Top 4468 Customer success operations manager Jobs in Washington, Dc

Store Manager – Washington, D.C.
Blu Dot —Washington, DC
- $90,000 - $105,000 a year
- Weekends as needed
- Google Workspace
- 5 years
- Merchandising
- Disability insurance
- Health insurance
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Customer Success Operations Manager
ProctorU Inc. —McLean, VA
- Full-time
- Remote
- Google Workspace
- 5 years
- Senior level
- Dental insurance
- Vision insurance
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Customer Success Manager (Remote)
Sorcero —Washington, DC
- $110,000 - $125,000 a year
- Remote
- Marketing
- 3 years
- Analysis skills
- Paid parental leave
- Health insurance
Customer Success Operations Manager
Meazure Learning —Vienna, VA
- Full-time
- Remote
- Google Workspace
- 5 years
- Senior level
- Dental insurance
- Vision insurance
Customer Support Manager
Kalibri Labs —Washington, DC
- $95,000 - $110,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
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6d
Program Manager - Customer Success Operations Senior
Akira Technologies Inc. —Washington, DC
- $120,000 - $160,000 a year
- Full-time
- Management
- Office
- Master's degree
- Paid jury duty
- Paid parental leave
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Associate Customer Success Manager, Scale
Expel —Herndon, VA
- $73,500 - $106,600 a year
- Remote
- Mid-level
- US work authorization
- Leadership
- Parental leave
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13d
Senior Customer Success Manager - Moveworks (Federal)
ServiceNow —Washington, DC
- $113,700 - $177,650 a year
- Online Application
- Remote
- Residential
- Bachelor's degree
- Travel
- Employee stock purchase plan
- Health insurance
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Customer Account Manager (Remote opportunity)
Nestlé USA —Arlington, VA
- $120,000 - $160,000 a year
- Remote
- Bachelor's degree
- Contracts
- Senior level
- Health insurance
- 401(k) matching
13d
Manager, Customer Success Lead
nitra —Washington, DC
- $130,000 - $170,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Analysis skills
- Dental insurance
- Vision insurance
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Customer Success Manager
Everfox —Herndon, VA
- $93,400 - $127,900 a year
- Email
- Hybrid work
- Computer Science
- Writing skills
- Windows
- Paid time off
- 401(k) matching
Customer Success Manager
Energy Exemplar —Washington, DC
- Remote
- Bachelor of Science
- 3 years
- Analysis skills
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3d
Customer Success Manager, Scale
Expel —Herndon, VA
- $93,900 - $136,200 a year
- Remote
- System design
- US work authorization
- Senior level
- Parental leave
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13d
Customer Success Manager, US ( NAVY / USMC)
Dataminr —Arlington, VA
- $91,886 - $135,429 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Travel
- Paid time off
- Professional development assistance
Sr. Customer Success Manager
Everfox —Herndon, VA
- $123,600 - $165,600 a year
- Email
- Hybrid work
- Computer Science
- Writing skills
- Windows
- Paid time off
- 401(k) matching
Client Success Manager
Trivium —Washington, DC
- $70,000 - $120,000 a year
- Full-time
- Remote
- Mentoring
- Senior level
- Paid time off
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Guest Relations Manager
Marriott International, Inc —Washington, DC
- $68,000 - $86,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
- On-the-job training
Payment Operations Administrator
The Carlyle Group —Washington, DC
- $90,000 - $100,000 a year
- Office
- Analysis skills
- Supervising experience
- Paid holidays
- Health insurance
Customer Success Manager — Government "At Scale" Programs
Exiger —Washington, DC
- Hybrid work
- 3 years
- Bachelor's degree
- Senior level
- Paid parental leave
- Dental insurance
Quick Apply
Sr. Customer Success Manager (TS/SCI Required)
Everfox —Herndon, VA
- $123,600 - $165,600 a year
- Email
- Hybrid work
- Computer Science
- Writing skills
- Windows
- Paid time off
- 401(k) matching

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Store Manager – Washington, D.C.

Blu Dot -
Washington, DC

Quick Apply

Job Details

Full-time
$90,000 - $105,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Parental leave
Employee discount
Life insurance

Qualifications

Customer follow-ups
Retail customer service procedures
Record keeping
Google Workspace
Staff supervision
Retail industry sales team management experience
Product presentation
Team member evaluation
Customer relationship building
Email customer support
Maintaining an organized workspace
Operations management
Inventory demand forecasting
Visual merchandising
Furniture store experience
Product marketing
Phone communication
Managing retail teams
5 years
Customer order taking
Merchandising
Display design
Staff scheduling
Cycle counting inventory management
Logistics customer service
Sales order data entry
Interior design
Shipment tracking for distribution operations
Managing store merchandising operations
Email marketing campaigns

Full Job Description

TITLE: Store Manager

REPORTS TO: Regional Director

ABOUT US: Blu Dot (www.bludot.com), an award-winning designer and maker of modern home furnishings, is currently searching for a Store Manager to join our dynamic and values-driven company.

Company Purpose

Inspire a more creative way of living through good design that's good to everyone.

Core Values

- Good design is good. Good design should be reflected in everything we do.

- Keep it simple. Strive for economy in all that you do.

- Everyone is invited to our party. Treat every individual with respect & dignity.

- Our glass is half full. Focus on the positive.

- Be humble. We take nothing for granted.

- Turn it up to 11. Determine what is expected and do a little more.

- Stay curious. Try, learn, improve, repeat.

ABOUT THE ROLE: As Store Manager, you'll lead the day-to-day operations, creating an exceptional experience for customers while inspiring and developing a high-performing team. You'll drive sales, uphold Blu Dot's standards for service and visual presentation, and ensure operational excellence across every aspect of the store. As a brand ambassador, you'll help grow awareness of Blu Dot as an American design studio, cultivate lasting customer relationships, and create a welcoming, design-forward shopping experience for everyone who walks through our doors.

WHO YOU ARE:

A natural leader. You inspire, coach, and develop others while creating a positive, inclusive environment where people enjoy coming to work.
Customer-obsessed. You believe every interaction is an opportunity to create an exceptional experience and build lasting relationships.
Passionate about good design. You have an appreciation for modern design and enjoy helping customers discover products that fit their lives and spaces.
Organized and adaptable. You thrive in a fast-paced environment, balancing competing priorities without losing sight of the details.
A proactive problem solver. You take ownership, make thoughtful decisions, and look for solutions rather than waiting for direction.
Aligned with our values. You lead with humility, treat everyone with respect and dignity, and consistently go the extra mile to create a welcoming experience for customers and teammates alike.

WHAT YOU WILL DO:

Sales, Marketing and Merchandising:

Represent and expand the customer's connection to the Blu Dot brand through a personable and professional demeanor
Develop and maintain relationships with all customer cohorts
Meet monthly sales goals and maximize profitability
Use product information and design knowledge to demonstrate merchandise features and benefits
Suggest additional items based on assessment of customer's needs
See sales through to completion and follow up with the customer as necessary
Communicate accurate pricing, delivery expectations and tracking information
Enter customer orders according to company policy and procedures
Actively prospect and cultivate relationships with new retail customers and trade clients.
Implement and maintain visual merchandising standards of the showroom
Maintain supply of sales & marketing materials and distribute effectively to customers
Create and maintain accurate customer email database for communicating sales, promotions, and events
Help with marketing functions such as sales, advertising, direct mailing, quarterly trade events, Open Studio, and other special projects as directed by Blu Dot.
Partner with the Market Development Manager (if applicable) to drive traffic and activate the store space.

Customer Service:

Train and empower your team to make the best decisions for the customer while maintaining company policies
Respond to all incoming emails and phone calls within 24 hours
Communicate an in-depth working knowledge of product construction and care to customers
Provide outstanding customer service by handling all merchandise returns and customer issues in a positive and expeditious manner
Utilize problem-solving skills to swiftly determine the best solution to service issues while remaining mindful of company policies
Accurately communicate in stock status and delivery lead times to customers
Assist in quality control efforts by tracking product issues and alerting direct supervisor and quality control team to issues and inconsistencies
Provide assembly instructions to customers as needed
Provide catalogs, samples, and marketing materials to customers upon request
Communicate customer and assortment feedback to direct supervisor and Product Development team

Operations:

Receive all incoming inventory and floor samples in compliance with company standards
Perform inventory cycle counts as directed and assist BDMN team in reconciling variances
Consistently follow and demonstrate an understanding for order entry and inventory management processes, policies, and systems
File freight claims and return process documents as needed
Maintain a clean, organized, and compelling shopping space
Coordinate order shipping logistics with customers and local white glove delivery providers: obtain contact info, correct billing address and delivery quotes as needed
Work with Store Operations to manage and own the local final mile delivery company relationship and keep accurate records of product that may reside at their storage facilities
Ensure that the delivery experience provided by local delivery partners in keeping with company customer service standards.
Partner with accounting team to maintain accurate sales and billing records
Assist in inventory planning and forecasting as required
Maintain company loss prevention standards; responsible for store inventory shrink
Submit expense reports monthly and adhere to company purchasing policies
Alert direct supervisors to any system inaccuracies: pricing, inventory, etc.

Staff Management/HR:

Lead the team with respect and professionalism
Foster curiosity for design
Create and promote a positive and safe work environment
Write weekly staff schedules that provide appropriate coverage for sales traffic
Ensure all team members are meeting sales goals and consistently demonstrating excellent customer service skills
Provide developmental feedback; create action plan for staff members not meeting sales goal or service standards
Train staff as needed/directed
Partner with Store Operations to seek feedback on team performance and instigate necessary process training as required
Recruit and hire staff as needed/directed
Write and deliver annual performance reviews
Hold regular monthly meetings with staff to discuss product knowledge, sales goals/tactics, and customer service issues and successes

Other Duties:

Make showroom available for after hour events and private parties as instructed
Projects as assigned
Drive Store Activations
Host Quarterly Trade Events

IDEAL EXPERIENCE/QUALIFICATIONS*:

Bachelor's degree or equivalent combination of education and experience preferred.
5+ years of retail leadership experience with a proven track record of driving sales, developing high-performing teams, and delivering exceptional customer experiences.
Background in premium retail, home furnishings, interior design, architecture, or another design-focused environment preferred.
Strong leadership, communication, and interpersonal skills with the ability to coach, motivate, and develop others.
Experience managing store operations, including scheduling, inventory, visual merchandising, and expense management.
Excellent organizational, problem-solving, and decision-making skills.
Passion for modern design and creating an inspiring, customer-focused shopping experience.
Proficiency with retail systems and Microsoft Office or Google Workspace.
Availability to work a flexible schedule, including evenings, weekends, and holidays.

*Everyone's welcome to our party! Blu Dot always welcomes candidates with unique and diverse backgrounds. Blu Dot is a member of E-Verify. Applicants must be currently authorized to work in the United States.

Pay: $90,000.00 - $105,000.00 per year

Quick Apply

Refine Your Search

customer success operations manager jobs in washington, dc

Store Manager – Washington, D.C.

Customer Success Operations Manager

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Customer Success Operations Manager

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Program Manager - Customer Success Operations Senior

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Senior Customer Success Manager - Moveworks (Federal)

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Manager, Customer Success Lead

Customer Success Manager

Customer Success Manager

Customer Success Manager, Scale

Customer Success Manager, US ( NAVY / USMC)

Sr. Customer Success Manager

Client Success Manager

Guest Relations Manager

Payment Operations Administrator

Customer Success Manager — Government "At Scale" Programs

Sr. Customer Success Manager (TS/SCI Required)

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