Top 66 Incident manager Jobs in Washington, Pa

IT Incident Manager
F.N.B. Corp. —Pittsburgh, PA
- Full-time
- Customer service
- Office
- Analysis skills
Vice President, Application Support Manager
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- 6 years
- Computer Science
- SQL
Guest Experience Manager - Acrisure Stadium/PSSI
Pittsburgh Steelers —Pittsburgh, PA
- Extended hours
- Public speaking
- Research
- Mid-level
11d
Director of Security
EQT Corporation —Canonsburg, PA
- Military
- 11+ years
- Travel
Security Manager
Aligned Data Centers, LLC —Pittsburgh, PA
- Full-time
- 5 years
- Presentation skills
- Team management
Quick Apply
Clinical Quality Improvement Coordinator (Registered Nurse/ Hybrid)
22nd Century Technologies, Inc —Pittsburgh, PA
- $35 - $40 an hour
- Full-time
- Background check
- Nursing
- RN License
Quick Apply
2d
Senior Infrastructure Engineer
System One —Pittsburgh, PA
- $120,000 a year
- On call
- Computer science
- Azure
- Computer Science
Quick Apply
L2 Manufacturing technologies support
84 Lumber Company —Eighty Four, PA
- Full-time
- Computer science
- Computer Science
- Mid-level
BCG Platinion | Manager, Cybersecurity
Boston Consulting Group —Pittsburgh, PA
- $190,000 a year
- Full-time
- 6 years
- Bachelor of Science
- Urgent Care
- Profit sharing
- Paid parental leave
System Reliability & Support Specialist Sr. - Production Support
PNC Financial Services Group —Pittsburgh, PA
- $75,000 - $137,500 a year
- Full-time
- 3 years
- SQL
- Bachelor's degree
- Wellness program
- Health savings account
IT - Incident Response Engineer
Eaton —Moon Township, PA
- $113,000 - $165,000 a year
- On call
- Remote
- Background check
- Azure
- Writing skills
- Retirement plan
Voice Network and Contact Center Manager
Essential Utilities, Inc. —Pittsburgh, PA
- Full-time
- Maintenance
- Analysis skills
- Driver's License
- Opportunities for advancement
Quick Apply
10d
System Reliability & Support Lead - Hogan and Umbrella
PNC Financial Services Group —Pittsburgh, PA
- $75,000 - $150,000 a year
- Full-time
- 3 years
- Bachelor's degree
- Continuous improvement
- Wellness program
- Health savings account
Mainframe Application Programmer Assoc Manager
Accenture —Pittsburgh, PA
- Full-time
- Hybrid work
- 5 years
- Java
- Analysis skills
- Paid holidays
- Disability insurance
Home Care Administrator
Patriot Home Care —Pittsburgh, PA
- $90,000 - $110,000 a year
- Full-time
- Current TB test
- Mid-level
- Office
Vice President, Production Services Application Support
The Bank of New York Mellon Corporation —Pittsburgh, PA
- Full-time
- SQL
- Mentoring
- Senior level
Senior Manager, Detection & Response (D&R)
Aurora —Pittsburgh, PA
- $191,000 - $307,000 a year
- Full-time
- Hybrid work
- Office
- Windows
- Analysis skills
Quick Apply
5d
Senior Engineering Manager
Credit Genie —Pittsburgh, PA
- $215,000 - $275,000 a year
- Full-time
- System design
- Office
- 3 years
- Health savings account
- Disability insurance
AS400 Application Programmer Associate Manager
Accenture —Pittsburgh, PA
- $68,300 - $218,800 a year
- Full-time
- Hybrid work
- 5 years
- Java
- Analysis skills
- Paid holidays
- Disability insurance
Senior Specialist, Production Services Application Support Analyst
Information Technology Senior Management Forum —Pittsburgh, PA
- Full-time
- Computer science
- Computer Science
- Mid-level

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incident manager jobs near washington, pa

IT Incident Manager

F.N.B. Corp. -
Pittsburgh, PA

Apply Now

Job Details

Full-time

Qualifications

Quality control corrective actions
Optimizing workflow processes
Performance dashboard reports
Incident investigation techniques for hazard identification
ITIL Foundation
Knowledge management
ITIL Certification
Defect resolution root cause analysis
Customer service
Incident report management
IT system monitoring
Incident management software
Regulatory compliance
Metrics Reporting
Trend analysis
Communication platforms
Quality improvement
Production monitoring
Management reporting
Problem management
Emergency communication
Process improvement planning
Cross-functional collaboration
Cross-functional team management
ITIL implementation
Cross-functional communication
Failure analysis
Stakeholder management
System performance monitoring

Full Job Description

Primary Office Location:

626 Washington Place. Pittsburgh, Pennsylvania. 15219.

Join our team. Make a difference - for us and for your future.

**Please note: this on-site position is based at our Financial Center in Pittsburgh, PA. Candidates must be local, or willing to relocate to the area.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

At First National Bank, we value relevant experience and the accomplishments you’ve achieved throughout your career. For this position, equivalent experience may be considered in lieu of the education requirements listed below. Specifically, we will accept two (2) years of commensurate experience with an associate degree, or four (4) years of commensurate experience without a bachelor’s degree.**

Core Required Technical Skills

ITIL v4 Foundation certification required; ITIL Managing Professional, Strategic Leader, or equivalent advanced ITIL certification preferred.
Minimum of five (5) years of experience leading Major Incident Management within a large enterprise IT environment.
Demonstrated experience administering enterprise IT Service Management (ITSM) platforms, including Incident, Change, Problem, Knowledge Management, and CMDB processes.
Experience administering xMatters or comparable enterprise incident notification, on-call scheduling, and stakeholder communications platforms.
Strong understanding of ITIL Incident, Problem, Change, Availability, and Service Level Management practices.
Experience coordinating enterprise-wide Major Incidents, facilitating executive bridge calls, and providing clear communications to technical and business stakeholders.
Experience conducting post-incident reviews, Root Cause Analysis (RCA), corrective action tracking, and continual service improvement initiatives.
Experience developing operational dashboards and reporting utilizing KPIs such as MTTD, MTTA, MTTR, SLA attainment, and incident trend analysis.
Experience supporting highly regulated industries with strong operational risk, audit, and compliance requirements.
Excellent written and verbal communication skills with the ability to lead cross-functional technical teams during high-impact production incidents.

Nice to Have

ITIL Managing Professional (MP), Strategic Leader (SL), or ITIL Master certification.
Experience with Ivanti Neurons ITSM and workflow automation.
Experience integrating xMatters with Ivanti, Microsoft Teams, monitoring platforms, and enterprise automation tools.
Familiarity with enterprise observability and monitoring platforms such as Dynatrace, ControlUp, SolarWinds, or ThousandEyes.
Experience with AI-assisted operations (AIOps), event correlation, predictive analytics, and intelligent incident triage.
Demonstrated ability to drive continual service improvement through automation, operational metrics, and process maturity.

Position Title: IT Incident Manager

Business Unit: Technology

Reports to: Director of Service Quality

Position Overview:

The IT Incident Manager is responsible for coordinating troubleshooting and remediation efforts during major incidents with the goal of minimizing the scope and duration of technology outages. Additionally, the IT Incident Manager conducts formal postmortems to document incident root cause, identifies corrective actions, and drives process improvements.

Primary Responsibilities:

Defines and drives adoption of formal IT Incident Management practice with strong integration to other ITIL practices (Change Management/Problem Management). Builds highly repeatable processes to enable swift response to system outages. Defines performance targets.

Implements tools and processes to ensure responders and stakeholders are engaged and aware when outages occur.

Initiates formal IT Incident response during outages and coordinates resources to resolve issues with minimal business impact. Works collaboratively with NOC to capture incident details for analysis.

Conducts formal postmortems for all P1 incidents to identify opportunities for IT process improvements. This includes evaluation of vendor performance during remediation efforts.

Liaises effectively with Corporate Emergency Management to address requirements for strategic response by the business. This activity focuses primarily on mitigating customer impacts and protecting FNB's reputation.

Conducts regular mock drills to guarantee organizational readiness when responding to a wide array of technology incident scenarios.

Produces robust reporting/metrics to show trending versus defined performance targets.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

Associates

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent organizational, analytical and interpersonal skills

Detail-oriented

Excellent customer service skills

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

N/A

Physical Requirements or Work Conditions Beyond Traditional Office Work:

N/A

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.

Apply Now

Refine Your Search

incident manager jobs in washington, pa

IT Incident Manager

Vice President, Application Support Manager

Guest Experience Manager - Acrisure Stadium/PSSI

Director of Security

Security Manager

Clinical Quality Improvement Coordinator (Registered Nurse/ Hybrid)

Senior Infrastructure Engineer

L2 Manufacturing technologies support

BCG Platinion | Manager, Cybersecurity

System Reliability & Support Specialist Sr. - Production Support

IT - Incident Response Engineer

Voice Network and Contact Center Manager

System Reliability & Support Lead - Hogan and Umbrella

Mainframe Application Programmer Assoc Manager

Home Care Administrator

Vice President, Production Services Application Support

Senior Manager, Detection & Response (D&R)

Senior Engineering Manager

AS400 Application Programmer Associate Manager

Senior Specialist, Production Services Application Support Analyst

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