Top 135 It consultancy Jobs in Washington, Dc

Customer Support Technician, Helpdesk - Offboardings & Access
Pixel Machinery —Washington, DC
- $60,000 - $72,000 a year
- Full-time
- Remote
- Google Workspace
- Windows
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
9d
Analyst, Administrative Office of the U.S. Courts (AOUSC) Project Management Support, Washington, D.C.
Tetra Tech —Washington, DC
- Mid-level
- Office
- Analysis skills
Accountant
Mintz Group LLC —Washington, DC
- $100,000 - $120,000 a year
- Full-time
- Mid-level
- Office
- Continuous improvement
- Health insurance
- Paid time off
Quick Apply
FSR Analyst
Red Rock Government Services —Washington, DC
- Full-time
- Mid-level
- Java
- Travel
Quick Apply
Functional Analyst
Tata Consultancy Services —Upper Marlboro, MD
- $70,000 - $80,000 a year
- Computer Science
- Mid-level
- Bachelor's degree
- Commuter assistance
- Health insurance
Assessment and Evaluation Analyst
Alexandria City Public Schools —Alexandria, VA
- $99,278.40 a year
- Full-time
- Doctoral degree
- Office
- Education
Program Consultant US 2026
Dalberg Advisors —Washington, DC
- $76,500 a year
- Full-time
- English
- Mid-level
- Office
- Disability insurance
- Health insurance
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Technical Project Manager-Healthcare Application Evaluation & Integration Program
Edera L3C —Washington, DC
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Conflict management
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Associate Manager, Quality Engineer
L3Harris Technologies —Washington, DC
- $96,500 - $178,000 a year
- Analysis skills
- Bachelor's degree
- Senior level
- Paid holidays
- Disability insurance
Consultant
Berkeley Research Group, LLC —Washington, DC
- $70,000 - $150,000 a year
- Full-time
- Finance
- Master's degree
- Analysis skills
- Opportunities for advancement
Senior Technical Business Systems Analyst
CapTech Consulting —Reston, VA
- $90,000 - $180,000 a year
- Full-time
- Computer Science
- Mid-level
- Office
- AD&D insurance
- Disability insurance
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Associate, Strategic Comms/Digital Focused
Precision —Washington, DC
- $58,500 - $60,000 a year
- Full-time
- Hybrid work
- Research
- Office
- 1 year
- Paid parental leave
- Paid holidays
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Senior Analyst, Administrative Office of the U.S. Courts (AOUSC) Project Management Support, Washington, D.C.
Tetra Tech —Washington, DC
- 5 years
- Office
- Analysis skills
Production Programmer - Entry Level SQL Developer
Datalab USA —Germantown, MD
- $65,000 - $75,000 a year
- Full-time
- Microsoft Word
- Background check
- Computer science
- Paid holidays
- Health insurance
Quick Apply
Senior Technical Lead — R&D Mission Systems
Rackner —Washington, DC
- Remote
- Travel
- APIs
- Senior level
- Paid holidays
- Disability insurance
Quick Apply
EUC technician/Site IT Support
Tata Consultancy Services —Arlington, VA
- $50,000 - $60,000 a year
- Computer Science
- Research
- Mid-level
- Commuter assistance
- Health insurance
FedCyber Supervisor - Cyber Compliance
RSM —Washington, DC
- $95,400 - $192,000 a year
- Full-time
- Writing skills
- Bachelor's degree
- Team management
Change Management Consultant
Eagle Hill Consulting —Arlington, VA
- $82,000 - $95,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Commuter assistance
- Disability insurance
Business Systems Engineer I & II - Essex Management (Contingent Roles)
Emmes Group —Rockville, MD
- Full-time
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
- Health insurance
- 401(k)
Test Automation Developer
TTC Global —Washington, DC
- Remote
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

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Customer Support Technician, Helpdesk - Offboardings & Access

Pixel Machinery -
Washington, DC

Quick Apply

Job Details

Full-time
$60,000 - $72,000 a year
9 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance
401(k) matching

Qualifications

Cloud identity and access management (IAM)
Customer communication
Windows
Communication platforms
Customer support ticket management
Collaborative technology platforms
macOS
Productivity software
Access control management
Ticketing system technical support
Identity & access management

Full Job Description

Who we are

Pixel Machinery is a Boston-based technology consultancy that helps organizations build efficient, flexible, and scalable IT ecosystems. We believe IT should be intelligently automated to enhance security, productivity, and cost-effectiveness—without compromising control or oversight. Achieving this requires deep technical expertise, strategic planning, and precise execution. With experience spanning software development, systems administration, and business operations, we design solutions that empower our clients to operate with confidence and agility.

Summary

As a Customer Support Technician on our Help Desk team, you will own the technical offboarding and access-deprovisioning lifecycle across our client organizations—nonprofits, tech startups, and small/medium businesses. When someone leaves a company, you are the person who makes sure their access is removed quickly, completely, and accurately. Technical offboardings are time-sensitive, security-critical work, and owning them end to end is the core of this role.

Alongside that ownership, you'll provide tier-1 help desk support—onboardings, access and license requests, and general IT troubleshooting—and help keep our support queues moving at pace. This is a high-volume, fast-moving role built for someone who thrives on operational speed and gets satisfaction from a clean, well-run queue.

Who you are You move fast and stay accurate

- you're comfortable working through high ticket volume (think 30 tickets a day, not 5) without losing precision.
You have razor-sharp attention to detail, especially where access, security, and data are concerned. You understand that a single missed de-provisioning step is a real risk, not a rounding error.
You're process-oriented and dependable: you follow checklists and protocols carefully, and you document your work so the next person can trust it.
You can prioritize under pressure and keep a cool head when the queue fills up and new tickets keep landing.
You're empathetic, patient, and communicate clearly and gracefully across multiple channels.
You're early in your IT/support career, technically curious, and eager to grow.

What you'll own (primary responsibilities)

Own the offboarding and termination process end to end: de-provision user accounts and revoke access across IAM platforms (Okta, JumpCloud, and similar) and SaaS tools, reclaim licenses, and confirm that access removal is complete and timely.
Treat every offboarding as a security and compliance event: meet client SLAs for de-provisioning, keep accurate and auditable records, and ensure nothing is left active behind a departing user.
Live coordination with client contacts during high-touch or sensitive offboardings: communicate in real time with client HR and security as needed in preparation for and throughout the offboarding process.
Be the point person for the offboarding queue: monitor it, triage it, and keep it clear—this queue should never be an afterthought.
Coordinate handoffs with other teams (for example, hardware return logistics) without owning the hardware/fulfillment queues yourself.
Improve the playbook: refine and document offboarding workflows, checklists, and best practices as you go.

Supporting helpdesk work (secondary responsibilities)

Process IT onboardings and provision new-user accounts and access.
Handle systems access and SaaS license requests.
Provide light tier-1 software/hardware troubleshooting.
Monitor and triage general support queues during core work hours while meeting client SLAs.
Build and maintain good professional rapport with end users.
Diligently uphold client and internal protocols for IT security and access management.
Collaborate with other internal teams on escalated issues and cross-functional projects.

Pixel Machinery is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.

The base salary range for this position is $60,000-72,000 per year.

Requirements

Based in Pacific Time Zone
1-2 years in a help desk, IT support, or fast-paced operations role, or strong aptitude and a clear eagerness to grow into one.
Comfort working at high volume and pace, with strong prioritization and time-management skills.
A detail-driven, process-oriented mindset, particularly around access and security.
Excellent written and verbal communication.
Familiarity with the following, or the ability to ramp quickly:
- Jira Service Management (or a similar help desk ticketing system)
- Slack, Teams, or equivalent
- Google Workspace & Microsoft 365
- Mac & Windows OS
- Okta, JumpCloud, or other IAM/identity solutions
- MDM and RMM tools (a plus)
Commitment to continuous learning, with the ability to quickly absorb and retain new information and apply it to decision-making.

Benefits

Health, Dental, Vision Insurance
401k with company matching
Generous Paid Time Off
Work From Home
Training & Development

Quick Apply

Refine Your Search

it consultancy jobs in washington, dc

Customer Support Technician, Helpdesk - Offboardings & Access

Analyst, Administrative Office of the U.S. Courts (AOUSC) Project Management Support, Washington, D.C.

Accountant

FSR Analyst

Functional Analyst

Assessment and Evaluation Analyst

Program Consultant US 2026

Technical Project Manager-Healthcare Application Evaluation & Integration Program

Associate Manager, Quality Engineer

Consultant

Senior Technical Business Systems Analyst

Associate, Strategic Comms/Digital Focused

Senior Analyst, Administrative Office of the U.S. Courts (AOUSC) Project Management Support, Washington, D.C.

Production Programmer - Entry Level SQL Developer

Senior Technical Lead — R&D Mission Systems

EUC technician/Site IT Support

FedCyber Supervisor - Cyber Compliance

Change Management Consultant

Business Systems Engineer I & II - Essex Management (Contingent Roles)

Test Automation Developer

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