Top 113 Customer support & client services managers Jobs in Washington, Dc

Call Center Manager
Confidential —Rose Hill, VA
- $70,000 - $95,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Paid training
- Paid holidays
Quick Apply
Customer Service Manager
Transdev —Capitol Heights, MD
- $74,500 - $85,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Disability insurance
Contact Center Operations Manager
Systems Integration, Inc. —Washington, DC
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Business Administration
- Disability insurance
- Health insurance
Quick Apply
Team Leader
Koniag Government Services —Washington, DC
- $85,000 - $115,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Sr. Manager, Customer Care (Call Center)
WSSC Water —Laurel, MD
- $139,786 - $238,014 a year
- Full-time
- Writing skills
- Residential
- Presentation skills
Contact Center Manager, Client Services
TELAFORCE, LLC —Rockville, MD
- Hybrid work
- Analysis skills
- Mentoring
- Scripting
Quick Apply
12d
Customer Service Manager
EcoShield Pest Solutions —Bowie, MD
- $55,000 - $60,000 a year
- Full-time
- Mid-level
- Office
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
12d
Desk Side Support Manager
ActioNet —Washington, DC
- $80,000 - $150,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- AD&D insurance
- Paid holidays
Quick Apply
Customer Service Lead
Len The Plumber —Beltsville, MD
- $22 - $28 an hour
- Full-time
- Pass drug screening
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
13d
Pharmacy Benefit Management (PBM) Client Experience Manager
CVS Health —Washington, DC
- $46,988 - $122,400 a year
- Full-time
- 5 years
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
13d
Front of House Lead
RR Donnelley —Washington, DC
- $23.51 - $33.85 an hour
- Full-time
- Microsoft Excel
- Pass drug screening
- English
- Disability insurance
- Health insurance
Quick Apply
Branch Team Lead (Full Time)
W.W. Grainger —Lanham, MD
- $28.61 - $35.77 an hour
- Full-time
- Sales
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Community Support Services Team Lead
FirstService Residential —Fairfax, VA
- $28 an hour
- Extended hours
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
6d
Manager, Customer Success Lead
nitra —Washington, DC
- $130,000 - $170,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Analysis skills
- Dental insurance
- Vision insurance
Quick Apply
Manager, Customer Success
ProctorU Inc. —McLean, VA
- Full-time
- Remote
- Google Workspace
- 5 years
- Senior level
- Dental insurance
- Vision insurance
Quick Apply
Sr. Customer Support Manager
Motorola Solutions —Washington, DC
- $80,000 - $110,000 a year
- Full-time
- Clean driving record
- Driver's License
- Bachelor's degree
- Paid parental leave
- Employee stock purchase plan
3h
Site Manager - Contact Center
ITCON Services —Washington, DC
- Mid-level
- High school diploma or GED
- Analysis skills
Quick Apply
Customer Relations Supervisor
LYON BAKERY INC —Hyattsville, MD
- $20 - $25 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Inventory management
Quick Apply
Manager, Member Success
Health Evolution —Washington, DC
- $85,000 - $100,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Client Operations Manager
Quest Diagnostics —Chantilly, VA
- From $93,200 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Employee stock purchase plan
- Disability insurance
Quick Apply

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customer support & client services managers jobs near washington, dc

Call Center Manager

Confidential
Rose Hill, VA

Quick Apply

Job Details

Full-time
$70,000 - $95,000 a year

Benefits

Paid training
Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Employee discount

Qualifications

Customer communication
Teamwork
Managing teams in a customer support role
Frontline customer support management
Inside sales
Team development
Business Administration
Call center management

Full Job Description

We’re seeking an experienced and driven Customer Service Manager who is looking for an opportunity to make a meaningful impact and grow their career. This is a confidential search, and additional company details will be shared with selected candidates during the interview process.

This is an opportunity to join a growing, service-focused organization where customer experience matters, teams are supported, and strong leaders have the ability to make a real impact. If you’re passionate about developing people, improving processes, and creating exceptional customer interactions, we’d love to connect.

What We Offer:

Competitive compensation based on experience - Salary plus weekly incentives!
Full benefits including; Health, dental, and vision benefits.
Paid time off and paid holidays.
401(k) with company match.
Career growth and advancement potential.
A collaborative, team-oriented culture built on accountability, professionalism, and customer care.

Responsibilities:

Lead and support the customer service team to deliver an exceptional customer experience.
Serve as a key resource for customer concerns, escalations, and service resolution.
Develop and implement customer service processes and best practices to drive consistency and efficiency.
Partner closely with sales and service teams to ensure customer expectations are me.t
Monitor customer satisfaction and identify opportunities to improve retention and loyalty.
Coach, mentor, and develop team members to support individual and team success.
Establish performance expectations and promote accountability across the department.
Manage multiple priorities in a fast-paced environment while maintaining service excellence.
Track and communicate team performance and operational results.

Qualifications:

Bachelor’s degree in Business Administration or a related field preferred.
Five (5)+ years of customer service leadership or management experience.
Proven ability to lead, motivate, and develop high-performing teams.
Strong communication, interpersonal, and problem-solving skills.
Ability to prioritize effectively and thrive in a fast-paced environment.
Experience supporting customer-facing operations and resolving escalated issues.
Experience with customer service platforms and business systems preferred.
Service industry, inside sales, or order management experience is a plus.
High level of professionalism, accountability, and customer focus.

Ready to Join a Team That Values Great Leadership? If you’re an experienced customer service professional looking for long-term growth, the opportunity to build strong teams, and the ability to make a meaningful impact, we’d love to hear from you.

Pay: $70,000.00 - $95,000.00 per year

Benefits:

401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Paid training
Vision insurance

Application Question(s):

Do you have any call center ecperience in any of the following residential industries: HVAC, plumbing, electrical, solar, roofing, windows and doors, remediation? (Please provide details)

Experience:

Call center management: 5 years (Required)
ServiceTitan: 1 year (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer support & client services managers jobs in washington, dc

Call Center Manager

Customer Service Manager

Contact Center Operations Manager

Team Leader

Sr. Manager, Customer Care (Call Center)

Contact Center Manager, Client Services

Customer Service Manager

Desk Side Support Manager

Customer Service Lead

Pharmacy Benefit Management (PBM) Client Experience Manager

Front of House Lead

Branch Team Lead (Full Time)

Community Support Services Team Lead

Manager, Customer Success Lead

Manager, Customer Success

Sr. Customer Support Manager

Site Manager - Contact Center

Customer Relations Supervisor

Manager, Member Success

Client Operations Manager

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