Contact Center Associate
Association of American Medical Colleges —Washington, DC
- $44,455 - $52,300 a year
- Full-time
- Computer literacy
- Windows
- High school diploma or GED
- Paid parental leave
- Paid holidays
Receptionist
Walton Enterprises —Washington, DC
- $21.64 - $26.93 an hour
- Part-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- 401(k)
- Paid time off
9d
Cashier
Home Depot —Washington, DC
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- 1 year
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Marriott International, Inc —Washington, DC
- $30.95 an hour
- Overnight shift
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- Entry level
- Resort
6d
Front Desk Associate
The Metropolitan Club —Washington, DC
- $24 an hour
- Full-time
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- Front desk
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- Disability insurance
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Planet Fitness —Washington, DC
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- Part-time
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Housekeeping Attendant
Marriott International, Inc —Washington, DC
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Crescent Hotels & Resorts LLC —Washington, DC
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- Holidays
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- Mentoring
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- Residential
- US work authorization
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IT Mart Tech Support
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- $30.44 - $41.18 an hour
- Hybrid work
- Computer literacy
- Mid-level
- Experience equivalent to degree accepted
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- 401(k) matching
Housekeeper
Marriott International, Inc —Washington, DC
- $30.85 an hour
- Full-time
- Hotel
- Entry level
- Under 1 year
4d
Reservation Agent - Monday to Friday, No Weekends!
Guest Services, Inc. —Washington, DC
- $23 an hour
- Full-time
- 18 years or older
- Microsoft Outlook
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Front Desk Receptionist
Space Metrics —Washington, DC
- Background check
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Room Attendant
Marriott International, Inc —Washington, DC
- $22.68 - $30.25 an hour
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- Entry level
- Under 1 year
2d
Front Desk Associate (Per-diem -HD 9/1/2026) Float between District Heights, MD & Columbia Heights, DC
PM Pediatrics Management Group —District Heights, MD
- $17 - $28 an hour
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- Sanitation
- HIPAA
- High school diploma or GED
Quick Apply
Welcome Desk Administrator
Chenega Defense & Aerospace Solutions —Washington, DC
- $28.05 - $32.69 an hour
- Full-time
- Mid-level
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Front Desk Associate
Full Circle Dentistry —Hyattsville, MD
- $22.00 - $28.52 an hour
- Part-time
- Bilingual
- Google Workspace
- Inventory management
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13d
Guest Services Associate
The Phillips Collection —Washington, DC
- $18.55 an hour
- Part-time
- Merchandising
- Basic math
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Concierge Associate
Two Coast Living —Washington, DC
- $22 - $24 an hour
- Part-time
- Office
- Residential
- High school diploma or GED
- Paid holidays
- Paid sick time
Quick Apply
4d
Help Desk Technical Support - Shift Wednesday - Sunday, 3:00pm -11:30pm- US Citizenship required
General Dynamics Information Technology —Washington, DC
- $25.63 - $28.75 an hour
- Mid-level
- Office
- In-person
- Paid holidays
- 401(k) matching

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Contact Center Associate

Association of American Medical Colleges -
Washington, DC

Apply Now

Job Details

Full-time
$44,455 - $52,300 a year

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
Financial planning services
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
403(b)
Gym membership

Qualifications

High school diploma or GED
Typing

Full Job Description

Who We Are:

The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of all.

At the AAMC, we are committed to supporting our employees with a comprehensive and competitive benefits package designed to promote well-being, professional development, and work-life balance.

Hybrid Work – Primarily remote roles with the ability to work across the U.S.
Comprehensive Health & Wellness – Medical, dental, and vision coverage; wellness programs; and fitness reimbursement
Generous Time Away – Paid time off, holidays, personal days, sick leave, paid parental leave and short‑ and long‑term disability benefits.
Retirement & Financial Well-Being – 403(b) retirement plan with generous employer contributions and financial planning resources

Family & Care Support – Backup care for children, elders, and pets, plus resources for families with specialized needs
Learning & Purpose: Tuition reimbursement, professional learning and development opportunities and the chance to advance a meaningful mission.

Additional information can be found on our website.

Additional Job Description

Why us, why now?

Contact Center Associate serves as the frontline representative of the Support Center and is responsible for delivering exceptional customer support to a diverse range of AAMC audiences: Pre-Medical Students, Medical Students, Member Institutions, Advisors, and Letter Authors within a multi-channel, high volume Support Center environment. This role handles inbound requests through phone, email, and digital channels, ensuring timely, accurate, and professional assistance with services, programs, and applications supported by the organization. The Specialist also plays an active role in continuous improvement efforts by identifying recurring issues and recommending enhancements to knowledge content and processes.

How you will make an impact?

Customer Support & Issue Resolution:

Serves as the primary point of contact for customer inquiries via phone, email, and other digital channels under close supervision of leadership.
Delivers accurate, timely, and professional assistance using department processes, knowledge articles, and system tools.
Troubleshoots account access, eligibility, program requirements, and site navigation issues.
Documents interactions, case notes, and resolutions thoroughly and accurately in Salesforce CRM.
Meets or exceeds departmental KPIs, including service levels, first-contact resolution, quality standards, adherence, and customer satisfaction.

Case Management & Escalation:

Determines when issues require escalation to a Senior Support Center Specialist and ensures handoff is complete, accurate, and timely.
Follows defined escalation paths to the next level leader, based on complexity.
Monitors pending cases and ensures follow-up tasks are completed within expected timeframes.

Knowledge, Process, and System Improvement:

Identify gaps or inaccuracies in Salesforce knowledge articles and recommends updates.
Submits feedback on recurring issues, system defects, and process inefficiencies.
Participates in user acceptance testing (UAT) for application enhancements, system releases, or new tools.
Supports continuous improvement initiatives within the Support Center.

Professional Development & Team Collaboration:

Partners with ASC Training, Programs, and Knowledge Management to improve process accuracy and customer experience.
Shares trends, common barriers, and customer feedback to inform operational decisions.
Supports team-wide initiatives, meetings, and training sessions as required. ·
Attends training and coaching sessions to maintain competence across programs and systems.
Contributes to a positive and collaborative team culture by supporting colleagues and sharing best practices.
Maintains strong knowledge of services, programs, and system updates.

What you will bring to the role

Required Qualifications:

High School diploma or equivalent
Bachelor's Degree (Preferred)
2 - 4 years of related work experience
Prior experience working in a call center, help desk, or related area required.
Ability to type a minimum of 40+ wpm

Preferred Experience:

Experience working with a CRM system (e.g., Salesforce).
Ability to work in a structured environment with defined metrics and performance expectations.
Intermediate use and knowledge of Windows, MS Office Suites, and Web Applications.
Technical knowledge of navigating and troubleshooting web-based browsers and browser-based applications.

Note: Eligibility is contingent upon candidates working within a 50-mile radius of Washington, DC.

Remote Work Eligibility

This position is eligible for remote work within the Washington DC / Baltimore metro area only.

Compensation Grade Range

$44,455.00-$52,300.00

Multiple factors are taken into consideration to arrive at the final hourly rate/annual salary to be offered to the selected candidate. Factors may include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, as well as internal equity, market, and business considerations.

If a bachelor’s degree is required, related work experience may be substituted in some positions. One year of college course work at an accredited institution is equivalent to one year of related work experience.

The AAMC is an Equal Opportunity Employer. The AAMC is committed to an Equal Employment Opportunity policy in recruitment, hiring, career advancement, and all other personnel practices. The AAMC will not discriminate on the basis of race, color, sex, national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, past or current military service, or any other legally protected characteristic. The AAMC is committed to the full inclusion of all qualified individuals. As part of this commitment, the AAMC will ensure that people with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, perform essential job functions, and/or receive other benefits and privileges of employment, please contact the talent acquisition team.

Please attach a resume as part of the application process. It is important that files DO NOT include periods ( . ) within the file name.

BROWSER REQUIREMENTS: Applications must be submitted using Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

Apply Now

Refine Your Search

service desk associate jobs in washington, dc

Contact Center Associate

Receptionist

Cashier

PM/Overnight Front Desk Agent

Front Desk Associate

Service Desk

Housekeeping Attendant

Front Desk Agent

Front Desk Agent

IT Mart Tech Support

Housekeeper

Reservation Agent - Monday to Friday, No Weekends!

Front Desk Receptionist

Room Attendant

Front Desk Associate (Per-diem -HD 9/1/2026) Float between District Heights, MD & Columbia Heights, DC

Welcome Desk Administrator

Front Desk Associate

Guest Services Associate

Concierge Associate

Help Desk Technical Support - Shift Wednesday - Sunday, 3:00pm -11:30pm- US Citizenship required

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