Top 113 Desktop support (level 2) Jobs in Washington, Dc

Junior Enterprise Support Technician - Tier 2
KeyLogic Systems —Alexandria, VA
- $50,000 a year
- Call employer
- Hybrid work
- Background check
- 6 years
- Computer Science
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5d
Service Desk Technician (Level I / Level II)
Dynamic Solutions Technology LLC —Washington, DC
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Bachelor's degree
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Tier 2 Desktop Support Technician
General Dynamics Information Technology —Washington, DC
- $32.30 - $43.70 an hour
- 5 years
- Office
- Continuous improvement
- 401(k) matching
IT Desktop Support Technician II
NTT Ltd —Arlington, VA
- $66,572 - $99,858 a year
- 5 years
- Mid-level
- Bachelor's degree
- Health savings account
- AD&D insurance
2d
Desktop Support Technician II
TekSynap —Washington, DC
- $61,000 - $70,000 a year
- 8 hour shift
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
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Tier 2 - Mid Level Desk Side IT Specialist
ActioNet —Washington, DC
- $65,000 - $75,000 a year
- Full-time
- Computer Science
- Mid-level
- Administrative experience
- AD&D insurance
- Health insurance
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Helpdesk Specialist Tier 1/2
Annexa Inc. —Washington, DC
- 11+ years
- Bachelor's degree
- Experience equivalent to degree accepted
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Helpdesk Technician - Tier II
CELESTIAL INNOVATIONS GROUP LLC —Washington, DC
- $70,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- 3 years
- Health insurance
- Dental insurance
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Senior Helpdesk Tier II
Annexa Inc. —Washington, DC
- 11+ years
- Research
- Mid-level
Quick Apply
Service Desk Technician L2
Milestone Technologies, Inc. —Washington, DC
- $22.69 - $38.00 an hour
- Google Workspace
- Mid-level
- Windows
Tier 2 Desktop Technician
AAC Inc —Washington, DC
- Full-time
- Bachelor of Science
- Mid-level
- Office
Quick Apply
9d
Tier II Help Desk
DTC Global Services LLC —Tysons Corner, VA
- $26.50 - $31.25 an hour
- Full-time
- Hybrid work
- Background check
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
13d
Tier II Deskside Support Technician
HUMAN TOUCH LLC —Silver Spring, MD
- $50,000 - $60,000 a year
- 8 hour shift
- Computer science
- Computer Science
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Specialist - Tier II
Annexa Inc. —Washington, DC
- $0.01 - $42.96 an hour
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Help Desk Specialist II (CRS)
Computer World Services —Washington, DC
- $59,000 - $70,000 a year
- Full-time
- Research
- Mid-level
- Office
OUC IT Services Tier II PT Support
RIZEUP TECHNOLOGY TRAINING LLC —Washington, DC
- $30 - $40 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Opportunities for advancement
Quick Apply
2h
Senior Help Desk Technician II
Contact Government Services, LLC —Washington, DC
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
NIH Desktop Engineer MacOS (level II)
Key Concepts Knowledgebase LLC —Bethesda, MD
- Full-time
- Mid-level
- Analysis skills
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Tier II Helpdesk Specialist
CRI —Alexandria, VA
- $70,000 - $95,000 a year
- 12 hour shift
- Mid-level
- Windows
- Commercial
Quick Apply
IT Service Desk Specialist Level II
Nalu Federal —Bethesda, MD
- $75,000 - $82,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
7d

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desktop support (level 2) jobs near washington, dc

Junior Enterprise Support Technician - Tier 2

KeyLogic Systems -
Alexandria, VA

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Job Details

$50,000 a year
5 days ago

Qualifications

IT service management
Windows
Desktop (troubleshooting support)
ServiceNow
Active Directory management
Ticketing system technical support

Full Job Description

Position: Junior Enterprise Support Tech – Tier 2

Location: HYBRID – Alexandria, VA

Salary: $50k + Comprehensive benefits package

Clearance: Must be eligible to obtain a Public Trust (US citizen/Green Card)

KeyLogic is actively seeking a Tier 2 Enterprise Support Tech who must be organized, logical, and understand how quickly resolve or enact necessary changes to address customer issues and requests. Our customers rely on these technicians to work through complicated and complex matters that are reported to the Service Desk and escalated from other technical support areas.

NOTE: Remote but must live within a 2-hour drive to Alexandria, VA.

JOB DUTIES:

Investigate and troubleshoot Tier 1, Tier 2 and Tier 3 level technical issues reported to SMP queues, email and walkup, utilizing available knowledge and approved remediation tools
Perform remote investigations, apply advanced troubleshooting and resolution of enterprise-wide issues, specific root causes, and report on technical information
Contribute to the Knowledgebase system and maintain information within
Contribute to team process, troubleshooting and efficiency improvements
Participate in special project assignments, and commit support coverage and backup roles
Provide on-site, in-person support when requested or required to do so
Additional support responsibilities and duties to be assigned based on business need

REQUIRED EXPERIENCE:

Minimum of six (6) years of work experience in the computer field, with a minimum of three (3) years in a help-desk area, and two (2) years at a mid/senior level position, to include the following:

1 year of uninterrupted, high-volume; 5,000+ user Call-Center, with Tier 2 or higher experience
1 year of practical hands-on experience with the following: Microsoft Windows 10, Active Directory, RSA FOB, Permissions/Shares, and Drive Mappings
Understanding of ITIL concepts, Service Desk, and Service Now (SMP) operational processes

DESIRED EDUCATION & CERTIFICATIONS:

Bachelor’s degree in computer sciences (or related technical field), related work experience and one or more of the following in active status: Microsoft MCSE/MCSA/MCP, Microsoft Windows 10 Certification, or equivalent.

About KeyLogic:

Supporting critical missions at the intersection of data and science, KeyLogic provides mission management, systems analysis, data analytics, digital transformation, and cybersecurity to customers in the energy, federal civilian, and defense sectors, with a 20+ year portfolio of successes supporting DOE, DOC, EPA, DOD, DHS, FBI, and other federal agencies challenged with complex missions. We help our customers solve the world’s most challenging problems with unsurpassed anticipatory service.

KeyLogic employs over 400 team members, including systems designers, developers, data scientists, IT and cybersecurity specialists, engineers, mission experts, program managers, and more than 70 Ph.D. scientists. This multidisciplinary team works together solving challenging problems with anticipatory service—always staying one step ahead—benefiting our customers, and ultimately helping build a better world.

We are committed to the success of each customer’s mission. We care enough to make their mission our mission and their success our success. We take technical service delivery to a level above our peers. Our anticipatory service is best-in-class.

KeyLogic is an Equal Opportunity/Equal Access Employer. KeyLogic is committed to a policy of non-discrimination against individuals on the basis of any legally protected status.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Request for accommodation will be considered on a case-by-case basis.

Job Code:

2770

Work Location: In person

Quick Apply

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desktop support (level 2) jobs in washington, dc

Junior Enterprise Support Technician - Tier 2

Service Desk Technician (Level I / Level II)

Tier 2 Desktop Support Technician

IT Desktop Support Technician II

Desktop Support Technician II

Tier 2 - Mid Level Desk Side IT Specialist

Helpdesk Specialist Tier 1/2

Helpdesk Technician - Tier II

Senior Helpdesk Tier II

Service Desk Technician L2

Tier 2 Desktop Technician

Tier II Help Desk

Tier II Deskside Support Technician

Helpdesk Specialist - Tier II

Help Desk Specialist II (CRS)

OUC IT Services Tier II PT Support

Senior Help Desk Technician II

NIH Desktop Engineer MacOS (level II)

Tier II Helpdesk Specialist

IT Service Desk Specialist Level II

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