Operations Associate jobs in Silver Spring, MD

Reservation Center Associate jobs in Washington, DC

Program Associate jobs in Washington, DC

Community Associate jobs in Washington, DC

Receptionist jobs in Washington, DC

Support Associate jobs in Washington, DC

Guest Service Agent jobs in Washington, DC

Patient Access Associate jobs in Washington, DC

Concierge jobs in Washington, DC

Substitute Teacher jobs in Washington, DC

Retail Sales Associate jobs in Washington, DC

Associate Teacher jobs in Washington, DC

Reservation Agent jobs in Washington, DC

Overnight Associate jobs in Washington, DC

Technology No Experience jobs in Chicago, IL

Associate Creative Director jobs in Los Angeles, CA

Member Experience Associate jobs in Michigan

Member Experience Associate jobs in San Francisco, CA

Member Experience Associate jobs in Hollister, CA

Contact Center Associate

Association of American Medical Colleges -
Washington, DC

Apply Now

Job Details

Full-time
$44,455 - $52,300 a year
6 days ago

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Financial planning services
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
403(b)
Gym membership

Qualifications

High school diploma or GED
Typing

Full Job Description

Who We Are:

The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of all.

At the AAMC, we are committed to supporting our employees with a comprehensive and competitive benefits package designed to promote well-being, professional development, and work-life balance.

Hybrid Work – Primarily remote roles with the ability to work across the U.S.
Comprehensive Health & Wellness – Medical, dental, and vision coverage; wellness programs; and fitness reimbursement
Generous Time Away – Paid time off, holidays, personal days, sick leave, paid parental leave and short‑ and long‑term disability benefits.
Retirement & Financial Well-Being – 403(b) retirement plan with generous employer contributions and financial planning resources

Family & Care Support – Backup care for children, elders, and pets, plus resources for families with specialized needs
Learning & Purpose: Tuition reimbursement, professional learning and development opportunities and the chance to advance a meaningful mission.

Additional information can be found on our website.

Additional Job Description

Why us, why now?

Contact Center Associate serves as the frontline representative of the Support Center and is responsible for delivering exceptional customer support to a diverse range of AAMC audiences: Pre-Medical Students, Medical Students, Member Institutions, Advisors, and Letter Authors within a multi-channel, high volume Support Center environment. This role handles inbound requests through phone, email, and digital channels, ensuring timely, accurate, and professional assistance with services, programs, and applications supported by the organization. The Specialist also plays an active role in continuous improvement efforts by identifying recurring issues and recommending enhancements to knowledge content and processes.

How you will make an impact?

Customer Support & Issue Resolution:

Serves as the primary point of contact for customer inquiries via phone, email, and other digital channels under close supervision of leadership.
Delivers accurate, timely, and professional assistance using department processes, knowledge articles, and system tools.
Troubleshoots account access, eligibility, program requirements, and site navigation issues.
Documents interactions, case notes, and resolutions thoroughly and accurately in Salesforce CRM.
Meets or exceeds departmental KPIs, including service levels, first-contact resolution, quality standards, adherence, and customer satisfaction.

Case Management & Escalation:

Determines when issues require escalation to a Senior Support Center Specialist and ensures handoff is complete, accurate, and timely.
Follows defined escalation paths to the next level leader, based on complexity.
Monitors pending cases and ensures follow-up tasks are completed within expected timeframes.

Knowledge, Process, and System Improvement:

Identify gaps or inaccuracies in Salesforce knowledge articles and recommends updates.
Submits feedback on recurring issues, system defects, and process inefficiencies.
Participates in user acceptance testing (UAT) for application enhancements, system releases, or new tools.
Supports continuous improvement initiatives within the Support Center.

Professional Development & Team Collaboration:

Partners with ASC Training, Programs, and Knowledge Management to improve process accuracy and customer experience.
Shares trends, common barriers, and customer feedback to inform operational decisions.
Supports team-wide initiatives, meetings, and training sessions as required. ·
Attends training and coaching sessions to maintain competence across programs and systems.
Contributes to a positive and collaborative team culture by supporting colleagues and sharing best practices.
Maintains strong knowledge of services, programs, and system updates.

What you will bring to the role

Required Qualifications:

High School diploma or equivalent
Bachelor's Degree (Preferred)
2 - 4 years of related work experience
Prior experience working in a call center, help desk, or related area required.
Ability to type a minimum of 40+ wpm

Preferred Experience:

Experience working with a CRM system (e.g., Salesforce).
Ability to work in a structured environment with defined metrics and performance expectations.
Intermediate use and knowledge of Windows, MS Office Suites, and Web Applications.
Technical knowledge of navigating and troubleshooting web-based browsers and browser-based applications.

Note: Eligibility is contingent upon candidates working within a 50-mile radius of Washington, DC.

Remote Work Eligibility

This position is eligible for remote work within the Washington DC / Baltimore metro area only.

Compensation Grade Range

$44,455.00-$52,300.00

Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors may include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, as well as internal equity, market, and business considerations.

If a bachelor’s degree is required, related work experience may be substituted in some positions. One year of college course work at an accredited institution is equivalent to one year of related work experience.

The AAMC is an Equal Opportunity Employer. The AAMC is committed to an Equal Employment Opportunity policy in recruitment, hiring, career advancement, and all other personnel practices. The AAMC will not discriminate on the basis of race, color, sex, national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, past or current military service, or any other legally protected characteristic. The AAMC is committed to the full inclusion of all qualified individuals. As part of this commitment, the AAMC will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact the talent acquisition team.

Please attach a resume as part of the application process. It is important that files DO NOT include periods ( . ) within the file name.

BROWSER REQUIREMENTS: Applications must be submitted using Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

Apply Now

Refine Your Search

community associate jobs in washington, dc

Contact Center Associate

Substitute Teacher K-12

Community Associate, 1701 Rhode Island Ave NW

Retail Associate - Georgetown

Patient Access Associate II, Day Shift, Patient Access

Virtual Concierge, Inc. is Hiring – Apply for Concierge Roles Today!

Operations Associate - Community

Part-Time Center Associate

Instructional Support Associate at Maya Angelou PCS SY 26-27

Receptionist

Associate Teacher [SY26-27 Rolling Application]

Volunteer & Community Engagement, Senior Associate

Reservation Agent - Monday to Friday, No Weekends!

Program Associate, Teaching, Learning, and Tech (TLT)

Overnight Resident Experience Associate

Member Benefits Associate, SEIU Local 500

Guest Experience Associate

Resident Experience Associate

Community Relations Associate (Part-Time, Limited Term)

Records Support Associate II

I want to receive the latest job alert for community associate in washington, dc

Related Searches

Explore jobs in more locations

Who We Are:

Why us, why now?

How you will make an impact?

What you will bring to the role

Job Seeker Tools

Employer Tools

Browse

Stay Connected