Top 12836 Support engineer Jobs in Washington, Dc

Associate Technical Support Engineer
Casepoint —Washington, DC
- $80,933 - $92,563 a year
- Hybrid work
- Research
- Mid-level
- In-person
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Support Engineer
Data Processing Solutions —Lanham, MD
- $55,510.92 - $70,808.86 a year
- Full-time
- Hybrid work
- Background check
- Azure
- Mid-level
- Health savings account
- Health insurance
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Tech Specialist 2 - Tysons, VA
M.C. Dean, Inc —Tysons, VA
- $90,640 - $135,960 a year
- Full-time
- Mid-level
- High school diploma or GED
- Associate's degree
- Paid parental leave
- Disability insurance
Supervisor of Land Development
Loudoun Water —Ashburn, VA
- $110,000 - $135,000 a year
- Urgently hiring
- Hybrid work
- Civil engineering
- Customer service
- Bachelor of Science
- Health insurance
- Dental insurance
Senior Marine Electronics Exterior Communication Engineer
Pantheon Data —Washington, DC
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- 6 years
- Microsoft Outlook
- Tuition reimbursement
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12d
Software Engineer - Columbia, MD
In-Depth Engineering Corporation —Columbia, MD
- $85,000 - $150,000 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Disability insurance
- Health insurance
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Azure DevOps-CI/CD pipeline Engineer (US Citizen/Public Trust Clearance/Hybrid work required)
IvoryCloud —Rockville, MD
- $125,000 - $140,000 a year
- Full-time
- Hybrid work
- Azure
- 5 years
- Bachelor of Science
- Health insurance
- Dental insurance
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Lead Identity Access Management (IAM) Engineer/Architect
Financial Industry Regulatory Authority, Inc. —Washington, DC
- $111,400 - $242,600 a year
- Extended hours
- Hybrid work
- Computer science
- 7 years
- Computer Science
- Paid jury duty
- Commuter assistance
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Apple/macOS Subject Matter Expert (Computer Engineering, Senior Associate)
The MIL Corporation —Washington, DC
- $131,000 - $145,000 a year
- Bachelor of Science
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Tuition reimbursement
Micro-electromechanical Systems (MEMS) Engineer
General Technical Services, LLC —Adelphi, MD
- Full-time
- Background check
- Writing skills
- Microsoft Office
- Health savings account
- Relocation assistance
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Human Factors Engineer
Fort Hill Group —Washington, DC
- $92,000 - $135,000 a year
- Full-time
- Hybrid work
- 5 years
- System design
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
Engineer II
VISTA Technology Services —Washington, DC
- $115,000 - $150,000 a year
- 5 years
- Engineering
- Senior level
- Disability insurance
- Health insurance
8d
Network Engineer, Lead - Cisco ISE / Firepower
AMERICAN SYSTEMS —Arlington, VA
- $155,000 - $180,000 a year
- Full-time
- 8 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Retirement plan
Ontology Engineer (TS/SCI)
Vantor Services Inc. —Herndon, VA
- $137,000 - $200,200 a year
- Full-time
- 11+ years
- Bachelor's degree
- Machine learning
- 401(k) matching
- Pet insurance
Quick Apply
Senior Network Engineer
Indus Group Inc —Washington, DC
- $50,000 - $60,000 a year
- Full-time
- Azure
- DevOps
- System design
- Flexible schedule
Quick Apply
Rotating Engineer – Onshore Reliability
Hudson Manpower —Reston, VA
- Full-time
- Senior level
Quick Apply
Lead Security Engineer with TS/SCI Poly
Leidos —Annapolis Junction, MD
- $154,050 - $278,475 a year
- Full-time
- 5 years
- Master's degree
- Supervising experience
- Paid holidays
- Paid time off
Senior Application Engineer - Oracle ERP-PVM & Ivalua VenDoor
Navy Federal Credit Union —Vienna, VA
- $130,500 - $179,500 a year
- Online Application
- 7 years
- Computer Science
- Office
DevOps Engineer
Sealing Technologies, a Parsons Company —Columbia, MD
- $135,000 - $160,000 a year
- Full-time
- 6 years
- Travel
- Senior level
- Dental insurance
- Tuition reimbursement
DevOps / Security Engineer — Cloud Platform & IoT Systems
GL Intelligence, Inc. —Chantilly, VA
- $120,000 - $170,000 a year
- Full-time
- Hybrid work
- Azure
- 5 years
- DevOps
- Health insurance
- Dental insurance
Quick Apply

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support engineer jobs near washington, dc

Associate Technical Support Engineer

Casepoint -
Washington, DC

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Job Details

$80,933 - $92,563 a year

Qualifications

Customer communication

Full Job Description

Department: Customer Support

Reports To: Sr. Manager of Customer Support

The Associate Technical Support Engineer is the first point of contact for our government customers using our suite of applications. Your primary goal is to provide exceptional customer service by addressing everyday technology questions and basic troubleshooting needs. You will focus on identifying user issues, resolving known problems, and ensuring that complex technical requests are documented and handed off to our specialized Tier 2 team when necessary.

Work Location

This position is eligible for remote work. Priority consideration will be given to candidates based in the DMV (DC, MD, VA) area to support occasional in-person collaboration.

We also welcome applications from candidates located in the following states, based on business needs and the availability of specialized talent:

AR, AZ, CA, CO, CT, DE, FL, GA, IL, IN, KS, KY, LA, MA, MI, MN, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TX, WA, WI, WV, WY.

At this time, we are only able to consider candidates residing in these states.

What You’ll Do (Key Responsibilities):

Application & Front-End Support

First-Response Support: Act as the primary point of contact for government customers, responding to daily technical questions and resolving initial software issues.
Basic Troubleshooting: Research and diagnose user-reported problems, using front-end tools and established guides to find solutions for failed tasks or errors.
Account Management: Assist users with account access issues, including verifying user permissions and helping administrators with basic password resets within the application interfaces.
Incident Documentation: Carefully capture and log all details regarding customer issues and their resolutions in our ticket tracking system to ensure clear records for our team.
System Monitoring: Assist in monitoring the general health of Casepoint applications, flagging any trends or recurring errors to senior team members.

Collaboration & Customer Success

Customer Interaction: Effectively communicate with end users to understand their needs, providing "white-glove" service to ensure they can navigate our software smoothly.
Tier 2 Coordination: Identify complex issues that require backend intervention and escalate them to the Tier 2 team with a clear summary of the steps already taken.
Project Support: Support Customer Success Managers and Project Managers by providing updates on current support tickets and helping track overall project progress for our clients.
Internal Communication: Participate in cross-departmental emails and follow-ups to ensure that no customer request is left unanswered.

Professional Growth & Platform Knowledge

Continuous Learning: Stay up-to-date on new features and updates across the Casepoint platforms through regular training.
Software Testing: Participate in basic testing of new software releases to provide feedback on the user experience and help identify potential bugs before they reach the customer.
Knowledge Sharing: Help maintain the internal knowledge base by documenting new solutions to common questions.

What You Bring to the Team:

Education: Degree in Information Technology, a related field, or equivalent hands-on experience in a customer-facing technical support role.
Problem-Solving Skills: A natural curiosity and ability to walk users through step-by-step instructions to resolve software questions.
Communication: Excellent verbal and written communication skills with a focus on patience and clarity when talking to customers.
Software Familiarity: Experience or a strong interest in supporting government-specific software and a quick ability to learn new applications.
Citizenship: US Citizenship (non-dual) is required by government contract.
Clearance: Ability to obtain and maintain a Public Trust or higher clearance.

About Casepoint:

OPEXUS, a leader in government process management software, and Casepoint, a top provider of data discovery technology for litigation, investigations, and compliance, merged in January 2025, with a majority investment from Thoma Bravo. The merger combines OPEXUS' expertise in government process management and Casepoint's advanced data discovery technology to create a scalable platform that meets growing demands for efficient, secure data management in the public and regulated sectors. This collaboration enhances workflows for government and enterprise clients, focusing on data discovery, litigation, and compliance.

The Washington Post, which named OPEXUS + Casepoint as the best place to work, solidifies the company's commitment to fostering a supportive, innovative, and inclusive work environment. Our dedicated team has created a culture grounded by our shared values that encourage everyone to speak up, join in, and celebrate together. From our hybrid work schedules to our prime downtown D.C. location, working at OPEXUS + Casepoint offers the best of all worlds.

OPEXUS + Casepoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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Refine Your Search

support engineer jobs in washington, dc

Associate Technical Support Engineer

Support Engineer

Tech Specialist 2 - Tysons, VA

Supervisor of Land Development

Senior Marine Electronics Exterior Communication Engineer

Software Engineer - Columbia, MD

Azure DevOps-CI/CD pipeline Engineer (US Citizen/Public Trust Clearance/Hybrid work required)

Lead Identity Access Management (IAM) Engineer/Architect

Apple/macOS Subject Matter Expert (Computer Engineering, Senior Associate)

Micro-electromechanical Systems (MEMS) Engineer

Human Factors Engineer

Engineer II

Network Engineer, Lead - Cisco ISE / Firepower

Ontology Engineer (TS/SCI)

Senior Network Engineer

Rotating Engineer – Onshore Reliability

Lead Security Engineer with TS/SCI Poly

Senior Application Engineer - Oracle ERP-PVM & Ivalua VenDoor

DevOps Engineer

DevOps / Security Engineer — Cloud Platform & IoT Systems

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