Top 3227 Quality service representative Jobs in Washington, Dc

Sr. Records Management Program Manager
Abaco Strategy LLC —Fort Meade, MD
- $135,000 - $140,000 a year
- Full-time
- Office
- US work authorization
- Military encouraged
- Health savings account
- Health insurance
Quick Apply
14d
C-UAS Operations Analyst
CACI —Alexandria, VA
- $78,700 - $165,200 a year
- Full-time
- Bachelor of Science
- High school diploma or GED
- Analysis skills
- Health insurance
Program Support Specialist - Mid
Cherokee Federal —Washington, DC
- $82,000 - $89,000 a year
- Full-time
- 5 years
- Research
- Office
- AD&D insurance
- Disability insurance
Architectural Quality Assurance Representative
ATI, Inc. —Fort Myer, VA
- $120,000 - $140,000 a year
- Full-time
- Background check
- OSHA
- Construction site
- Paid holidays
- Disability insurance
Quick Apply
Insurance Loss Control Field Representative
Alexander & Schmidt —Washington, DC
- From $35 an hour
- Writing skills
- Mid-level
- Residential
Quick Apply
Guest Service Representative
Marriott International, Inc —Washington, DC
- $26.06 - $30.95 an hour
- Full-time
- Entry level
- Resort
8d
Quality Manager - Washington, D.C.
Walden Security —Washington, DC
- $85,000 - $95,000 a year
- CPR Certification
- Microsoft Excel
- Microsoft Outlook
Customer Service Representative (Omnicare)
CVS Health —Washington, DC
- $17.00 - $34.15 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
- Dental insurance
9h
Patient Access Representative
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
- Commuter assistance
- AD&D insurance
Entry Level Background Investigator
CACI —Washington, DC
- $26.07 an hour
- Part-time
- Ability to walk for extended periods
- Writing skills
- English
- Health insurance
Technical Support Representative
CVS Health —Washington, DC
- $17.00 - $34.15 an hour
- Full-time
- High school diploma or GED
- Fair chance
- Entry level
- Health insurance
- Dental insurance
1d
Customer Service Representative
EagleBank —Washington, DC
- $23.24 - $33.01 an hour
- Full-time
- Office
- High school diploma or GED
- Communication skills
- Health savings account
- 401(k) 4% Match
Mail Courier
Chickasaw Nation Industries —Washington, DC
- Full-time
- Ability to walk for extended periods
- Basic math
- Office
- AD&D insurance
- Disability insurance
Pre-Registration Specialist, Per Diem
Samaritan —Washington, DC
- $21.10 - $26.26 an hour
- Part-time
- Remote
- Mid-level
- High school diploma or GED
- Mentoring
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Records Management / FOIA & FACA Specialist (Quality Control Point of Contact)
Crowned Grace, Inc —Washington, DC
- $33.65 - $40.86 an hour
- Full-time
- Hybrid work
- 5 years
- Bachelor's degree
- Senior level
Quick Apply
Member Service Representative - Contact Center
United States Senate Federal Credit Union —Alexandria, VA
- $47,772.01 - $71,658.01 a year
- Full-time
- Microsoft Word
- High school diploma or GED
- Bachelor's degree
- Free parking
- Health insurance
Quick Apply
6d
CUSTOMER SERVICE REPRESENTATIVE
Wyth.me —Arlington, VA
- Email
- Remote
- English
- Bachelor's degree
- 1 year
Assistant Conservator
Smithsonian Institution —Washington, DC
- $85,447 - $111,087 a year
- Online Application
- Background check
- Pass drug screening
- Doctor of Philosophy
- Health insurance
- Flexible spending account
1d
Customer Service Representative
CryptoGex —Washington, DC
- $18.50 - $28.50 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Paid holidays
- Dental insurance
Quick Apply
10d
Intake Representative Lead
Comagine Health —Washington, DC
- $49,000 - $55,000 a year
- Remote
- HIPAA
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
Quick Apply

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Sr. Records Management Program Manager

Abaco Strategy LLC
Fort Meade, MD

Quick Apply

Job Details

Full-time
$135,000 - $140,000 a year
14 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Records disposition policies
Top Secret Clearance
Team leadership
Project change management
IT quality control
Process improvement
Managing IT teams
DoD experience
Compliance with security regulations
Quality assurance experience within IT
Change management
Schedule management
Quality control management
SharePoint
Managing projects
Project contract management
Project risk management
Project stakeholder communication

Full Job Description

Abaco Strategy, LLC (Abaco) is an 8(a) Certified, HUBZone, Woman Owned, Small Business located in Leesburg, VA. Abaco provides Information Technology and Consulting Services to Commercial customers and the Federal Government. We deliver technology-enabled, results-oriented solutions. We build long-term business relationships by ensuring the availability of highly skilled and certified resources providing a broad range of capabilities that meet the unique needs of all customers. We leverage industry best practices and business innovations to provide measurable results. We are seeking a talented admin to join our team.

Position Summary:

Abaco Strategy seeks a Senior IT Project Manager to serve as the on-site Program Manager for a DISA records management and automatic declassification support contract. This individual is the single point of accountability for contract performance across two task areas — declassification review support at the NARA Interagency Referral Center and records/information management (RIM) modernization at DISA Fort Meade — ensuring all deliverables meet quality, schedule, and security requirements with little to no government intervention.

Key Responsibilities:

Serve as the primary interface with the DISA Contracting Officer's Representative (COR) and Agency Records Officer, managing all communications, escalations, and status reporting.
Direct a cross-site team of up to 8 cleared personnel (6 at Ft. Meade, 2 at NARA), overseeing staffing, resource allocation, and continuity of coverage during absences.
Develop and execute an Event Chain Method (ECM) Project Management Plan with supporting sections for Communications, Change Management, Risk Assessment, Training, and Business Process Improvement
Manage the transition-in plan
Establish and enforce a quality control program to meet acceptable quality levels — including the minimum 20,000 records reviewed annually at 95% accuracy with zero security infractions for the declassification task
Oversee timely delivery of all contract deliverables (monthly status reports, referral reports, DDSS updates, records disposition schedules, SOPs, RM manual, NDA status reports).
Ensure program compliance with federal records mandates
Manage risk, change, and communications; conduct program assessments; and brief senior DISA leadership
Ensure all personnel maintain required clearances, SCI eligibility, and executed Non-Disclosure Agreements throughout the period of performance.

Required Qualifications

Clearance: Active Top Secret clearance with SCI eligibility (favorably adjudicated Tier 5); U.S. citizen.
Demonstrated experience as a Program/Project Manager on federal professional services or IT/records contracts, ideally within DoD or the intelligence community.
Experience managing multi-site, cleared teams and delivering to a Performance Work Statement under a Quality Assurance Surveillance Plan (QASP).
Working knowledge of federal records and information management (RIM) programs, NARA regulations, and records disposition/declassification processes.
Strong project management discipline in scope, schedule, risk, change, and communications management (PMP certification preferred).
Excellent written and verbal communication skills, including experience briefing senior government leadership.

Preferred Qualifications

Prior experience supporting DISA, NARA, or a declassification/records management program.
Familiarity with systems such as DDSS, NARA ERA/ARCIS, and SharePoint Online records repositories.
Experience with the Event Chain Method (ECM) or comparable project management methodologies.
Knowledge of EO 13526, restricted data (RD/FRD) handling, and NARA Interagency Referral Center (IRC) operations.

Abaco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Hiring decisions are based on merit, qualifications, and skills. We are a military-friendly organization, and veterans are encouraged to apply. Federal law requires all employers to verify the identity and eligibility of all persons hired to work in the United States.

Pay: $135,000.00 - $140,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Application Question(s):

How many years of experience do you have managing federal government IT, records management, or professional services contracts as a Program Manager or Project Manager?
Have you supported a Department of Defense (DoD), Intelligence Community (IC), DISA, or similar national security program?
What is your level of experience with federal records management, records disposition schedules, NARA requirements, or declassification review programs?

Security clearance:

Top Secret (Required)

Work Location: In person

Quick Apply

Refine Your Search

quality service representative jobs in washington, dc

Sr. Records Management Program Manager

C-UAS Operations Analyst

Program Support Specialist - Mid

Architectural Quality Assurance Representative

Insurance Loss Control Field Representative

Guest Service Representative

Quality Manager - Washington, D.C.

Customer Service Representative (Omnicare)

Patient Access Representative

Entry Level Background Investigator

Technical Support Representative

Customer Service Representative

Mail Courier

Pre-Registration Specialist, Per Diem

Records Management / FOIA & FACA Specialist (Quality Control Point of Contact)

Member Service Representative - Contact Center

CUSTOMER SERVICE REPRESENTATIVE

Assistant Conservator

Customer Service Representative

Intake Representative Lead

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