Top 3343 Member services representative Jobs in Washington, Dc

Floating Branch Member Service Representative
Northwest Federal Credit Union —McLean, VA
- $21.42 - $36.47 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
13d
Nonprofit Representative
RSTR Company —Washington, DC
- $5,523.54 - $6,652.01 a month
- Full-time
- High school diploma or GED
- Project management
- In-person
Quick Apply
9h
Site Security Supervisor – $27.68/hr.
Sunstates Security —Washington, DC
- $27.68 an hour
- Weekends as needed
- Military
- Writing skills
- Mid-level
- Paid holidays
- Health insurance
Leasing Professional, J Sol
Jefferson Apartment Group —Arlington, VA
- $22 - $23 an hour
- Full-time
- Background check
- Sales
- Office
- Health insurance
- Dental insurance
Quick Apply
Clinic Operations Representative - Ambulatory Center Services
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Full-time
- In person
- Microsoft Excel
- HIPAA
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Patient Services Representative I
Savista, LLC —Washington, DC
- $21 - $23 an hour
- Full-time
- Computer literacy
- HIPAA
- High school diploma or GED
Quick Apply
Guest Services Representative, The Quincy Hotel, Washington DC
The Quincy Hotel, Washington DC —Washington, DC
- $20 - $22 an hour
- Weekends as needed
- Inventory control
- Sales
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
4d
Member Service Representative - Contact Center
United States Senate Federal Credit Union —Alexandria, VA
- $47,772.01 - $71,658.01 a year
- Full-time
- Microsoft Word
- High school diploma or GED
- Bachelor's degree
- Free parking
- Health insurance
Quick Apply
6d
Clinic Operations Representative
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Full-time
- In person
- Microsoft Excel
- HIPAA
- High school diploma or GED
Guest Service/Front Desk Agent - Hotel Washington
Schulte Boutique + Lifestyle —Washington, DC
- $22.69 an hour
- Background check
- Computer literacy
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
10d
Clinic Operations Representative - Primary Care Shepherd Park
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Full-time
- In person
- Microsoft Excel
- Primary Care
- HIPAA
- Commuter assistance
- AD&D insurance
Member Services Assistant
DCCC —Washington, DC
- $55,000 a year
- Full-time
- Hybrid work
- Office
- Communication skills
- Entry level
- Paid parental leave
- AD&D insurance
Patient Services Representative
Prism Vision Group —Greenbelt, MD
- $18.00 - $31.89 an hour
- Computer literacy
- HIPAA
- English
8d
Member Services Representative
SECU —College Park, MD
- $18.56 - $27.88 an hour
- Full-time
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Cleaning & Event Staff Member
Embassy of the Kingdom of the Netherlands —Washington, DC
- From $3,618 a month
- Overtime
- Hospitality
- English
- Residential
- Health insurance
- Dental insurance
Quick Apply
Clinic Operations Representative - Primary Care TheARC
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Full-time
- In person
- Microsoft Excel
- Primary Care
- HIPAA
- Commuter assistance
- AD&D insurance
Administrative Support Specialist
Four Seasons Environmental, Inc. —Beltsville, MD
- From $39 an hour
- Full-time
- Background check
- Customer service
- Pass drug screening
Quick Apply
Clinic Operations Representative - PRN Main Campus/DC Offices Hub (Mon-Fri, Day shift)
Children's National Hospital —Silver Spring, MD
- $20.75 - $40.99 an hour
- PRN
- In person
- Microsoft Excel
- HIPAA
- High school diploma or GED
- Commuter assistance
- AD&D insurance
Customer Care Representative - WFH Washington DC
Medical Transportation Management (MTM, Inc.) —Washington, DC
- $18.40 an hour
- Full-time
- Remote
- Computer literacy
- Typing
- Entry level
- Wellness program
- Continuing education credits
Quick Apply
2d
Patient Access Representative I
La Clinica Del Pueblo Inc —Hyattsville, MD
- $22 - $25 an hour
- Full-time
- Spanish
- CPR Certification
- BLS Certification
Quick Apply

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Floating Branch Member Service Representative

Northwest Federal Credit Union -
McLean, VA

Apply Now

Job Details

Full-time
$21.42 - $36.47 an hour
13 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Parental leave
Vision insurance
Life insurance

Qualifications

Customer communication
High school diploma or GED
Productivity software
Banking regulatory compliance

Full Job Description

Overview:

The Member Service Representatives facilitate member service transactions and support services to positively impact member experience, sales and service expectations. A key component of this service to external members is to ensure each employee identifies members’ financial needs and suggests appropriate Credit Union solutions.

This position involves travel between branch locations and our Herndon, VA headquarters and requires eligibility to obtain and maintain a TS/SCI clearance with a CI polygraph.

Responsibilities:

Working knowledge of the Credit Union’s products and services
Maintain department policy and procedure documentation accordingly
Achieve assigned sales goals by proactively identifying opportunities
Adhere to all procedures stated in the Credit Union’s Member Service Representative policy and procedures
Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting member assets
Proactively identify opportunities to provide product/service solutions to members
Accurately and efficiently process member financial transactions, including deposits, withdrawals, loan payments, and check cashing
Provide exceptional member experiences
Provide operational oversight, support, and resolve escalated requests
Work in partnership with teams across the organization to deliver on projects that improve visibility into the member experience
Other duties as assigned
Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

#NWFCU1

Qualifications:

Required

High school diploma or equivalent
Minimum 2 years of experience in retail sales or customer service with cash handling experience
Ability to work Monday-Friday 7:00AM-4PM a rotational Saturday 9AM-1PM
Ability to obtain and maintain a TS/SCI clearance with a CI polygraph
Ability to work effectively in a back-office capacity on-site in our Herndon, VA headquarters and equally effectively in a branch setting
Accuracy and detail orientation
Effective oral and written communication skills
Working knowledge of NWFCU, Federal and state regulations required by the National Credit Union Association
Ability to interact effectively with all levels of the organization and/or with members
Ability to communicate with tact and diplomacy and to exercise sound judgment, logic and initiative while maintaining member confidentiality
Ability to self-direct and work with limited supervision
Effective problem-solving skills
Effective sales techniques
Ability to use standard banking and office equipment and systems; working knowledge of Microsoft Office products

Preferred

Previous experience at a financial institution

Additional Compensation:

Northwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.

Base compensation for this role ranges from $21.42 – $36.47 hourly, depending on experience and qualifications.

EEO Notice:

Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.

NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or [email protected].

Apply Now

Refine Your Search

member services representative jobs in washington, dc

Floating Branch Member Service Representative

Nonprofit Representative

Site Security Supervisor – $27.68/hr.

Leasing Professional, J Sol

Clinic Operations Representative - Ambulatory Center Services

Patient Services Representative I

Guest Services Representative, The Quincy Hotel, Washington DC

Member Service Representative - Contact Center

Clinic Operations Representative

Guest Service/Front Desk Agent - Hotel Washington

Clinic Operations Representative - Primary Care Shepherd Park

Member Services Assistant

Patient Services Representative

Member Services Representative

Cleaning & Event Staff Member

Clinic Operations Representative - Primary Care TheARC

Administrative Support Specialist

Clinic Operations Representative - PRN Main Campus/DC Offices Hub (Mon-Fri, Day shift)

Customer Care Representative - WFH Washington DC

Patient Access Representative I

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