Top 46 Remote technical support Jobs in Washington, Dc

Customer Support Technician, Helpdesk - Offboardings & Access
Pixel Machinery —Washington, DC
- $60,000 - $72,000 a year
- Full-time
- Remote
- Google Workspace
- Windows
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
10d
Customer Support Specialist
InfoTrack US —Washington, DC
- $40,160 - $60,000 a year
- Full-time
- Remote
- Fair chance
- Communication skills
- Entry level
- AD&D insurance
- Paid holidays
Quick Apply
Support - Product Support Specialist
Aline —Washington, DC
- $50,000 a year
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- SQL
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Technical Support Specialist, Platform
Rippling —Washington, DC
- $20 - $23 an hour
- Full-time
- Remote
- Computer Science
- English
- Mid-level
Help Desk Specialist
Evolver Inc —Reston, VA
- Full-time
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
3d
Service Desk Analyst
Highrise Consulting Inc —Bethesda, MD
- $24 - $28 an hour
- Full-time
- Remote
- Research
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Software Support Specialist - Level 1 (Remote)
FEI Systems —Columbia, MD
- Full-time
- Remote
- English
- Research
- Mid-level
Quick Apply
12d
Production Support Specialist - Tier 1 (Remote)
FEI Systems —Columbia, MD
- Full-time
- Remote
- English
- Mid-level
- High school diploma or GED
Quick Apply
10d
Tier 2 Remote Operations Support (Overnights)
Columbia Technology Partners —Annapolis Junction, MD
- Overnight shift
- Remote
- 11+ years
- High school diploma or GED
- Bachelor's degree
- Profit sharing
- Paid jury duty
Quick Apply
6d
Customer Support Analyst (5312)
SMX —Arlington, VA
- $71,000 - $100,000 a year
- Remote
- Mid-level
- SQL
- Continuous improvement
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Field Technical Support Manager
Luxer One —Washington, DC
- $70,000 - $80,000 a year
- Remote
- Writing skills
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
13d
Customer Support Analyst (5312)
cBEYONData + SMX —Arlington, VA
- $71,000 - $100,000 a year
- Remote
- Mid-level
- SQL
- US work authorization
Quick Apply
Tier 2 Remote Operations Support (Evenings)
Columbia Technology Partners —Annapolis Junction, MD
- Full-time
- Remote
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Profit sharing
- Paid jury duty
Quick Apply
6d
HelpDesk Specialist
Business Management Associates, Inc. —Bowie, MD
- Part-time
- Remote
- 11+ years
- Windows
- Master's degree
Quick Apply
Network Support Technician
Sherpa 6 —Springfield, VA
- $90,000 - $130,000 a year
- Remote
- Background check
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Customer Support Specialist - Billing
Rippling —Washington, DC
- $22.19 - $23.49 an hour
- Full-time
- Remote
- English
- Office
- Bachelor's degree
Service Desk Analyst Journeyman (Must be a U.S. Citizen) - USDA
PBG —Washington, DC
- Remote
- Computer Science
- Mid-level
- SQL
- AD&D insurance
- Paid holidays
Technical Consultant III
E Logic —Rockville, MD
- Full-time
- Remote
- Bachelor of Science
- Mid-level
- Experience equivalent to degree accepted
Quick Apply
Customer Success Engineer
Cloudbolt Software Inc —Rockville, MD
- $100,000 - $120,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- DevOps
- Paid parental leave
- Health insurance
Quick Apply
Cloud Service Desk Representative
Spry Methods —Washington, DC
- $130,000 - $150,000 a year
- Remote
- 6 years
- Bachelor's degree
- Telemetry

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Customer Support Technician, Helpdesk - Offboardings & Access

Pixel Machinery -
Washington, DC

Quick Apply

Job Details

Full-time
$60,000 - $72,000 a year
10 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance
401(k) matching

Qualifications

Cloud identity and access management (IAM)
Customer communication
Windows
Communication platforms
Customer support ticket management
Collaborative technology platforms
macOS
Productivity software
Access control management
Ticketing system technical support
Identity & access management

Full Job Description

Who we are

Pixel Machinery is a Boston-based technology consultancy that helps organizations build efficient, flexible, and scalable IT ecosystems. We believe IT should be intelligently automated to enhance security, productivity, and cost-effectiveness—without compromising control or oversight. Achieving this requires deep technical expertise, strategic planning, and precise execution. With experience spanning software development, systems administration, and business operations, we design solutions that empower our clients to operate with confidence and agility.

Summary

As a Customer Support Technician on our Help Desk team, you will own the technical offboarding and access-deprovisioning lifecycle across our client organizations—nonprofits, tech startups, and small/medium businesses. When someone leaves a company, you are the person who makes sure their access is removed quickly, completely, and accurately. Technical offboardings are time-sensitive, security-critical work, and owning them end to end is the core of this role.

Alongside that ownership, you'll provide tier-1 help desk support—onboardings, access and license requests, and general IT troubleshooting—and help keep our support queues moving at pace. This is a high-volume, fast-moving role built for someone who thrives on operational speed and gets satisfaction from a clean, well-run queue.

Who you are You move fast and stay accurate

- you're comfortable working through high ticket volume (think 30 tickets a day, not 5) without losing precision.
You have razor-sharp attention to detail, especially where access, security, and data are concerned. You understand that a single missed de-provisioning step is a real risk, not a rounding error.
You're process-oriented and dependable: you follow checklists and protocols carefully, and you document your work so the next person can trust it.
You can prioritize under pressure and keep a cool head when the queue fills up and new tickets keep landing.
You're empathetic, patient, and communicate clearly and gracefully across multiple channels.
You're early in your IT/support career, technically curious, and eager to grow.

What you'll own (primary responsibilities)

Own the offboarding and termination process end to end: de-provision user accounts and revoke access across IAM platforms (Okta, JumpCloud, and similar) and SaaS tools, reclaim licenses, and confirm that access removal is complete and timely.
Treat every offboarding as a security and compliance event: meet client SLAs for de-provisioning, keep accurate and auditable records, and ensure nothing is left active behind a departing user.
Live coordination with client contacts during high-touch or sensitive offboardings: communicate in real time with client HR and security as needed in preparation for and throughout the offboarding process.
Be the point person for the offboarding queue: monitor it, triage it, and keep it clear—this queue should never be an afterthought.
Coordinate handoffs with other teams (for example, hardware return logistics) without owning the hardware/fulfillment queues yourself.
Improve the playbook: refine and document offboarding workflows, checklists, and best practices as you go.

Supporting helpdesk work (secondary responsibilities)

Process IT onboardings and provision new-user accounts and access.
Handle systems access and SaaS license requests.
Provide light tier-1 software/hardware troubleshooting.
Monitor and triage general support queues during core work hours while meeting client SLAs.
Build and maintain good professional rapport with end users.
Diligently uphold client and internal protocols for IT security and access management.
Collaborate with other internal teams on escalated issues and cross-functional projects.

Pixel Machinery is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by federal, state, or local laws.

The base salary range for this position is $60,000-72,000 per year.

Requirements

Based in Pacific Time Zone
1-2 years in a help desk, IT support, or fast-paced operations role, or strong aptitude and a clear eagerness to grow into one.
Comfort working at high volume and pace, with strong prioritization and time-management skills.
A detail-driven, process-oriented mindset, particularly around access and security.
Excellent written and verbal communication.
Familiarity with the following, or the ability to ramp quickly:
- Jira Service Management (or a similar help desk ticketing system)
- Slack, Teams, or equivalent
- Google Workspace & Microsoft 365
- Mac & Windows OS
- Okta, JumpCloud, or other IAM/identity solutions
- MDM and RMM tools (a plus)
Commitment to continuous learning, with the ability to quickly absorb and retain new information and apply it to decision-making.

Benefits

Health, Dental, Vision Insurance
401k with company matching
Generous Paid Time Off
Work From Home
Training & Development

Quick Apply

Refine Your Search

remote technical support jobs in washington, dc

Customer Support Technician, Helpdesk - Offboardings & Access

Customer Support Specialist

Support - Product Support Specialist

Technical Support Specialist, Platform

Help Desk Specialist

Service Desk Analyst

Software Support Specialist - Level 1 (Remote)

Production Support Specialist - Tier 1 (Remote)

Tier 2 Remote Operations Support (Overnights)

Customer Support Analyst (5312)

Field Technical Support Manager

Customer Support Analyst (5312)

Tier 2 Remote Operations Support (Evenings)

HelpDesk Specialist

Network Support Technician

Customer Support Specialist - Billing

Service Desk Analyst Journeyman (Must be a U.S. Citizen) - USDA

Technical Consultant III

Customer Success Engineer

Cloud Service Desk Representative

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