Top 81 Hotel front office manager Jobs in Washington, Dc

Lobby Host (Front Desk Agent) - Arlo Hotels
Arlo DC —Washington, DC
- $23 an hour
- Full-time
- Inventory management
- Hotel
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Part-Time Overnight Assistant Front Office Manager
The VEN Embassy Row Hotel —Washington, DC
- $27.50 an hour
- Part-time
- Word processing
- Windows
- Hotel
Quick Apply
4d
Front Office Manager
Kimpton Hotels & Restaurants —Washington, DC
- $76,000 - $81,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Front Desk Manager
Sonesta —Washington, DC
- $65,120 - $68,120 a year
- Full-time
- Mid-level
- Hotel
- Accounting
- Paid parental leave
- Health savings account
4d
Guest Service Agent
Courtyard DC Navy Yard —Washington, DC
- $20 - $21 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Director of Front Office | The Normandy Hotel | Washington DC | Modus by PM Hotel Group
PM Hospitality Strategies, Inc. —Washington, DC
- $68,000 - $70,000 a year
- Weekends as needed
- Residential
- 3 years
- Hotel
- Paid parental leave
- Paid holidays
Quick Apply
13d
Assistant Front Office Manager
Courtyard/Residence Inn Washington Downtown —Washington, DC
- $58,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
Assistant Front Office Manager
The Watergate Hotel —Washington, DC
- $58,000 - $62,000 a year
- Full-time
- Writing skills
- English
- Mid-level
Quick Apply
6d
Guest Service Agent
Capitol Hill Hotel - Washington Dc —Washington, DC
- $20 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Assistant Front Office Manager/LINE DC
The LINE, The Ned (US) & Saguaro Hotels —Washington, DC
- $57,000 - $60,000 a year
- Full-time
- Inventory management
- Computer literacy
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agent
AC Hotel Washington DC Convention Center —Washington, DC
- From $23 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
4h
Assistant Front Desk Manager
Marriott International, Inc —Washington, DC
- $27.88 - $31.25 an hour
- Full-time
- No experience needed
- Mid-level
- Hotel
3d
Front Office Rooms Manager - Waldorf Astoria Washington D.C
Hilton —Washington, DC
- $75,000 a year
- Full-time
- Mid-level
- Hotel
- Conflict management
- Paid parental leave
- Employee stock purchase plan
Front Office Manager - Conrad Washington DC
Hilton —Washington, DC
- $65,000 a year
- Full-time
- Mid-level
- Hotel
- Paid parental leave
- Employee stock purchase plan
3d
General Manager
Hotel Madera —Washington, DC
- $155,000 - $165,000 a year
- Full-time
- Hotel
- Mentoring
- Front desk
- Wellness program
- Commuter assistance
Front Office Manager
Westin Reston —Reston, VA
- $65,000 - $72,000 a year
- Full-time
- Computer literacy
- Writing skills
- Mid-level
- Free parking
- Disability insurance
Quick Apply
14d
Guest Service Agent
Hilton Garden Inn M Street DC —Washington, DC
- $20 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Office Night Manager
Sonesta —Washington, DC
- Weekends as needed
- Microsoft Excel
- Sanitation
- Mid-level
- Paid parental leave
- Health savings account
4d
General Manager - Washington, D.C. - HILTON experience required
Rebel Hotel Company —Washington, DC
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Hotel
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
Guest Service Agent
The Watergate Hotel —Washington, DC
- $25 an hour
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Bachelor's degree
Quick Apply

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hotel front office manager jobs near washington, dc

Lobby Host (Front Desk Agent) - Arlo Hotels

Arlo DC
Washington, DC

Quick Apply

Job Details

Full-time
$23 an hour

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Vision insurance

Qualifications

Moving
Typing

Full Job Description

Arlo Washington DC is now seeking a dynamic Lobby Host!

In the lifestyle hospitality industry, people make the difference. Arlo Hotels is committed to being a great place to work, providing exceptional service for our guests through our unique approach to the independent lifestyle hotel segment. Here at Arlo we ask all our team members to be themselves and embrace it! Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so, keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more\"......

The Lobby Host is responsible for welcoming and assisting in setting the tone for a guest’s experience through the process of check in and out of hotel, receiving payment, correcting account and reservation discrepancies, creating and canceling reservations, acting as a switchboard relief and providing luggage assistance; assisting with valet parking and summoning cabs.

Benefits

Medical, Dental, Vision
401K - after one year
Tuition Reimbursement

Responsibilities

Always treat guests with courtesy and respect in a variety of situations.
Honesty & Integrity.
Connects with guests on a daily basis, provides exceptional customer service and creates memorable experiences.
Responds to guest complaints promptly and professionally.
Reports guest concerns or comments to the Front Desk Supervisor/Duty Manager.
Establishes and develops long term customer relationships providing value and profitability.
Enhances our guests’ stay by creating an inviting atmosphere.
Coordinates and multi-tasks job duties in an active environment.
Assists with summoning the third-party valet service to park guests’ vehicles.
Assists with summoning cabs for guests and clients.
Maintains eye contact with guests.
Usage of Guest’s name during conversation.
Always greets guests in a friendly manner.
Speaks in clear and discreet sentences.
Positions self at the main entrance to open and hold the door for all guests entering and leaving the building.
Opens vehicle doors and greet guests.
Uses the guest’s name whenever possible and maintains a professional demeanor at all times.

Check In and Check Out Services

Assists guests with kiosk check-in.
Enters information such as arrival alerts and messages.
Corrects inaccuracies and discrepancies on guest accounts.
Posts charges to guest accounts.
Completes daily high balance checks.
Checks groups and tours in and out.
Confidently sells the hotel to prospective guests by showing familiarity with guest rooms, facilities and amenities.
Updates all guest profiles with correct billing information, preferences, special requests, etc.

Luggage Assistance

Assist arriving guests with luggage upon entering and exiting the building.
Escort guests to their room and handles luggage.
Secure and stores luggage for guests.
Retrieve luggage for departing guests.
Lifts luggage and uses bell carts to assist guests.

Arrival and Room Moves

Escort guests to their room with luggage.
Familiarize guests with in-room facilities, TV, Thermostat, lighting, and features in the room.
Conduct guest’s orientation of outlets, fitness center, general area attractions, etc.
Coordinate with Front Desk in regards to room moves.

Guest Interactions

Maintains good posture when interacting and greeting guests.
Assists and coordinates with Front Desk for any special requests.
Familiarizes themselves with all VIPs and Arrivals
Assists with guest requests, errands, deliveries, etc.

Guest Store

General Store maintenance.
Conduct sales within the General Store.
Understand the product within the General Store and have the ability to speak to the product.
Report inventory monthly on all stock/product.

Guest Service Relations

Reports any guest concerns or comments to the Director of Front Office and Front Office Managers/ Supervisor(s)
Provides Concierge services to guests.
Investigates guest charges to resolve guest complaints.
Checks messages and mail.
Books guest reservations for individuals via telephone, walk-in, email or fax from within the hotel in accordance with hotel standards and reservations scripts.
Up-sell rooms where possible according to established procedures to maximize revenues.
Assists with guest luggage to and from the room when needed.
Deliver packages (mail, faxes etc.) to guest room when needed.
Assists in calling and retrieving cabs for guests upon request.
Any other requests of duties from management.

Reconciliation

Balance cash daily.
Deposit received cash in safe and return personal and/ or individual floating bank to issued safety deposit box.
Ensure all billing and paperwork is done in accordance with Accounting standards.
Proper handling of sensitive and confidential guest material and information understood and held in a professional manner.

Cash Handling

Accept advance deposits for guests and posts the advance to guests’ accounts.
Makes change and balances the personal and/or individual floating bank.

Requirements

Minimum of Hospitality, Retail or Services related industries experience preferred
Must be able to stand for periods of time (Up to 6 hours)
Efficient in Computer and Typing Skills.
Ability to lift 50lbs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Refine Your Search

hotel front office manager jobs in washington, dc

Lobby Host (Front Desk Agent) - Arlo Hotels

Part-Time Overnight Assistant Front Office Manager

Front Office Manager

Front Desk Manager

Guest Service Agent

Director of Front Office | The Normandy Hotel | Washington DC | Modus by PM Hotel Group

Assistant Front Office Manager

Assistant Front Office Manager

Guest Service Agent

Assistant Front Office Manager/LINE DC

Guest Service Agent

Assistant Front Desk Manager

Front Office Rooms Manager - Waldorf Astoria Washington D.C

Front Office Manager - Conrad Washington DC

General Manager

Front Office Manager

Guest Service Agent

Front Office Night Manager

General Manager - Washington, D.C. - HILTON experience required

Guest Service Agent

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