Top 42 Patient advocate Jobs in Washington, Dc

Patient Financial Advocate, Healthcare Financial Operations
Amazon.com Services LLC —Arlington, VA
- $57,400 - $86,100 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- AD&D insurance
- Health insurance
Community Health Navigator
Amerihealth Caritas —Washington, DC
- Full-time
- Hybrid work
- Clinic experience
- Mid-level
- Office
- Paid holidays
- Health insurance
14d
Community Health Navigator
Enlightened, Inc. —Washington, DC
- $64,300 - $87,700 a year
- Full-time
- Hybrid work
- Office
- 1 year
- Associate's degree
- Health savings account
- Paid holidays
Quick Apply
3d
Unit Support Associate/Patient Sitter - Neurosciences Unit
Children's National Hospital —Washington, DC
- $17.50 - $32.69 an hour
- Full-time
- Customer service
- Computer literacy
- BLS Certification
- Commuter assistance
- AD&D insurance
Unit Support Associate/Patient Sitter - Surgical Care Unit - Part-time
Children's National Hospital —Washington, DC
- $17.50 - $32.69 an hour
- Part-time
- Customer service
- Computer literacy
- BLS Certification
- Commuter assistance
- AD&D insurance
Patient Care Navigator I
Mary's Center —Washington, DC
- $19.36 an hour
- HIPAA
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Unit Support Associate/Patient Sitter - 7 East - Part-time
Children's National Hospital —Washington, DC
- $17.50 - $32.69 an hour
- Part-time
- Customer service
- Computer literacy
- BLS Certification
- Commuter assistance
- AD&D insurance
QI-VBC Patient Navigator
Family Medical and Counseling Service —Washington, DC
- $45,000 - $50,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- HIPAA
Quick Apply
Care Advocate - Part-Time
GreyZone —Washington, DC
- Contract
- Remote
- Google Workspace
- RN License
- Physical & Rehabilitation Medicine
- Flexible schedule
Quick Apply
Patient Advocate
Whole Woman's Health —Alexandria, VA
- $18 - $19 an hour
- Part-time
- Spanish
- Vital signs
- Surgery
- 401(k)
- 401(k) matching
Patient Navigator
HALO CENTERS LLC —Annandale, VA
- $23 - $32 an hour
- 8 hour shift
- Clean driving record
- Ability to walk for extended periods
- Writing skills
- Health savings account
- Paid holidays
Quick Apply
Integrated Care Navigator & Behavioral Health Case Manager
Community Wellness Ventures LLC —Washington, DC
- LMFT
- Nursing
- Licensed Clinical Social Worker
Patient Access Liaison Director - East/Central US
Glaukos —Washington, DC
- $173,400 - $216,800 a year
- Full-time
- Bilingual
- Background check
- Pass drug screening
Quick Apply
10d
Clinical Patient Support Representative
United Urology Group —Bethesda, MD
- $22 - $26 an hour
- Full-time
- Background check
- Vital signs
- HIPAA
- Dental insurance
- Tuition reimbursement
Quick Apply
Community Health Navigator
Kingdom Fellowship A M E Church —Calverton, MD
- $65,000 a year
- Weekends as needed
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Opportunities for advancement
Quick Apply
Patient Navigator - Fairfax, VA
HALO Diagnostics —Fairfax, VA
- $24 - $32 an hour
- 8 hour shift
- Clean driving record
- BLS Certification
- HIPAA
- Health savings account
- Paid holidays
Quick Apply
Patient Navigator Float - Fairfax, VA
HALO Diagnostics —Fairfax, VA
- $24 - $32 an hour
- 8 hour shift
- Clean driving record
- BLS Certification
- HIPAA
- Health savings account
- Paid holidays
Quick Apply
Program Manager - Patient Support Services
Kikiktagruk Inupiat Corporation —Bethesda, MD
- $110,000 - $155,000 a year
- Extended hours
- 5 years
- Bachelor's degree
- Business Administration
- AD&D insurance
- Paid holidays
Quick Apply
Patient Liaison (HME)
AdaptHealth, LLC —Fairfax, VA
- Background check
- Hospital
- HIPAA
- Paid parental leave
- Health savings account
Quick Apply
Nurse Navigator, Primary Care
George Washington Medical Faculty Associates —Washington, DC
- $89,300.99 - $117,400.00 a year
- Nursing
- RN License
- Primary Care
Quick Apply

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Patient Financial Advocate, Healthcare Financial Operations

Amazon.com Services LLC -
Arlington, VA

Apply Now

Job Details

Full-time
$57,400 - $86,100 a year

Benefits

AD&D insurance
Health insurance
Dental insurance
Flexible spending account
RSU
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Customer communication

Full Job Description

DESCRIPTION

Amazon is seeking a Patient Financial Services Specialist to join our Healthcare Financial Operations team. In this individual contributor role, you'll serve as the trusted voice for patients navigating complex billing and insurance questions, combining technical expertise with genuine empathy to deliver exceptional experiences.

You'll answer inbound patient inquiries and manage the team's work queues to ensure timely resolution. You'll also help develop performance metrics and support AI-driven improvements, including sentiment analysis for inquiry responses and self-service tools. Additionally, you'll train colleagues in effective patient interactions and queue management practices. You will play a key role in analyzing trends with patients and with the business at large and will work with cross functional teams to resolve these defects.

This role is ideal for someone who thrives in fast-paced environments, possesses exceptional communication skills, and is passionate about using technology and data to improve patient experiences. You'll influence team practices, drive operational excellence through efficient inquiry management, and contribute to AI initiatives—all while making a meaningful difference in patients' lives.

Key job responsibilities
In this strategic role, you'll answer inbound patient inquiries and actively manage the team's work queues to ensure timely resolution of patient billing and insurance questions. You'll handle complex escalations with empathy, working toward a 1-touch or no-touch resolution model that maximizes satisfaction while maintaining efficiency.

You'll develop new KPIs to measure team effectiveness, queue management efficiency, and patient satisfaction, using analytics to identify improvements. Your work will directly impact first contact resolution rates, response times, satisfaction scores, and operational efficiency.

You'll contribute to AI-driven initiatives, including sentiment analysis tools and self-service capabilities for zero-touch resolution. Working collaboratively, you'll develop training programs focused on empathetic patient interactions and effective inquiry management. You will work with cross functional teams to inform them of defects and trends so they can create root cause solutions upstream. You'll mentor colleagues on best practices for sensitive billing conversations, collect and analyze patient feedback, generate reports on key metrics for leadership, and develop strategic recommendations to support automation initiatives and process standardization.

BASIC QUALIFICATIONS

Bachelor's degree or equivalent
3+ years of professional experience
5+ years of healthcare customer service experience

PREFERRED QUALIFICATIONS

3+ years of creating process improvements with automation and analysis experience
3+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience
5+ years of healthcare revenue cycle experience in a hospital or physician setting

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, ARLINGTON - 57,400.00 - 86,100.00 USD annually
USA, VA, Arlington - 57,400.00 - 86,100.00 USD annually

Apply Now

Refine Your Search

patient advocate jobs in washington, dc

Patient Financial Advocate, Healthcare Financial Operations

Community Health Navigator

Community Health Navigator

Unit Support Associate/Patient Sitter - Neurosciences Unit

Unit Support Associate/Patient Sitter - Surgical Care Unit - Part-time

Patient Care Navigator I

Unit Support Associate/Patient Sitter - 7 East - Part-time

QI-VBC Patient Navigator

Care Advocate - Part-Time

Patient Advocate

Patient Navigator

Integrated Care Navigator & Behavioral Health Case Manager

Patient Access Liaison Director - East/Central US

Clinical Patient Support Representative

Community Health Navigator

Patient Navigator - Fairfax, VA

Patient Navigator Float - Fairfax, VA

Program Manager - Patient Support Services

Patient Liaison (HME)

Nurse Navigator, Primary Care

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