Top 1322 Senior operations representative Jobs in Washington, Dc

Program Manager
Analytic Acquisitions —Alexandria, VA
- $100,000 - $120,000 a year
- Full-time
- Background check
- Spanish
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
7d
Area Installation Recruiting Specialist
Service Pros Installation Group —Waldorf, MD
- $62,000 - $66,000 a year
- Full-time
- Word processing
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
8d
Principal Automation Systems Engineer, NA
Vantage Data Centers Management Company LLC —Sterling, VA
- $155,000 - $165,000 a year
- Full-time
- Hybrid work
- Ability to climb stairs
- Quality control
- Travel
- AD&D insurance
- Disability insurance
Quick Apply
IT Project Lead, SME
Agile Defense —Washington, DC
- $210,000 - $250,000 a year
- Office
- Mentoring
- Recruiting
- Paid holidays
- Disability insurance
Quick Apply
Senior Scheduler (Heavy Civil Construction)
Skanska USA —Washington, DC
- $145,130 - $188,830 a year
- Full-time
- Background check
- Construction site
- Bachelor of Science
- Dental insurance
- 401(k)
International Business Development & Defense Cooperation Manager
Saronic Technologies —Arlington, VA
- Full-time
- Mid-level
- Office
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
Sr. Project Manager
HSU Builders —Gaithersburg, MD
- $90,000 - $135,000 a year
- Full-time
- CPR Certification
- 7 years
- Construction site
- Health savings account
- Health insurance
Quick Apply
7d
GEOINT Deployment Requirements Manager
MANTECH —Springfield, VA
- Full-time
- 11+ years
- Office
- Presentation skills
14d
Senior Project Manager
Consigli Construction —Washington, DC
- $191,000 - $211,000 a year
- Full-time
- Construction site
- Customer service
- Engineering
Quick Apply
AI/ML Decision Intelligence Lead
Peraton —Herndon, VA
- $146,000 - $234,000 a year
- Bachelor of Science
- System design
- 11+ years
- Health savings account
- Paid holidays
Diesel Mechanic
JLT TRUCKING, INC —Upper Marlboro, MD
- $30 - $40 an hour
- Full-time
- 18 years or older
- Clean driving record
- 5 years
- Health savings account
- Health insurance
Quick Apply
Director of Technology and Innovation
AMERICAS ESSENTIAL HOSPITALS —Washington, DC
- $160,000 - $195,000 a year
- Full-time
- Bachelor of Science
- Office
- Master's degree
- Profit sharing
- Paid parental leave
7d
Program Security Representative
MANTECH —Washington, DC
- Full-time
- Management
- Pass drug screening
- 11+ years
14d
Rigging Operations Manager
MEI Rigging & Crating LLC —Chantilly, VA
- Full-time
- Clean driving record
- High school diploma or GED
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
4d
Enterprise Quality Manager
Marathon TS —Lorton, VA
- $115,000 - $135,000 a year
- Full-time
- Background check
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
1d
Master Education Leader (Bilingual Preferred)
Easter Seals Serving DCIMDIVA —Gaithersburg, MD
- $60,000 a year
- Full-time
- Spanish
- Writing skills
- Teaching Certification
Lead Software Engineer, Data & DevSecOps
Leidos —Arlington, VA
- $131,300 - $237,350 a year
- Full-time
- Java
- SQL
- Bachelor's degree
FSR Analyst
DCI Solutions —Washington, DC
- $100,000 - $140,000 a year
- Full-time
- Classroom
- 5 years
- Java
- Health savings account
- Relocation assistance
Quick Apply
7d
Senior Specialist, Systems Engineering - Joint Exercise Planner
L3Harris Technologies —Springfield, VA
- $106,500 - $197,500 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Travel
- Paid holidays
- Disability insurance
12d
Senior Systems Engineer
MANTECH —Washington, DC
- Full-time
- Computer science
- Azure
- Computer Science
1d

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Program Manager

Analytic Acquisitions -
Alexandria, VA

Quick Apply

Job Details

Full-time | Contract
$100,000 - $120,000 a year
7 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Optimizing workflow processes
Project reporting
Spanish
Supplemental Nutrition Assistance Program (SNAP)
Customer communication
Confidential information handling
Managing teams in a customer support role
Team leadership
Performance management strategy
Staff scheduling
Social service program staff supervision
Team scheduling
Contract performance monitoring
Metrics Reporting
Frontline customer support management
Quality reports
Managing clients in a customer support role
Quality control data reporting
Team development
Records management
Bachelor's degree
Quality risk management
Case management
Problem-solving
Quality control problem-solving
Management reporting
Project contract management
Business operations
Call center management
Staffing management

Full Job Description

Job Description:

Analytic Acquisitions is seeking an experienced Project Manager to lead the operation of a federal Retailer Service Center supporting the U.S. Department of Agriculture’s Food and Nutrition Service and the Supplemental Nutrition Assistance Program (SNAP)

The Project Manager will be responsible for the overall performance, staffing, quality, scheduling, and daily operation of a service center supporting SNAP-authorized retailers and businesses applying to participate in SNAP. The operation includes customer service, call center support, retailer application processing, document intake, scanning, mailroom activities, reporting, training, and special projects.

Candidates must possess substantial knowledge of SNAP requirements, policies, and procedures and specify 5 plus years of experience on your resume.

This individual will serve as Analytic Acquisitions’ primary operational representative to the Government and will have the authority to act on the company’s behalf regarding the daily performance of the contract.

We are a government contractor. "This job is a civilian position and does not require military service (including commission and enlistment)."

Program Manager

Required Qualifications:

Bachelor’s degree or higher, or at least five years of senior management experience demonstrating the ability to resolve client issues and conduct management and technical reviews.
At least five years of demonstrated knowledge and experience with SNAP requirements, policies, and procedures.
Experience managing a customer service center, call center, administrative processing center, benefits program, eligibility program, or comparable high-volume operation.
Demonstrated experience managing multidisciplinary teams and operational leads.
Experience supervising staffing, scheduling, workload allocation, performance management, and employee coverage.
Experience managing federal contracts, Government programs, or other highly regulated service-delivery environments.
Experience preparing and reviewing operational reports, performance metrics, service-level data, and corrective action plans.
Strong understanding of quality assurance, quality control, risk management, and continuous process improvement.
Strong written and verbal communication skills.
Strong analytical, organizational, leadership, and problem-solving abilities.
Ability to communicate effectively with federal customers, senior management, employees, and external stakeholders.
Ability to manage confidential personal and business information.
Ability to remain available during the core hours of 9:00 a.m. through 3:00 p.m. Eastern Time, Monday through Friday, excluding federal holidays and Government closures.
Ability to successfully complete required federal identity-verification and background-investigation processes.
Legally authorized to work in the United States.

Primary Responsibilities:

Direct the day-to-day operation of the SNAP Retailer Service Center.
Serve as the principal point of contact between Analytic Acquisitions and Government program and contract representatives.
Maintain responsibility for contract performance, staffing, schedules, quality, customer service, and operational continuity.
Lead and coordinate customer service, application intake, scanning, document processing, printing, mailroom, and reporting functions.
Supervise operational leads and assigned project personnel.
Establish clear work assignments, performance expectations, and lines of responsibility across the project team.
Ensure adequate staffing to address daily workload requirements, employee absences, vacancies, and peak-volume periods.
Monitor the processing of retailer applications and supporting documentation for accuracy, completeness, and timeliness.
Oversee call center performance, escalations, queue management, multilingual support, and required service-hour coverage.
Ensure accurate receipt, preparation, scanning, indexing, uploading, storage, and destruction of sensitive retailer documents.
Oversee printing, mailing, inventory, postage, and fulfillment activities.
Review operational reports, performance metrics, backlog information, quality findings, and corrective action plans.
Ensure monthly reports and other contract deliverables are accurate, complete, and submitted on schedule.
Implement quality control procedures and corrective actions when performance issues or recurring deficiencies are identified.
Coordinate employee onboarding, training, refresher training, and workforce-development activities.
Maintain compliance with SNAP policies, confidentiality requirements, information security procedures, and contract requirements.
Support Government reviews, meetings, transition activities, special projects, and process-improvement initiatives.
Develop and maintain business continuity and disaster recovery procedures.
Identify operational risks and implement appropriate mitigation and escalation procedures.
Recommend opportunities to improve service quality, efficiency, automation, reporting, and customer experience.
Ensure contractor personnel do not perform inherently governmental functions or represent themselves as federal employees.

Key Performance Expectations:

The selected Project Manager will be expected to:

Maintain an appropriately staffed and trained workforce throughout the contract period.
Ensure retailer applications and associated materials are processed accurately and within required timeframes.
Maintain effective call center coverage and escalation management.
Ensure reports and deliverables are accurate and submitted on time.
Maintain availability and continuity of key personnel.
Address performance deficiencies promptly through documented corrective actions.
Preserve uninterrupted service during staffing changes, workload increases, emergencies, and transition periods.
Maintain positive and professional relationships with Government representatives and project stakeholders.

Submission Requirements:

Resume required
Signed letter of commitment required

*Analytic Acquisitions, LLC. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Types: Full-time, Contract

Pay: $100,000.00 - $120,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

At least five years of demonstrated knowledge and experience with SNAP requirements, policies, and procedures.
Experience managing federal contracts, Government programs, or other highly regulated service-delivery environments.
Direct experience managing a USDA, Food and Nutrition Service, SNAP, or other federal nutrition-assistance program.

Education:

Bachelor's (Preferred)

Experience:

Senior leadership: 5 years (Required)

License/Certification:

PMP (Preferred)

Ability to Commute:

Alexandria, VA 22308 (Required)

Work Location: In person

Quick Apply

Refine Your Search

senior operations representative jobs in washington, dc

Program Manager

Area Installation Recruiting Specialist

Principal Automation Systems Engineer, NA

IT Project Lead, SME

Senior Scheduler (Heavy Civil Construction)

International Business Development & Defense Cooperation Manager

Sr. Project Manager

GEOINT Deployment Requirements Manager

Senior Project Manager

AI/ML Decision Intelligence Lead

Diesel Mechanic

Director of Technology and Innovation

Program Security Representative

Rigging Operations Manager

Enterprise Quality Manager

Master Education Leader (Bilingual Preferred)

Lead Software Engineer, Data & DevSecOps

FSR Analyst

Senior Specialist, Systems Engineering - Joint Exercise Planner

Senior Systems Engineer

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