CLIENT SERVICES REP BEHAVIORAL HEALTH
Whitman-Walker Health —Washington, DC
- $19.00 - $23.75 an hour
- Weekends as needed
- HIPAA
- Analysis skills
- Experience equivalent to degree accepted
Quick Apply
1d
CALL CENTER REPRESENTATIVE BILINGUAL
Whitman-Walker Health —Washington, DC
- $21.00 - $26.25 an hour
- Weekends as needed
- Spanish
- HIPAA
- Experience equivalent to degree accepted
Quick Apply
CERTIFIED MEDICAL ASSISTANT
Whitman-Walker Health —Washington, DC
- $20 - $25 an hour
- Full-time
- CPR Certification
- Vital signs
- Medical office experience
Quick Apply
SENIOR PREP PROGRAM SPECIALIST
Whitman-Walker Health —Washington, DC
- $25.00 - $31.25 an hour
- Weekends as needed
- Addiction Medicine
- Customer service
- HIPAA
Quick Apply
Center Assistant, DC CFAR
George Washington University —Foggy Bottom, DC
- $18.40 - $27.68 an hour
- Full-time
- Background check
- Mid-level
- Administrative experience
- Disability insurance
- Health insurance
PUBLIC BENEFITS & INSURANCE NAVIGATOR
Whitman-Walker Health —Washington, DC
- $20.50 - $25.63 an hour
- Weekends as needed
- Computer literacy
- Writing skills
- HIPAA
Quick Apply
COMMUNITY PARTNER OUTREACH SPECIALIST
Whitman-Walker Health —Washington, DC
- $22.50 - $28.13 an hour
- Weekends as needed
- Mid-level
- Clinic
- Analysis skills
Quick Apply
CARE NAVIGATOR YOUTH & FAMILIES
Whitman-Walker Health —Washington, DC
- $60,000 - $75,000 a year
- Full-time
- Addiction Medicine
- Licensed Clinical Social Worker
- Mid-level
Quick Apply
CH CERTIFIED MEDICAL ASSISTANT
Whitman-Walker Health —Washington, DC
- $20 - $25 an hour
- Full-time
- CPR Certification
- Vital signs
- Medical office experience
Quick Apply
DENTAL SERVICES REPRESENTATIVE BILINGUAL
Whitman-Walker Health —Washington, DC
- $21.79 - $27.24 an hour
- Spanish
- Dental office
- HIPAA
Quick Apply
CLIENT SERVICES REPRESENTATIVE BILINGUAL
Whitman-Walker Health —Washington, DC
- $19.95 - $24.94 an hour
- Weekends as needed
- Spanish
- HIPAA
- Office
Quick Apply
SENIOR PREP PROGRAM SPECIALIST BILINGUAL
Whitman-Walker Health —Washington, DC
- $26.25 - $32.81 an hour
- Full-time
- Bilingual
- Customer service
- Mid-level
Quick Apply
PUBLIC BENEFITS & INSURANCE NAV BILINGUAL
Whitman-Walker Health —Washington, DC
- $21.53 - $26.91 an hour
- Full-time
- Spanish
- Computer literacy
- Writing skills
Quick Apply
DIRECTOR OF RESEARCH
Whitman-Walker Health —Washington, DC
- $108,000 - $133,000 a year
- Weekends as needed
- 5 years
- Word processing
- Writing skills
Quick Apply
SENIOR DIRECTOR OF MEDICAL SERVICES
Whitman-Walker Health —Washington, DC
- $230,000 - $260,000 a year
- Weekends as needed
- Medicine
- BC/BE
- HIPAA
Quick Apply
MEDICAL ADHERENCE NURSE CARE MANAGER
Whitman-Walker Health —Washington, DC
- $73,424 - $89,627 a year
- Weekends as needed
- Nursing
- Addiction Medicine
- RN License
Quick Apply
9d
STAFF PHYSICIAN
Whitman-Walker Health —Washington, DC
- $185,000 - $231,250 a year
- Full-time
- Medicine
- Primary Care
- Mid-level
Quick Apply
SUD PSYCHOTHERAPIST
Whitman-Walker Health —Washington, DC
- $65,067 - $81,334 a year
- Full-time
- LMFT
- Master of Social Work
- Customer service
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Call Center Agent
Kargar Motors —Manassas, VA
Handle inbound and outbound calls efficiently, ensuring prompt and professional communication with clients across multiple languages.
$3,000 - $5,000 a month
Quick Apply
3d
Contact Center Representative (Call Center experience required)
TriSource Staffing Solutions —Rockville, MD
Handle inbound and outbound calls with professionalism, clarity, and a customer-centric approach to address client inquiries regarding banking services,…
$25 - $30 an hour
Quick Apply
1d

I want to receive the latest job alert for whitman walker health in washington, dc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

whitman walker health jobs near washington, dc

Navigator jobs in Washington, DC

Community Outreach Specialist jobs in Washington, DC

Certified Medical Assistant jobs in Washington, DC

Psychotherapist jobs in Washington, DC

Patient Services Representative jobs in Washington, DC

Customer Service Representative jobs in Washington, DC

Care Navigator jobs in Washington, DC

Client Services jobs in Washington, DC

Physician jobs in Washington, DC

Senior Program Specialist jobs in Washington, DC

Senior Director jobs in Washington, DC

Call Center Representative jobs in Washington, DC

Patient Navigator jobs in Washington, DC

Patient Navigator jobs in Orange County, CA

Patient Navigator Remote jobs in Florida

Patient Navigator Medical Center jobs in Boston, MA

Nurse Navigator jobs in Indiana

Nurse Navigator jobs in Madison, WI

Patient Navigator Remote jobs in North Carolina

Community Outreach Specialist jobs in Pomona, CA

CLIENT SERVICES REP BEHAVIORAL HEALTH

Whitman-Walker Health -
Washington, DC

Quick Apply

Job Details

Full-time
$19.00 - $23.75 an hour
1 day ago

Qualifications

Report preparation
Customer records maintenance
Record keeping
Patient scheduling systems
HIPAA compliance
Serving clients
Electronic health records (EHR) management
Maintaining patient confidentiality
HIPAA
Employee relationship building
Working with individuals from diverse cultural backgrounds
Productivity software
Managing patient records
Medical terminology

Full Job Description

About Whitman-Walker

Whitman-Walker envisions a society where all persons are seen for who they are, treated with dignity and respect, and afforded equal opportunity to health and wellbeing. Through care, advocacy, research, and education, we empower all persons to live healthily, love openly, and achieve equality and inclusion. For over 50 years, we have been meeting the needs of our communities with the endless dedication of our diverse teams.

Job Summary

The Client Services Representative is WWH’s centralized patient-facing department, which is responsible for assisting patients in the medical, dental, behavioral health, and other areas across the health center with accessing care and facilitating billing. This role facilitates accessing care by scheduling patients, obtaining updated patient documents, updating the patient demographic record, updating, and verifying insurance.

Whitman-Walker Primary Essential Duties:

Performs and behaves in accordance with Whitman-Walker’s mission, cultural norms, and core values of dignity, respect, affirmation, and humility.
Maintains a respectful, non-judgmental, and compassionate manner with patients/clients/staff.
Demonstrates excellent customer service by identifying and exceeding customer requirements.
Adheres to Whitman-Walker policies and procedures, with special attention given to HIPAA requirements.
Maintains data integrity through conscientious use of relevant tools and employing a system of checks and balances.
Demonstrates organizational skills necessary to multi-task, meet deadlines, and re-prioritize as needed.
Participates in organizational quality and performance improvement activities.

Role Specific Primary Essential Duties:

Register patients. Updates eCW.
Schedule and reschedule appointments. Schedules appointment reminders.
Provide patients with a list of items they will need prior to their appointment.
Confirms patient demographic information and insurance when checking patients in for appointments. Updates information in eCW.
Informs patient of balance and mechanisms to make payment. Collects payment for co-pays and associated tasks.
Adheres to and informs patients of No-Show policy in a compassionate manner. Offers solutions to include advocating with providers and rescheduling.
Responsible for scanning current insurance and ID cards in eCW annually and when there is an update.
Responsible for obtaining completed registration form, general consent, telehealth consent form, and other forms (i.e., release of information, support animal) and scanning in eCW. Updates eCW.
Labels all scanned documents in eCW.
Provides patient-requested documents and facilitates correspondence (i.e., printed copies of lab results, appointment cards, and referrals).
Checks patients in and out, schedules and reschedules appointments. Schedules appointment reminders.
Performs claim data when appointment is scheduled and 3 days before appointment. Performs same-day claim data for appointments scheduled less than 3 days in advance.
Perform opening and closing duties daily.
Verify medical insurance is active using the IE button in eCW when performing claim data and checking in patients. Create and send telephone encounters to verify existing and new insurance that cannot be verified using the IE button.
Creates, monitors, and responds to all forms of electronic communication.
Respond to assigned Telephone Encounters.
Provides information about Whitman-Walker services, and services available in the community.
Orders ASL and language interpreters when appointments are scheduled.
Provides patient portal access and directions on activating and using the patient portal.
Assists caller’s requests on behavioral health phone line and voice/transcribed messages.
Reviews and addresses psychiatry referrals.
Other duties as assigned.

Whitman-Walker Knowledge, Skills, and Talents Required:

Ability to work independently with minimal supervision.
Ability to manage time and effort to meet strategic objectives.
Knowledge of principles and processes for providing excellent customer service, both internal and external.
Knowledge of all applicable WWH policies and procedures.
Excellent oral and written communication skills.
Knowledge of healthcare information systems with the ability to adapt to new electronic medical records and population health platforms.
Analytical skills are necessary for the preparation of accurate, concise, and comprehensive reports.
Ability to maintain records and information in an accurate, timely, and confidential manner.
Ability to adapt to changes in the service delivery model, re-prioritizing as necessary.
Flexibility to work various shifts, including afternoon, evening, and weekend shifts as necessary.
Flexibility to work within the organization's various locations as necessary.
Commitment to health equity.

Role Specific- Knowledge, Skills, and Talents Required:

Ability to work independently and learn quickly.
Ability to effectively communicate with staff and patients in an affirming, respectful, and efficient manner.
Fluency in medical terminology.
Fluency in HIPAA laws and regulations.
Knowledge of eCW, and computer software programs used by client services.
Knowledge of Microsoft Office products.
Possess the ability to establish and maintain professional working relationships with all levels of staff, patients, and the public, and to work comfortably with people with HIV, and persons with different ethnicities, sexual orientations, gender identities, color, religions, marital status, national origin, age, disability, and veteran status.

Education and Experience Required

Associate degree or 2 years of equivalent work experience required.
1-3 years of experience in a health care or call center preferred.
5 years experience in behavioral health environment preferred.
Fluency in medical terminology preferred
1 year of experience working with members of the Lesbian, Gay, Bisexual, Transgender, Gender Expansive, Queer, Asexual, and Intersexed communities preferred.
1 year of experience working with people living with HIV or issues related to HIV care preferred.

Whitman-Walker is an equal employment opportunity employer and does not discriminate against applicants, its employees, or former employees based on race, color, religion, gender, marital status, sexual orientation, national origin, age, disability, veteran status, or gender identity. For accommodation in the application process, please contact Human Resources.

Quick Apply

Refine Your Search

whitman walker health jobs in washington, dc

CLIENT SERVICES REP BEHAVIORAL HEALTH

CALL CENTER REPRESENTATIVE BILINGUAL

CERTIFIED MEDICAL ASSISTANT

SENIOR PREP PROGRAM SPECIALIST

Center Assistant, DC CFAR

PUBLIC BENEFITS & INSURANCE NAVIGATOR

COMMUNITY PARTNER OUTREACH SPECIALIST

CARE NAVIGATOR YOUTH & FAMILIES

CH CERTIFIED MEDICAL ASSISTANT

DENTAL SERVICES REPRESENTATIVE BILINGUAL

CLIENT SERVICES REPRESENTATIVE BILINGUAL

SENIOR PREP PROGRAM SPECIALIST BILINGUAL

PUBLIC BENEFITS & INSURANCE NAV BILINGUAL

DIRECTOR OF RESEARCH

SENIOR DIRECTOR OF MEDICAL SERVICES

MEDICAL ADHERENCE NURSE CARE MANAGER

STAFF PHYSICIAN

SUD PSYCHOTHERAPIST

More jobs to discover

I want to receive the latest job alert for whitman walker health in washington, dc

Related Searches

Explore jobs in more locations

Whitman-Walker Primary Essential Duties:

Role Specific Primary Essential Duties:

Whitman-Walker Knowledge, Skills, and Talents Required:

Role Specific- Knowledge, Skills, and Talents Required:

Education and Experience Required

Job Seeker Tools

Employer Tools

Browse

Stay Connected