Top 109 Remote customer service Jobs in Washington, Dc

Customer Service Representative - Accredo - Remote
The Cigna Group —Washington, DC
- $17.75 - $19.00 an hour
- Online Application
- Remote
- HIPAA
- No experience needed
- High school diploma or GED
- Paid training
- Health savings account
4h
Customer Support Specialist
InfoTrack US —Washington, DC
- $40,160 - $60,000 a year
- Full-time
- Remote
- Fair chance
- Communication skills
- Entry level
- AD&D insurance
- Paid holidays
Quick Apply
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Client Success Representative (Remote)
Demand.com —Washington, DC
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Customer Service Associate
Eco Global —Washington, DC
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- Ability to sit for extended periods
Quick Apply
10d
Healthcare Customer Service Team Lead (Remote)
Patient Accounting Service Center, LLC —Washington, DC
- $20 - $21 an hour
- Full-time
- Remote
- Bilingual
- HIPAA
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Patient Service Representative
Inova Health System —Fairfax, VA
- Full-time
- Remote
- Microsoft Excel
- Pediatrics
- Experience equivalent to degree accepted
- Wellness program
- Paid parental leave
CUSTOMER SERVICE REPRESENTATIVE
Wyth.me —Arlington, VA
- Email
- Remote
- English
- Bachelor's degree
- 1 year
Customer Solutions Specialist (Second Shift)
AWeber —Washington, DC
- Weekends as needed
- Remote
- Mid-level
- Paid holidays
- Disability insurance
Patient Contact Center Representative (Remote)
Mosaic Pharmacy —Sterling, VA
- $18 - $20 an hour
- Full-time
- Remote
- Background check
- Spanish
- Microsoft Outlook
- Health savings account
- AD&D insurance
Quick Apply
Member Service Representative I
STATE DEPARTMENT FEDERAL CREDIT UNION —Alexandria, VA
- $20 - $25 an hour
- Full-time
- Remote
- Windows
- High school diploma or GED
- Analysis skills
- Paid holidays
- Health insurance
Customer Support Specialist, Time Off Support
Rippling —Washington, DC
- $22.19 - $23.49 an hour
- Full-time
- Remote
- English
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
5d
Customer Support Manager
Kalibri Labs —Washington, DC
- $95,000 - $110,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply
Remote Customer Service Representative/Dispatcher
Service Specialties, Inc. —Chantilly, VA
- Call employer
- Remote
- Residential
- Typing
- 1 year
- Paid holidays
- Disability insurance
Quick Apply
Senior Customer Success Consultant
Granicus —Washington, DC
- $70,000 - $85,000 a year
- Full-time
- Remote
- Research
- Organizational skills
- Senior level
- Paid parental leave
- Health savings account
Customer Success Consultant
Granicus —Washington, DC
- $60,600 - $73,000 a year
- Full-time
- Remote
- 3 years
- Analysis skills
- Continuous improvement
- Paid parental leave
- Health savings account
Onboarding Specialist
Uscreen —Washington, DC
- Full-time
- Remote
- Mid-level
- 3 years
- Communication skills
- Parental leave
Quick Apply
5d
Customer Support Specialist, Pay Run Management
Rippling —Washington, DC
- $22.19 - $23.49 an hour
- Full-time
- Remote
- Mid-level
- Office
- Bachelor's degree
Customer Success Manager
Medisolv Inc —Clarksville, MD
- Full-time
- Remote
- Background check
- US work authorization
- Senior level
Quick Apply
7d
Sales Call Center Representative
Oak Street Health —Washington, DC
- $15.00 - $32.31 an hour
- Full-time
- Remote
- Computer literacy
- High school diploma or GED
- US work authorization
- Health insurance
- Dental insurance
12d

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Customer Service Representative - Accredo - Remote

The Cigna Group -
Washington, DC

Apply Now

Job Details

Full-time
$17.75 - $19.00 an hour
4 hours ago

Benefits

Paid training
Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Smoking cessation program
Vision insurance
401(k) matching
Benefits from day one
Life insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Are you passionate about helping others and ready to thrive in a fast-paced, structured virtual environment? Join our team in the Accredo Specialty Pharmacy Advanced Therapies Department, where we support patients with complex and critical health conditions. As a Customer Service Call Center Representative, you’ll play a vital role in assisting patients with their specialty pharmacy needs — ensuring access to life-impacting therapies while providing support with professionalism and empathy.

This is not a typical customer service role — our work directly impacts patients’ health and quality of life. We are seeking individuals who are compassionate, detail-oriented, and committed to making a difference.

Location: Remote Opportunity – Must live in GA, IN, PA, TN, ID, WA.

Key Responsibilities

Answer outbound and inbound calls in a high-volume call center with professionalism, accuracy, and empathy.
Follow structured workflows and adhere to scheduled call-taking expectations throughout your shift.
De-escalate patient concerns by providing empathetic solutions within established procedures.
Accurately document all interactions in real time while maintaining patient confidentiality and HIPAA compliance.
Attend and actively participate in a paid virtual training program.
Meet monthly performance goals and engage in continuous learning and feedback.

Role Expectations

Remain focused and engaged while handling back-to-back calls for the duration of your shift.
Understand the sensitive and serious nature of specialty pharmacy work — this is not a casual customer service position.
Bring empathy, accuracy, and responsibility to every interaction.
Maintain a distraction-free home workspace.
Ensure wired internet connectivity by plugging an Ethernet cord directly from your modem into the company-provided computer (Wi-Fi, mobile, or hotspot connections are not acceptable).

Qualifications

High School Diploma or equivalent required.
No experience required, but previous experience in a healthcare customer service call center strongly preferred.
Ability to excel in a high-volume, structured environment.
Strong problem-solving and real-time decision-making skills.
Excellent communication skills, both written and verbal.
Proficiency with Microsoft Office and the ability to navigate multiple systems at once.
Commitment to attending 100% of training and consistent attendance during the first 90 days.

What You’ll Love About Working Here

Fun, friendly, and supportive culture — bring your whole self to work every day.
Medical, Dental & Vision benefits starting Day 1.
18 days of Paid Time Off plus 8 Paid Holidays.
Employer contributions for HRA and HSA accounts.
401(k) with company match.
Tuition assistance and career development opportunities.

Join Our Team

Start a meaningful career with Accredo Specialty Pharmacy in the Advanced Therapies Department, where every call makes a difference. We provide robust training, ongoing development, and a supportive virtual team environment where excellence is the standard. If you’re ready to use your skills to improve patients’ lives every day, we invite you to apply today.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Apply Now

Refine Your Search

remote customer service jobs in washington, dc

Customer Service Representative - Accredo - Remote

Customer Support Specialist

Customer Service Call Center Agent

Client Success Representative (Remote)

Customer Service Associate

Healthcare Customer Service Team Lead (Remote)

Patient Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Customer Solutions Specialist (Second Shift)

Patient Contact Center Representative (Remote)

Member Service Representative I

Customer Support Specialist, Time Off Support

Customer Support Manager

Remote Customer Service Representative/Dispatcher

Senior Customer Success Consultant

Customer Success Consultant

Onboarding Specialist

Customer Support Specialist, Pay Run Management

Customer Success Manager

Sales Call Center Representative

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This is not a typical customer service role — our work directly impacts patients’ health and quality of life. We are seeking individuals who are compassionate, detail-oriented, and committed to making a difference.

Key Responsibilities

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What You’ll Love About Working Here

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