Top 1808 Customer success specialist Jobs in Washington, Dc

Customer Success Specialist
Zoomph —Reston, VA
- $60,000 - $65,000 a year
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- Analysis skills
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Customer Support Specialist
InfoTrack US —Washington, DC
- $40,160 - $60,000 a year
- Full-time
- Remote
- Fair chance
- Communication skills
- Entry level
- AD&D insurance
- Paid holidays
Quick Apply
DC Customer Success Specialist
ACAMS —Washington, DC
- $24.04 - $28.85 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
Customer Support Specialist
Nevly Holdings Corp. —Washington, DC
- $60,000 - $85,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Training & development
- Paid parental leave
- Health insurance
Document Control Clerk
Herzog —Washington, DC
- $110,000 - $135,000 a year
- Background check
- Microsoft Excel
- Pass drug screening
- Health insurance
- Dental insurance
Customer Solutions Specialist (Second Shift)
AWeber —Washington, DC
- Weekends as needed
- Remote
- Mid-level
- Paid holidays
- Disability insurance
Senior Claim Benefit Specialist - Remote
CVS Health —Washington, DC
- $18.50 - $42.35 an hour
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Mentoring
- Health insurance
- Dental insurance
13d
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Admissions and Student Engagement Specialist
Howard University —Washington, DC
- $25 - $28 an hour
- Full-time
- Microsoft Excel
- High school
- Customer service
- 403(b) matching
- Commuter assistance
TERM Government Assistance Eligibility Specialist I/II, Grade 17/Grade 18
Montgomery County Government —Silver Spring, MD
- $59,897 - $110,382 a year
- Email
- Microsoft Word
- Microsoft Excel
- No experience needed
- Wellness program
- Paid parental leave
5d
FLEX Talent Sourcer
Marriott International, Inc —Bethesda, MD
- $36.53 - $60.09 an hour
- Full-time
- Customer service
- Mid-level
- Analysis skills
- Commuter assistance
- Paid parental leave
8d
Leasing Specialist
Aria Residential LLC —Washington, DC
- $22 - $28 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Marketing
Quick Apply
Support - Product Support Specialist
Aline —Washington, DC
- $50,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- SQL
Quick Apply
Client Relationship Specialist - Tysons Corner, VA
Charles Schwab —Tysons Corner, VA
- $22.02 - $42.07 an hour
- Office
- 1 year
- Communication skills
- Paid parental leave
- Employee stock purchase plan
1d
Senior LPD Financial Team Lead
ICI Services —Washington, DC
- Full-time
- Master's degree
- Supervising experience
- Bachelor's degree
- AD&D insurance
- Paid holidays
Senior Contract Specialist (On-site)
LDSS Corp —Washington, DC
- $95,000 - $105,000 a year
- Full-time
- Bachelor of Science
- Office
- Computer skills
- Health savings account
- Health insurance
Quick Apply
Program Support Specialist - Mid
Cherokee Federal —Washington, DC
- $82,000 - $89,000 a year
- Full-time
- 5 years
- Research
- Office
- AD&D insurance
- Disability insurance
Management Analyst
KeyLogic Systems —Washington, DC
- Microsoft Excel
- Customer service
- 3 years
TECHNICAL SPECIALIST - HVAC
ACI Mechanical & HVAC Sales —Dulles, VA
- $83,000 - $90,000 a year
- Full-time
- Background check
- Clean driving record
- Heavy lifting
- Health insurance
- Dental insurance
Quick Apply
Naval Architect IV
ICI Services —Washington, DC
- Full-time
- Engineering
- Supervising experience
- Team management
- AD&D insurance
- Paid holidays

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Customer Success Specialist

Zoomph
Reston, VA

Quick Apply

Job Details

Full-time
$60,000 - $65,000 a year

Qualifications

Managing customer accounts
Customer relationship building
Managing clients in a customer support role
Customer support ticket management
Customer support
Technical Proficiency

Full Job Description

The Customer Success Specialist at Zoomph will play a key role in ensuring our clients receive exceptional support and service. This role involves providing frontline support to clients, managing support tickets, and collaborating closely with the Account Management and Product teams to resolve issues efficiently. The Customer Success Specialist will be responsible for addressing client inquiries, troubleshooting technical issues, and maintaining a high standard of customer satisfaction. This position is ideal for someone with strong communication skills, a problem-solving mindset, and a passion for delivering excellent customer service.

Major Responsibilities:

Advanced Client Support and Technical Issue Resolution:

Provide expert-level support to clients by identifying and resolving complex technical issues, performing in-depth troubleshooting, and creating and delivering tailored solutions.
Create and develop customized responses and perform advanced platform configurations for specific client use cases, ensuring precise alignment with customer needs.
Collaborate with the Accounts team to lead and develop initiatives for providing in-depth platform insights through custom reports, data exports and data analysis for key accounts, as requested by the Account team.

Cross-functional Task Management and Collaboration:

Collaborate with Account Management, Product, and Engineering to streamline the resolution of high-impact issues.
Participate in strategic planning sessions to prioritize product improvements based on data analysis from recurring customer feedback, collaborating with the Product Team, Account team and other stakeholders to proactively address and mitigate potential issues.
Mentor and train team members and act as a point of escalation for complex client issues, ensuring that support standards are maintained across the team.

Client Education:

Lead and develop the creation and continuous improvement of support documentation, including FAQs, guides, and video tutorials, to empower clients in using Zoomph’s platform effectively and efficiently.
Conduct client calls, onboarding sessions, providing personalized guidance to help clients leverage Zoomph’s features for maximum benefit in partnership with account management
Actively solicits client feedback, tracking insights and sharing data with internal stakeholders to influence product development, refine support strategies, and promote customer success initiatives.

Process Development & Improvements:

Lead process improvement projects aimed at increasing support efficiency and customer satisfaction, including the automation of repetitive tasks and refinement of escalation protocols.
Monitor and analyze support metrics and KPIs, identifying trends and providing actionable insights for improving team performance and optimizing client interactions.
Stays abreast on industry standards and best practices, implementing new strategies and tools to enhance the customer support function.

Qualifications:

BS Degree or equivalent experience
Experience: 1-3 years of experience in a customer support role within a SaaS or technology-driven environment, with demonstrated success in handling complex technical issues and managing customer relationships.
Technical Proficiency: Advanced proficiency with CRM and support ticketing systems (e.g., Hubspot), as well as familiarity with Excel, XML, JSON or similar data query languages to extract and analyze customer data.
Analytical Skills: Strong problem-solving abilities with a data-driven approach to identifying, tracking, and resolving customer issues efficiently.
Leadership & Communication: Excellent verbal and written communication skills, with experience leading client-facing projects and training sessions.
Process Optimization: Proven ability to evaluate and optimize workflows, implement process improvements, and contribute to team efficiency and performance goals.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are authorized to hire in the following states:

Arizona, California, Connecticut, Illinois, Maryland, Massachusetts, Missouri, New York, North Carolina, South Carolina, Tennessee, Texas, and Virginia.

Zoomph EEO Statement:

“We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and applicant feel welcome. Zoomph is committed to providing a workplace free from discrimination or harassment. We expect every member of the Zoomph community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Decisions related to hiring, compensation, training, evaluating performance, or termination are made fairly, and we provide equal employment opportunities to all qualified candidates and employees and prohibit all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.”

Quick Apply

Refine Your Search

customer success specialist jobs in washington, dc

Customer Success Specialist

Customer Support Specialist

DC Customer Success Specialist

Customer Support Specialist

Document Control Clerk

Customer Solutions Specialist (Second Shift)

Senior Claim Benefit Specialist - Remote

Service Desk Analyst

Admissions and Student Engagement Specialist

TERM Government Assistance Eligibility Specialist I/II, Grade 17/Grade 18

FLEX Talent Sourcer

Leasing Specialist

Support - Product Support Specialist

Client Relationship Specialist - Tysons Corner, VA

Senior LPD Financial Team Lead

Senior Contract Specialist (On-site)

Program Support Specialist - Mid

Management Analyst

TECHNICAL SPECIALIST - HVAC

Naval Architect IV

I want to receive the latest job alert for customer success specialist in washington, dc

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