Job Summary
We are seeking a reliable, detail‑oriented hourly associate to support RMA processing, basic quality checks, data entry, and reporting activities. This role focuses on collecting and organizing information from returned products, assisting with simple inspections and repairs, supporting HVAC troubleshooting activities, and keeping records up to date in tracking systems such as Domo.
This position does not require advanced engineering or technician skills. The ideal candidate is organized, willing to learn, and comfortable following procedures while working with multiple teams.
Key Responsibilities:
RMA & Quality Support:
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Receive and process returned units (RMAs).
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Record returned product information, symptoms, and customer notes.
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Assist with basic inspections and documentation of product condition.
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Take photos and capture test or inspection results as directed.
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Enter data accurately into tracking systems and dashboards.
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Help identify recurring issues or trends and share findings with the team.
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Support quality and corrective action activities by providing clear records.
Basic Repair & Testing Support:
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Assist with basic electronic board handling, inspections, and simple repairs under guidance.
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Perform visual checks, basic continuity tests, and simple functional tests.
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Follow all safety, ESD, and work instructions.
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Support setup and basic operation of production test equipment.
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Maintain organization and inventory of boards or parts being worked on.
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Participate in annual inventory counts.
HVAC & Service Data Support:
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Assist with collecting HVAC system data, error codes, and basic measurements.
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Record service findings and observations clearly and accurately.
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Support verification of system performance against documented requirements.
Data Entry & Reporting:
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Maintain accurate records in Domo and other tracking tools.
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Enter, update, and verify data for accuracy and completeness.
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Assist with preparing simple summaries or reports as requested.
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Ensure proper documentation and traceability of collected information.
Required Skills & Experience:
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High school diploma or associate degree; technical coursework is a plus.
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2–4 years of experience in an hourly manufacturing, quality, service, or support role.
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Comfort working with data entry, documentation, and basic reporting.
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Basic familiarity with electronic components or mechanical systems.
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Ability to follow written procedures and work instructions.
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Working knowledge of the Windows operating environment.
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Strong attention to detail and organizational skills.
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Ability to work independently and as part of a team.
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Willingness to learn new processes and tools.
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Ability to work efficiently in a fast‑paced environment.
Preferred (Not Required):
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Experience with RMAs, quality records, or service documentation.
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Exposure to HVAC equipment or manufacturing environments.
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Basic experience with Excel, Domo, or similar reporting tools.
Work Environment:
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Hourly position.
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Mix of bench work, light technical tasks, and computer-based data entry.
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Requires standing, handling parts, and basic manual work.
Key Deliverables:
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Accurate RMA records and data entry.
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Well-documented inspections and basic repair notes.
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Organized tracking of returned products and parts.
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Up-to-date data in reporting systems.
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Clear communication of issues and trends to the team.
About Acuity Brands:
We use technology to solve problems in spaces, light, and more things to come. Acuity Brands is a market-leading industrial technology company. Through our two business segments, Acuity Brands Lighting and Lighting Controls and Intelligent Spaces Group, we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.Why join us?Do well by doing good. • Work for a leader in sustainability• Help customers reduce their carbon footprint• Develop energy-saving productsBenefits designed to fit your needs.• We invest in our people, and we give our people the opportunity to invest in themselves. Discover benefits that support your wellbeing, learning opportunities, and growth. Become a part of an environment where the best people come to do their best work. • Living our values• Advancing Diversity, Equity, and Inclusion• Making better communities• Supporting professional development• Building our culture
