Ambition: Become a vibrant $10B institution by 2033, fueled by talented, purposeful people.
Mission: Help people improve their financial strength, achieve their dreams, and love where they bank.
As a Branch Manager, you are responsible for leading the overall success of the branch by developing people, strengthening member relationships, ensuring operational excellence, and driving business growth. You create an exceptional experience for both employees and members while ensuring the branch operates safely, efficiently, and in compliance with all applicable policies and regulations.
Leadership & Team Development
- Recruit, coach, develop, and retain high-performing team members.
- Conduct performance coaching and foster employee engagement.
Member Relationship Growth
- Build meaningful relationships with members and community partners.
- Promote products and services that improve members’ financial strength.
Branch Operations & Service Excellence
- Oversee day-to-day operations and service delivery.
- Resolve complex member concerns.
Financial Performance
- Achieve growth, lending, deposit, and profitability goals.
- Analyze branch performance metrics and manage expenses.
Risk Management & Compliance
- Ensure compliance with all applicable regulations and policies.
In 1955, a BYU faculty member discovered a concept that would change everything: a financial institution owned not by stockholders, but by the people it served. He and six colleagues each put in $5 from their own pockets. They could not afford office space, so they set up a table on a stair landing in a campus building. They had no vault, so they kept their assets in a cast-iron tub. From those humble beginnings, Utah Community Credit Union was born.
Seventy years later, UCCU has grown into one of the fastest-growing credit unions in the nation, serving more than 185,000 members across the Wasatch Front and beyond, with over $3 billion in assets and a clear ambition to reach $10 billion by 2033. What has never changed is the founding philosophy: people helping people. UCCU is still not-for-profit, still member-owned, and still driven by a mission to help members improve their financial strength, achieve their goals and dreams, and love where they bank.
UCCU's growth today is both organic and strategic. The recent acquisition of TransWest Credit Union added four branches to the network. Membership in the Allpoint ATM network expanded reach beyond its physical footprint. A landmark $7 million partnership with Utah Tech University deepened UCCU's roots in higher education and community investment. CEO Justin Olson, who has served UCCU for more than two decades in roles including CIO before stepping into the top seat, has set a clear vision for where the organization is going: "We envision UCCU as a vibrant, $10 billion institution by 2033, fueled by talented, purposeful people. Our members are at the heart of everything we do."
UCCU is building something special. The organization is in a deliberate, well-resourced growth phase with a long-term strategy, a strong balance sheet, and leadership that has earned the trust of both members and employees over decades. For the right leader, this is not a role where you come in to manage steady state. It is a role where you help build the talent engine that fuels the next chapter.
Our commitment is to create an experience where employees say, "I LOVE working here because I LOVE who I’m becoming while inspiring people to LOVE where they bank." We’re focused on and investing in helping you become a better leader - from the boardroom to the family room and bank to the backyard.
UCCU holds itself to a high standard of honesty, professionalism, and integrity. Its culture is built on commitment to outstanding service, respect for others, and fiscal responsibility. Leaders here are expected to model the culture, invest in people, and lead with both strategic vision and executional discipline.
The service center sits at the center of all of it. It touches every member’s segment, every product, and every channel. The VP Service Center is one of the most consequential operating roles in the organization, and one of the most visible opportunities for a leader who wants to make a real difference.
You are a people-focused leader who enjoys developing teams, building relationships, and helping others succeed. You understand that exceptional member experiences start with engaged employees, and you are passionate about creating an environment where both can thrive.
Leadership & Team Development
- You enjoy coaching, developing, and motivating others to perform at their best.
- You lead by example and create a culture of accountability, growth, and teamwork.
- You are approachable, supportive, and skilled at building trust with employees.
- You are comfortable providing feedback, setting expectations, and holding others accountable.
- You are committed to helping team members grow professionally and achieve their goals.
Member & Community Focus
- You believe in building meaningful relationships with members and delivering exceptional service.
- You are passionate about helping people improve their financial well-being.
- You create welcoming experiences that make members feel valued and cared for.
- You enjoy connecting with your community and representing UCCU through local partnerships and events.
- You understand the importance of balancing member needs with business objectives.
Business & Operational Mindset
- You are goal-oriented and motivated by achieving results.
- You can effectively balance people leadership, operational execution, and business growth.
- You are comfortable using data and performance metrics to drive decisions.
- You take ownership of branch performance and continuously look for ways to improve.
- You are adaptable, organized, and capable of managing multiple priorities in a fast-paced environment.
Success in this role means building a high-performing team, creating exceptional member experiences, and achieving branch goals while living UCCU's mission and values.
Team Leadership
- Employees feel supported, engaged, and motivated to succeed.
- Team members receive consistent coaching, development, and recognition.
- The branch maintains a strong culture of teamwork, accountability, and service.
- Future leaders are developed through intentional coaching and growth opportunities.
Member Experience
- Members receive exceptional service and personalized financial solutions.
- Member satisfaction, loyalty, and relationship depth continue to grow.
- The branch consistently delivers a welcoming and positive member experience.
- Team members identify opportunities to improve members' financial strength and achieve their goals.
Business Performance
- Branch growth, lending, deposit, and service goals are achieved or exceeded.
- Team members effectively identify and refer opportunities that benefit members.
- Community outreach efforts contribute to increased awareness, membership, and business growth.
- The branch contributes positively to UCCU's long-term strategic objectives.
Operational Excellence
- Compliance, audit, and operational standards are consistently maintained.
- The branch operates efficiently, accurately, and with a high level of professionalism.
- Team members are trained, prepared, and empowered to deliver consistent results.
- A strong culture of accountability and continuous improvement is evident throughout the branch.
- Works a regular and predictable schedule.
Compensation will be based on experience, qualifications, and market alignment. The total package includes a competitive base salary, annual incentive opportunity tied to personal and organizational performance, and comprehensive benefits consistent with UCCU's commitment to its employees.
Equal Opportunity Statement
UCCU is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
