Top 2651 Customer experience leader Jobs in Washington, Dc

Float Leader - West
Kensington Senior Living, LLC —Reston, VA
- $170,000 - $175,000 a year
- Overtime
- Customer service
- Ability to walk for extended periods
- English
Quick Apply
Visitor Services Lead
Confidential —Washington, DC
- $17.95 - $26.92 an hour
- Full-time
- High school
- Customer service
- 5 years
- Health insurance
- Dental insurance
Quick Apply
13d
Front of House Lead
RR Donnelley —Washington, DC
- $23.51 - $33.85 an hour
- Full-time
- Microsoft Excel
- Pass drug screening
- English
- Disability insurance
- Health insurance
Quick Apply
Team Leader
Koniag Government Services —Washington, DC
- $85,000 - $115,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Guests Experience Lead (GEL)
McDonald’s —Washington, DC
- Choose your own hours
- Serving
- High school
- Mid-level
- Health insurance
- Dental insurance
Customer Service Team Leader (Front End Support Manager)
Whole Foods Market —Washington, DC
- $25.10 - $42.50 an hour
- 8 hour shift
- Inventory management
- Merchandising
- Mid-level
- Store discount
- Paid time off
2d
Senior LPD Financial Team Lead
ICI Services —Washington, DC
- Full-time
- Master's degree
- Supervising experience
- Bachelor's degree
- AD&D insurance
- Paid holidays
Lead Commercial Foodservice Installer
Quick Servant Co Inc —Washington, DC
- $30 - $40 an hour
- Full-time
- Clean driving record
- Driver's License
- Driving
- Fuel card
- Paid holidays
Quick Apply
Move & Pack Lead Driver
Clutter —Columbia, MD
- From $25.50 an hour
- Part-time
- Background check
- Customer service
- English
- Paid training
- Employee stock purchase plan
Quick Apply
12d
HVAC Lead Installer
F.H. Furr —Rockville, MD
- $70,000 - $150,000 a year
- Full-time
- Background check
- Customer service
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Lead Underground Plumber (Sewer and Water Line)
Heil Plumbing —Jessup, MD
- $30 - $45 an hour
- Full-time
- Background check
- Construction site
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Lead Residential Remodeling Specialist
A Big Improvement Remodeling —McLean, VA
- $30 - $40 an hour
- Full-time
- Clean driving record
- Construction site
- English
- Paid time off
- 401(k) matching
Quick Apply
Residential Sales Lead
Made in the Shade NE Washington DC —Washington, DC
- $23 - $28 an hour
- Part-time
- Hybrid work
- Google Workspace
- Mid-level
- Residential
Quick Apply
22h
Service Leader for Michael & Son Home
Michael & Son Services Inc. —Alexandria, VA
- Full-time
- Background check
- Hospitality
- Clean driving record
Quick Apply
13d
HVAC Lead Installer
F.H. Furr —Capitol Heights, MD
- $70,000 - $150,000 a year
- Full-time
- Background check
- Customer service
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Build Shop - Lead
2nd Swing Golf —Columbia, MD
- $25 - $30 an hour
- Full-time
- Customer service
- 5 years
- Senior level
- Health savings account
- Paid holidays
Quick Apply
Crew Lead
Walpole Outdoors LLC —Sterling, VA
- Construction site
- Mid-level
- Hand tools
Quick Apply
HVAC Lead Install Technician $3000 SIGN ON BONUS
M.E. Flow Inc —Lorton, VA
- Full-time
- Clean driving record
- Management
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
ES232 Principal Industry Engagement & Sector Applications Lead
ADNET Systems, Inc. —Greenbelt, MD
- Full-time
- 7 years
- Office
- Travel
- Paid holidays
- Disability insurance
Quick Apply
Lead Journeyman Electrician (Takehome Vehicle)
Electric Advantage Inc —Gaithersburg, MD
- $35 - $70 an hour
- Urgently hiring
- Customer service
- 5 years
- Residential
- Health insurance
- Dental insurance
Quick Apply
13d

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customer experience leader jobs near washington, dc

Float Leader - West

Kensington Senior Living, LLC -
Reston, VA

Quick Apply

Job Details

Full-time
$170,000 - $175,000 a year

Qualifications

Customer service
Operational management
English
Working with seniors
Task assignment
Operations planning

Full Job Description

ABOUT US

Welcome to Kensington Senior Living, where we promise to love and care for your family as we do our own. Our privately owned and operated company was founded in 2010 and offers exceptional Independent Living, Assisted Living, Memory Care & Couples Care across California, Maryland, Virginia & New York. Each of our Communities is characterized by a striking blend of loving care, compassion, and impeccable attention to detail. Our core values are at the heart of what we do: Love for Seniors, Respect for Each Other, Passion for Excellence, and Spirit to Serve. From our heart to yours, we invite you to join the Kensington Family!

SALARY- $170K-$175K with a 20% annual bonus potential.

SCHEDULE- Full-Time

SUMMARY

The Float Leadership position is a key leadership role responsible for maintaining stability, continuity, and operational excellence across multiple communities during leadership vacancies, transitions, or other periods of change. Rather than managing a single location, this position provides interim leadership and hands-on support where needed, ensuring that quality of care, regulatory compliance, and operational standards remain consistently upheld.

DUTIES & RESPONSIBILITIES

Serve as the acting Executive Director or Department Director when the Community Executive Director or Department Director is on leave, has departed, or during the opening of a new community.
Train and lead onboarding of new Executive Directors and other leadership positions as needed.
Stabilize Communities during time of leadership change.
Foster an environment that focuses on the well-being of Residents, professional development of Team Members, continuous improvement of business processes, and achievement of excellent business results.
Establish and communicate long range and short-range community specific business goals in alignment with overall company direction.
Implement and interpret policies, rules, and regulations affecting all Community activities and all personnel.
Establish procedures for systematic performance of Community functions and services.
Coordinate cross-functional department operations within the Community while fostering collaborative partnerships with local agencies and community organizations.
Counsel, monitor, and direct the community leadership team to ensure proper implementation of policies and objectives on a regular basis.
Establish fee schedules and operating budgets and manage expenses to create a sound financial structure. Maintain accurate records of Community finances and supervise disbursement and accounting for all funds.
Establish productive working relationships with health care agencies and other community-based organizations. Actively participate in professional organizations to remain current on the state of total care and assisted living administration.
Establish a loss prevention approach that ensures the safety of residents and team members and the protection of the Community assets.
Prepare periodic business and financial reports to Owner, Kensington Senior Living, LLC, and other bodies as required.
Attend continuing education courses and training classes and participate in other professional development activities as required by state regulations and the company.

KNOWLEDGE, SKILLS, AND QUALIFICATIONS

Minimum of five (5) years in leadership positions, preferably in high acuity assisted living communities. Direct hands-on operational experience required.
State licensing as an Assisted Living Administrator or Nursing Home Administrator (as required).
Knowledge of geriatric care practices, chronic disease management, and Resident-centered care models.
Must exhibit a strong positive attitude toward customer service and have a genuine interest in geriatric care and uphold the philosophy of the Community.
Ability to calculate figures related to budgetary items, staffing needs, medication dosages, and amount such as percentages and area.
Must be able to communicate with people of all ages clearly and proficiently, while maintaining an energetic and positive attitude. Must be able to read and write English.
Ability to effectively present information and respond to questions from managers, Residents, families, and the general public.
Ability to manage multiple priorities in a fast-paced care environment while maintaining standards of care and compliance.
Ability to work effectively within a team-based environment.
Must possess strong time management and organizational skills.
Must possess good skills in planning, organizing, directing, and managing.
Demonstrates a track record of a good sense of efficiency and delegation of work assignments.
Ability to stand, walk, and move throughout the Community for extended periods of time while performing job duties.
Ability to lift, move, or assist with items or equipment up to 25-50 pounds occasionally.
Ability to work flexible hours including weekends, evenings, holidays, rotating shifts, and occasional overtime.

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Refine Your Search

customer experience leader jobs in washington, dc

Float Leader - West

Visitor Services Lead

Front of House Lead

Team Leader

Guests Experience Lead (GEL)

Customer Service Team Leader (Front End Support Manager)

Senior LPD Financial Team Lead

Lead Commercial Foodservice Installer

Move & Pack Lead Driver

HVAC Lead Installer

Lead Underground Plumber (Sewer and Water Line)

Lead Residential Remodeling Specialist

Residential Sales Lead

Service Leader for Michael & Son Home

HVAC Lead Installer

Build Shop - Lead

Crew Lead

HVAC Lead Install Technician $3000 SIGN ON BONUS

ES232 Principal Industry Engagement & Sector Applications Lead

Lead Journeyman Electrician (Takehome Vehicle)

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