Top 33 Network/desktop support Jobs in Washington, Dc

Service Desk Technician (6660)
MetroStar —Rosslyn, VA
- $48 - $55 an hour
- Part-time
- Mid-level
- Office
- 3 years
- Paid training
- Paid holidays
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System Administrator 2 - Tier 2 Remote Desktop Team
CACI —Annapolis Junction, MD
- $86,600 - $181,800 a year
- Full-time
- Mid-level
- Travel
- Mentoring
- Health insurance
3d
Help Desk Technician - TS/SCI
General Dynamics Information Technology —Chantilly, VA
- $26.44 - $35.78 an hour
- Mid-level
- Travel
- 1 year
- Paid holidays
- 401(k) matching
Tier 2 Remote Operations Support (Overnights)
Columbia Technology Partners —Annapolis Junction, MD
- Overnight shift
- Remote
- 11+ years
- High school diploma or GED
- Bachelor's degree
- Profit sharing
- Paid jury duty
Quick Apply
5d
DPAE Aircraft Carriers IT Analyst
CACI —Washington, DC
- $72,700 - $149,200 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
Help Desk Technician - TS/SCI W/ Polygraph
General Dynamics Information Technology —Washington, DC
- $33.52 - $45.34 an hour
- Senior level
- 4 years
- No travel
- Paid holidays
- 401(k) matching
Tier 2 Remote Operations Support (Evenings)
Columbia Technology Partners —Annapolis Junction, MD
- Full-time
- Remote
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Profit sharing
- Paid jury duty
Quick Apply
5d
Help Desk Tech - MIDS - TS/SCI w/Polygraph
General Dynamics Information Technology —Annapolis Junction, MD
- $33.52 - $45.34 an hour
- Mid-level
- Office
- 4 years
- Paid holidays
- 401(k) matching
Systems Administrator, Tier 2, Lev 3 (AE26061220)
Advantage Engineering & IT Solutions —Annapolis Junction, MD
- $97,000 - $105,000 a year
- Online Application
- 11+ years
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
10d
System Administrator, Level 3 (Night Shift)
Independent Software —Annapolis Junction, MD
- Full-time
- 11+ years
- High school diploma or GED
- Bachelor's degree
10d
System Administrator
MbSolutions Inc —Washington, DC
- Full-time
- 5 years
- Bachelor of Science
- Senior level
Quick Apply
Systems Administrator
WILLIAM C BROWN INC (WCBinc) —Springfield, VA
- Full-time
- Mid-level
- In-person
Quick Apply
System Administrator II
FLASH Technology Group —Annapolis Junction, MD
- $94,000 - $104,600 a year
- Email
- Bachelor of Science
- Mid-level
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
9d
System Administrator - Level 2
Carson Solutions —Annapolis Junction, MD
- Up to $115,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Mentoring
9d
System Administrator, Level 2 (Mid Shift)
Independent Software —Annapolis Junction, MD
- Full-time
- 11+ years
- High school diploma or GED
- Bachelor's degree
10d
Systems Administrator, Tier 2, Lev 2 (AE26061150)
Advantage Engineering & IT Solutions —Annapolis Junction, MD
- $85,000 - $92,000 a year
- Online Application
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
Quick Apply
10d
Jr. Systems Administrator
General Dynamics Information Technology —Springfield, VA
- $70,658 - $93,150 a year
- On call
- Mid-level
- SQL
- Bachelor's degree
9d
System Administrator - Level 3
Carson Solutions —Annapolis Junction, MD
- Up to $130,000 a year
- Full-time
- 11+ years
- High school diploma or GED
- Bachelor's degree
9d
System Administrator 2 (Tier 2)
Itezz, Inc. —Annapolis Junction, MD
- $110,000 - $120,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Mentoring
- Health savings account
Quick Apply
8d
System Administrator III
FLASH Technology Group —Annapolis Junction, MD
- Email
- Bachelor of Science
- Mid-level
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
9d

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Service Desk Technician (6660)

MetroStar -
Rosslyn, VA

Quick Apply

Job Details

Part-time | Full-time
$48 - $55 an hour

Benefits

Paid training
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Referral program

Qualifications

Managing technical support teams
Customer relationship building
Managing teams in a customer support role
Process optimization
Enterprise software
Operational management
IT service management
Incident management software
Employee relationship building
Team scheduling
High school diploma or GED
Team management
ServiceNow
Ticketing system technical support

Full Job Description

As Service Desk Technician, you'll provide top tier customer support to end users in a fast paced and dynamic 24x7x365 environment with the goal to make an impact across the federal government. Our Diplomatic Security Enterprise Operations Support Program Team is responsible for providing technical Service Desk support to the Department of State.

We know that you can't have great technology services without amazing people. At MetroStar, we are obsessed with our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.

If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!

What you'll do:

Prepare executive-level reports that ensure optimal performance and maintain records of service level agreements for customers.
Review daily operations and performance to ensure service levels and operational standards are met.
Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.
Monitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set.
Integrate knowledge management and training in ServiceDesk operations.
Maintain service desk documentation.
Address quality issues and improve performance.
Provide technical assistance via phone, email and additionally in person, as required.
Provide ad-hoc equipment and software tutorials.

What you'll need to succeed:

An active Secret clearance.
The ability to commute to Rosslyn, VA.
Experience with ServiceNow to manage and monitor service requests.
3+ years of Sr. Service Desk Technician experience, to include leading a team.
Experience coordinating part-time schedules.
Experience supporting foreign missions at agencies like the Department of State.
The ability to develop and maintain trusted, collaborative relationships with customers and colleagues.
The ability to streamline IT services, delivery, and operations for a 24/7/365 program.
A continual service improvement and governance driven mindset, with knowledge of process improvement and quality improvement based on ITIL and PMI best practices.
The ability to learn quickly and follow detailed technical instructions.
Excellent oral and written communication skills.
A high school diploma (minimum).

SALARY RANGE: $48.00 - $55.00 hourly

The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including:

The candidate's professional background and relevant work experience
The specific responsibilities of the role and organizational needs
Internal equity and alignment with current team compensation
This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
- Performance-based bonuses
- Company-paid training and/or certifications
- Referral bonuses

To apply for this position, please submit your resume via the form below or through our careers page: https://www.metrostar.com/jobs/

Application Deadline: Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.

Additional Compensation: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.

Benefits: All full-time employees are eligible to participate in our benefits programs:

Health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off (PTO) and holidays
Parental Leave and dependent care
Flexible work arrangements
Professional development opportunities
Employee assistance and wellness programs

Like we said, we are big fans of our people. That's why we offer a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.

What we want you to know:

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Not ready to apply now?

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Refine Your Search

network/desktop support jobs in washington, dc

Service Desk Technician (6660)

System Administrator 2 - Tier 2 Remote Desktop Team

Help Desk Technician - TS/SCI

Tier 2 Remote Operations Support (Overnights)

DPAE Aircraft Carriers IT Analyst

Help Desk Technician - TS/SCI W/ Polygraph

Tier 2 Remote Operations Support (Evenings)

Help Desk Tech - MIDS - TS/SCI w/Polygraph

Systems Administrator, Tier 2, Lev 3 (AE26061220)

System Administrator, Level 3 (Night Shift)

System Administrator

Systems Administrator

System Administrator II

System Administrator - Level 2

System Administrator, Level 2 (Mid Shift)

Systems Administrator, Tier 2, Lev 2 (AE26061150)

Jr. Systems Administrator

System Administrator - Level 3

System Administrator 2 (Tier 2)

System Administrator III

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