Top 19 Encore Jobs in Washington, Dc

Customer Experience Coordinator - Gaylord National Resort & Convention Center, Washington, DC
Encore Global —Oxon Hill-Glassmanor, MD
- $18.77 - $24.40 an hour
- Weekends as needed
- Administrative experience
- High school diploma or GED
- Associate's degree
6d
Production Graphic Detailer (Prepress) (Part Time Casual) - HARGROVE, Lanham, Maryland
Encore Global —Lanham-Seabrook, MD
- $26.51 - $32.48 an hour
- Part-time
- Mid-level
- Office
- Organizational skills
Driver - Non CDL/DOT (PART-TIME CASUAL) HARGROVE Lanham, MD
Encore Global —Lanham-Seabrook, MD
- $18.77 - $24.40 an hour
- Weekends as needed
- Hospitality
- Clean driving record
- Computer literacy
13d
Operations Coordinator, Exhibits HARGROVE, Lanham, MD
Encore Global —Lanham-Seabrook, MD
- $22.71 - $29.53 an hour
- Weekends as needed
- Hospitality
- Microsoft Excel
- Maintenance
6d
Graphic Assembler 1 (Part Time Casual) - HARGROVE, Lanham, Maryland
Encore Global —Lanham-Seabrook, MD
- $21.91 - $26.84 an hour
- Part-time
- Mid-level
- Forklift
- 3 years
Sr. Technical Lead, Audio Visual - Gaylord National Resort & Convention Center, National Harbor, MD
Encore Global —Oxon Hill-Glassmanor, MD
- $20.65 - $26.84 an hour
- Weekends as needed
- Customer service
- Mid-level
- Driver's License
3d
Repair Technician, Audio Visual - Washington, DC
Encore Global —Lanham-Seabrook, MD
- $24.98 - $32.48 an hour
- Weekends as needed
- Microsoft Excel
- Computer literacy
- Research
Experience Designer - HARGROVE
Encore Global —Lanham-Seabrook, MD
- $80,926 - $105,204 a year
- Weekends as needed
- Bachelor of Science
- Writing skills
- Mid-level
Event Sr. Technical Lead, Audio Visual - Hyatt Regency Capitol Hill
Encore Global —Washington, DC
- $20.65 - $26.84 an hour
- Weekends as needed
- Customer service
- Mid-level
- Hotel
Operations Supervisor, Audio Visual - Fairmont, Washington, DC
Encore Global —Washington, DC
- $22.71 - $29.53 an hour
- Weekends as needed
- Mid-level
- 3 years
- Hotel
3d
Event Operations Manager - Gaylord National Resort & Convention Center, National Harbor, MD
Encore Global —Oxon Hill-Glassmanor, MD
- $53,210.21 - $69,173.27 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- Bachelor's degree
6d
Event Technical Specialist, Video/Projection – Washington, DC
Encore Global —Lanham-Seabrook, MD
- $27.48 - $35.73 an hour
- Weekends as needed
- Customer service
- Mid-level
- 3 years
Senior Project Manager, Audio Visual Production - Mid-Atlantic
Encore Global —Lanham-Seabrook, MD
- $93,065 - $120,984 a year
- Weekends as needed
- Hospitality
- 7 years
- Up to 50% travel
3d
Operations Manager, Trade Shows HARGROVE, Lanham Maryland
Encore Global —Lanham-Seabrook, MD
- $70,371 - $91,482 a year
- Weekends as needed
- Background check
- Hospitality
- Up to 50% travel
Event Sales Manager, Hotel Services - JW Marriott
Encore Global —Washington, DC
- $46,270 - $60,151 a year
- Weekends as needed
- Bachelor of Science
- Research
- Mid-level
Event Sales Manager, Hotel Services - Hilton McLean Tyson's Corner, VA
Encore Global —McLean, VA
- $46,270 - $60,151 a year
- Weekends as needed
- Bachelor of Science
- Research
- Mid-level
Event Operations Supervisor, Audio Visual - Hyatt Regency Reston
Encore Global —Reston, VA
- $22.71 - $29.53 an hour
- Weekends as needed
- Mid-level
- 3 years
- Hotel
12d
Sales & Customer Engagement Manager - HARGROVE
Encore Global —Lanham-Seabrook, MD
- $93,065 - $120,984 a year
- Full-time
- Mid-level
- 3 years
- Business development

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Production Graphic Detailer (Prepress) (Part Time Casual) - HARGROVE, Lanham, Maryland
Encore Global —Lanham-Seabrook, MD
Create, prepare, and review complex graphic designs for printing, ensuring they meet technical specifications, and production requirements.
$26.51 - $32.48 an hour

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Event Technician (Part Time), Audio Visual - Hyatt Regency Columbus Downtown
Encore Global —Columbus, OH
A valid driver’s license is required for team members that may operate Company vehicles. Meets with guests on site to ensure that their needs are met, and the…
$14.22 - $18.49 an hour
Event Sales Manager, Hotel Services - Hilton Columbus Downtown
Encore Global —Columbus, OH
Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders.
$38,558 - $50,126 a year

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encore jobs near washington, dc

Customer Experience Coordinator - Gaylord National Resort & Convention Center, Washington, DC

Encore Global -
Oxon Hill-Glassmanor, MD

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Job Details

Full-time
$18.77 - $24.40 an hour
6 days ago

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Position Overview

The Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology.

Key Job Responsibilities

Customer Contact

Acknowledge and interact with customers while maintaining a pleasant and professional image.
Build relationships with customers to establish trust and open communication.
Pro-actively identify potential issues and provides solutions to client’s concerns.
Respond quickly to questions and requests and handle service problems politely and efficiently.
Attend Venue meetings as required.

Billing

Communicate billing information to customers, resolve billing concerns and obtain signatures.
Convey and enter billing changes and communicate billing challenges to appropriate Encore team members.
Prepare billing reports daily and submit them to the venue for reconciliation.

Data Entry

Enter customer contact information and details into CRM system.
Enter and reconcile Exhibit customer payments into the billing system.

Customer Engagement

Accompany selling manager on PreCon and Site Visit meetings as needed.
Coordinate customer follow-up and support thank you messages.
Coordinate with hotel sales team for site visit attendance and support.
Drive customer service excellence by engaging in multiple points of contact throughout the day.
Act as a service liaison between customer, Encore team and venue partners.

Operational Support

Demonstrate knowledge of hotel and facility services.
Coordinate and communicate any customer concerns with appropriate venue partner team for resolution.

Job Qualifications

High School Diploma is required. Associate degree is preferred
1+ years of administrative, sales or hospitality experience preferred.
Proficiency Microsoft 365 and web-based applications.
Strong written and oral communication skills
Strong organizational and interpersonal skills
Encore’s Service Level 100, 200 & 300 Certifications to be obtained within 90 days
Ability to multi-task and work well under pressure

Competencies

Deliver World Class Service

Hospitality
Ownership

Do The Right Thing

Instills Trust
Safety Conscious

Drive Results

Action Oriented

See The Big Picture

Ability to Prioritize

Value People

Communicates Effectively

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Physical Requirements

Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting: 6-8 hours per day
Standing: 2-3 hours per day
Walking: 0-1 hours per day
Stooping: 0-1 hours per day
Crawling: 0-1 hours per day
Kneeling: 0-1 hours per day
Bending: 0-1 hours per day
Reaching (above your head): 0-1 hours per day
Climbing: 0-1 hours per day
Grasping: 0-1 hours per day

Lifting Requirements

0-15 lbs*: Frequently
16-50 lbs*: Occasionally
51-100 lbs: Never
Over 100 lbs: Never

Carrying Requirements

0-15 lbs*: Frequently
16-50 lbs*: Occasionally
51-100 lbs: Never
Over 100 lbs: Never

Auditory/Visual Requirements

Close Vision: Continuously
Distance Vision: Frequently
Color Vision: Continuously
Peripheral Vision: Occasionally
Depth Perception: Occasionally
Hearing: Continuously

Pushing/Pulling Requirements

0-15 lbs*: Occasionally
16-50 lbs*: Occasionally
51-100 lbs*: Never
Over 100 lbs: Never
Identifies the physical requirements that team members perform without assistance.

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Hourly Pay Range: $18.77 - $24.40

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.

Apply Now

Refine Your Search

encore jobs in washington, dc

Customer Experience Coordinator - Gaylord National Resort & Convention Center, Washington, DC

Production Graphic Detailer (Prepress) (Part Time Casual) - HARGROVE, Lanham, Maryland

Driver - Non CDL/DOT (PART-TIME CASUAL) HARGROVE Lanham, MD

Operations Coordinator, Exhibits HARGROVE, Lanham, MD

Graphic Assembler 1 (Part Time Casual) - HARGROVE, Lanham, Maryland

Sr. Technical Lead, Audio Visual - Gaylord National Resort & Convention Center, National Harbor, MD

Repair Technician, Audio Visual - Washington, DC

Experience Designer - HARGROVE

Event Sr. Technical Lead, Audio Visual - Hyatt Regency Capitol Hill

Operations Supervisor, Audio Visual - Fairmont, Washington, DC

Event Operations Manager - Gaylord National Resort & Convention Center, National Harbor, MD

Event Technical Specialist, Video/Projection – Washington, DC

Senior Project Manager, Audio Visual Production - Mid-Atlantic

Operations Manager, Trade Shows HARGROVE, Lanham Maryland

Event Sales Manager, Hotel Services - JW Marriott

Event Sales Manager, Hotel Services - Hilton McLean Tyson's Corner, VA

Event Operations Supervisor, Audio Visual - Hyatt Regency Reston

Sales & Customer Engagement Manager - HARGROVE

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