Top 15 Customer support engineer Jobs in Washington, Dc

Customer Support Engineer – Washington DC
Cogent Communications —Washington, DC
- $65,000 - $80,000 a year
- Weekends as needed
- Mid-level
- Office
- In-person
- Disability insurance
- Health insurance
Quick Apply
Associate Technical Support Engineer
Casepoint —Washington, DC
- $80,933 - $92,563 a year
- Hybrid work
- Research
- Mid-level
- In-person
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Customer Support Engineer – Herndon VA
Cogent Communications —Herndon, VA
- $65,000 - $80,000 a year
- Weekends as needed
- Mid-level
- Office
- In-person
- Disability insurance
- Health insurance
Quick Apply
Cloud Developer and Customer Support Engineer
Booz Allen Hamilton —McLean, VA
- $86,800 - $198,000 a year
- Full-time
- Azure
- DevOps
- Mid-level
- Disability insurance
- Health insurance
macOS Customer Support Engineer - SBG
SBG TECHNOLOGY SOLUTIONS INC —Arlington, VA
- $80,000 - $115,000 a year
- Full-time
- Background check
- Computer Science
- Bachelor of Science
- Paid holidays
- Health insurance
Client Support Engineer 1
Thrive —Fairfax, VA
- Full-time
- Office
- Entry level
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Senior Customer Care Engineer (Technical Support) - Federal TS SCI w/ FSP
Forward —Washington, DC
- $200,000 - $230,000 a year
- On call
- Remote
- Analysis skills
- Product management
- Travel
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Client Support Engineer 1
Abacode —Fairfax, VA
- Full-time
- Office
- Entry level
Desktop Support Engineer/Endpoint Engineer
Tyto Athene, LLC —Washington, DC
- $85,000 - $100,000 a year
- Full-time
- Background check
- 5 years
- Office
- Disability insurance
- Health insurance
4d
Support Engineer, Amazon Leo Enterprise Customer Support
Amazon Kuiper Commercial Services LLC —Arlington, VA
- $95,600 - $160,000 a year
- Weekends as needed
- Azure
- 5 years
- Analysis skills
- AD&D insurance
- Health insurance
Director of Customer Support Engineering
Analyst1 —Reston, VA
- From $140,000 a year
- Full-time
- Remote
- 7 years
- Bachelor of Science
- Java
- Health insurance
- Dental insurance
Quick Apply
7d
Engineering Support Associate
Arlington County, VA —Arlington, VA
- $56,201.60 - $100,921.60 a year
- Weekends as needed
- CDL B
- Background check
- Schematics
- Health insurance
- Dental insurance
11d
Principal Technical Support Engineer (Active Top Secret/SCI Clearance Required)
NetScout Systems, Inc —Washington, DC
- $110,000 - $135,000 a year
- Full-time
- Computer Science
- PMP
- English
- Health savings account
- Disability insurance
Customer Support Engineering Manager, Amazon Leo Government
KGS LLC —Arlington, VA
- $142,800 - $193,200 a year
- Full-time
- Computer Science
- Engineering
- AWS
- AD&D insurance
- Health insurance
9h
Sr. Systems Administrator / Help Desk Engineer
Chenega Agile Real-Time Solutions —Gaithersburg, MD
- $108,800 - $120,000 a year
- Full-time
- Microsoft Excel
- Azure
- 6 years
6d

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customer support engineer jobs near washington, dc

Customer Support Engineer – Washington DC

Cogent Communications -
Washington, DC

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Job Details

$65,000 - $80,000 a year

Benefits

Stock options
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Email customer support
Technical support via phone
Phone communication
De-escalation techniques
Conflict de-escalation
Mid-level
Incident Escalation
Managing clients in a customer support role
Cisco routers/switches implementation
BGP
Open Shortest Path First (OSPF) implementation
Vendor communication
Technical support via email
Communication skills
Ticketing system technical support
Client interaction via phone calls

Full Job Description

Company:
Cogent Communications is a global, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high-speed Internet access and Ethernet transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. A competitive base salary and a full benefits package including; Health, Dental, Vision, Paid Time Off (PTO), Short- and Long-Term Disability, Life Insurance, Holidays, Parental Leave, 401(k) plan with employer match, stock options, and an Employee Assistance Program. Most benefits take effect within 30 days of employment, and some require a waiting period.

Compensation:
[Starting / Initial] Base Salary Pay Range: $65,000-$80,000/yr.

Specific offers within the listed pay ranges are determined by a variety of factors such as experience, education, skills, certifications and business needs.

Responsibilities:
Answer incoming phone calls from Cogent's customers on their Layer 1, 2, and 3 services

Work with Cogent customers via phone and e-mail to identify and resolve their service-related issues

Clearly document all steps taken to identify and resolve a customer reported issue

Manage a queue of customer created tickets, ensuring that customers are updated with their status and progress is being made towards resolving their issue

Work with and coordinate effectively with all members of the Customer Support team, other Cogent teams, as well as vendors in order to ensure swift resolution of customer issues

Ability to work professionally with customers, vendors, and internal groups under all circumstances

Manage customer expectations and escalation and de-escalate the situation as necessary.

Perform other duties or special projects as assigned

Qualifications:
Cisco equipment experience and certifications

Strong technical knowledge in the area of networking (TCP/IP), IP protocols (BGP, IGP, OSPF, IS-IS, MPLS...), IP addressing, DNS's and IP-VPN's is desired.

Strong problem-solving skills.

Excellent verbal and written communication skills

Ability and desire to provide excellent customer service to Cogent Customers

Must excel in a fast-paced, dynamic environment where critical thinking and strong problem-solving skills are required for success

Ability to work independently, as well as in a team environment

Reliable employment history with strong attendance and punctuality records

Availability to work on a shift including one Weekend Day. (Flexibility a MUST)

By submitting an application or resume for this position, I understand that is an in-office position. To apply for the Customer Support Engineer position, please submit your resume and cover letter to [email protected].

Applicants Only -No Recruiters Please!

Cogent Communications is an Equal Opportunity Employer.

#LI-MM1
#LI-Onsite

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Refine Your Search

customer support engineer jobs in washington, dc

Customer Support Engineer – Washington DC

Associate Technical Support Engineer

Customer Support Engineer – Herndon VA

Cloud Developer and Customer Support Engineer

macOS Customer Support Engineer - SBG

Client Support Engineer 1

Senior Customer Care Engineer (Technical Support) - Federal TS SCI w/ FSP

Client Support Engineer 1

Desktop Support Engineer/Endpoint Engineer

Support Engineer, Amazon Leo Enterprise Customer Support

Director of Customer Support Engineering

Engineering Support Associate

Principal Technical Support Engineer (Active Top Secret/SCI Clearance Required)

Customer Support Engineering Manager, Amazon Leo Government

Sr. Systems Administrator / Help Desk Engineer

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