The Company
Guardian Security Services is seeking experienced and qualified Concierge for luxury communities in Washington, DC area. The ideal candidate will be skilled and experienced in the residential hospitality field. He/she will be responsible for providing excellent member service and maintaining strong professional relationships.
Candidate should also be an outgoing, high energy, driven, and professional person who has a sincere interest in problem solving, and running the front desk efficiently.
Pay rate: $20.00 / hr.
Schedule and shift: Sunday through Thursday 3PM to 11 PM
Position Summary
We are seeking a polished, professional Doorman with a strong hospitality and concierge background (hotel, luxury residential, high-end customer service) to join our team at a premium residential community. This role is ideal for someone who thrives in a guest-facing environment, provides white-glove service, and understands how to represent a luxury property with confidence and courtesy.
The Doorman is the first impression for residents, guests, and vendors, and must maintain a welcoming presence while supporting daily lobby operations and resident needs.
Key Responsibilities
- Provide a warm, professional greeting to all residents, guests, and visitors
- Open doors, assist with resident/guest entry, and provide lobby support
- Maintain a visible, engaged presence in the lobby (stand-to-serve posture)
- Coordinate resident requests and assist with concierge-style services
- Manage package delivery flow (log, notify residents, secure packages as needed)
- Offer directions, general property information, and support visitor coordination
- Monitor lobby activity and report suspicious or unusual behavior per protocol
- Communicate effectively with property management, residents, and building staff
- Assist with vendor check-ins and ensure access procedures are followed
- Maintain cleanliness and presentation standards in lobby/front entrance area
- Complete daily shift reports and incident documentation when needed
Required Qualifications
- Prior hospitality experience required (hotel front desk, concierge, bellman, luxury customer service, etc.)
- Strong customer service skills and professional communication
- Excellent appearance and grooming standards
- Comfortable engaging with residents daily and building rapport
- Ability to stand for extended periods and remain attentive/alert
- Dependable, punctual, and able to follow procedures consistently
- Strong problem-solving skills and calm under pressure
- Must be able to pass a background check and any required screening
Preferred Qualifications
- Luxury residential or high-rise building experience
- Concierge training or prior guest service leadership exposure
- Experience with package systems/logs and resident communication
- Security or access control familiarity (not required, but a plus)
What We Offer
- Competitive hourly pay with stable schedule
- Opportunities for growth within a premier property environment
- Professional work culture with strong operational support
- Training and clear expectations
A detailed scope-of-work will be discussed during the interview process.
The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.
Guardian Service Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, marital status, sexual orientation, gender identity, pregnancy, citizenship, status as a protected veteran, or status as a qualified individual with disability, or any other characteristic protected by applicable law. Guardian Service Industries is committed to integrity, excellence, and diversity among its employees.
