Compensation Amount:
Job Summary:
The Relief Manager takes the lead of the operation in absence of the General Manager to cultivate a team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level. The Relief Manager is responsible for all aspects of unit operations and floor management, including food, beverage, equipment, and property to facilitate the fulfillment of financial goals and company initiatives.
Job Description:
ESSENTIAL FUNCTIONS
- Assume full responsibility for the unit in absence of the General Manager.
- Respond to customer service interactions in a professional and timely manner and troubleshoot any problems- achieving positive resolutions.
- Schedule staffing levels and management coverage appropriately to meet the needs of the business and maximize the customer experience.
- Maintain and ensure safe facility environment. Ensure compliance with all applicable occupational, health, and safety regulations and laws.
- Maintain accounting records, daily reporting requirement, and cash control.
- Promote good employee morale. Leads and influences staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
- Maintain awareness of safety issues, and report them immediately to your manager.
SKILL AND KNOWLEDGE REQUIREMENTS INCLUDE
- High School Diploma/G.E.D. equivalent required; Associate’s degree in business management or related field preferred.
- Computer proficiency with the ability to utilize MS Word, Excel, and Outlook required.
- Strong customer service abilities; actively looks for ways to assist customers and coworkers.
- Ability to interact and communicate well with the client.
- Ability to problem solve.
PHYSICAL AND MENTAL REQUIREMENTS
- Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment.
- Lifting, carrying, and pushing up to 25 lbs. regularly, 30-35 lbs. frequently, and up to 50 lbs. occasionally.
- Ability to stand for the entire work day.
- Climbing steps regularly.
- Withstanding temperature extremes in freezer, refrigerator walk-in and grill areas.
- Reading and writing work-related documents in English.
- Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.
- Constantly communicates and receives verbal communication with other employees in fast-paced kitchen.
- Physical presence at the job site is essential to perform job duties.
EQUIPMENT USED
- Knowledge of Commercial Kitchen Machinery, Appliances, Tools, Cash Registers/POS systems, and Utensils.
- Typical office equipment (computers, phone system, fax, copiers, scanners, among others).
Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.
Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.
