Top 403 Client manager Jobs in Washington Dc

Operations Manager - Client Services & Dispatch
Excel Courier —Ashburn, VA
- $98,040 - $144,840 a year
- Full-time
- Background check
- 5 years
- Pass drug screening
- Health savings account
- Health insurance
13h
Client Risk & Reputation Analyst
Bain & Co. —Washington, DC
- $64,000 - $84,000 a year
- Full-time
- Spanish
- Writing skills
- Research
- Wellness program
- Paid holidays
Quick Apply
Client Relationship Manager - Bethesda, MD
Charles Schwab —Bethesda, MD
- $91,000 - $139,500 a year
- Mid-level
- Office
- Supervising experience
- Paid parental leave
- Employee stock purchase plan
Client Solutions Manager (Marketing & Creative) Washington DC
Robert Half —Washington, DC
- $75,000 - $92,000 a year
- Email
- Marketing
- Mid-level
- Business development
- Paid parental leave
- Health savings account
Sr Customer Success Manager - Veza
ServiceNow —Washington, DC
- $102,300 - $179,000 a year
- Online Application
- Remote
- 7 years
- Residential
- Fair chance
- Employee stock purchase plan
- Health insurance
Quick Apply
Senior Customer Success Manager
NVIDIA —Washington, DC
- $224,000 - $356,500 a year
- Full-time
- Bachelor of Science
- Bachelor's degree
- Travel
Client Success Manager
Trivium —Washington, DC
- $70,000 - $120,000 a year
- Full-time
- Remote
- Mentoring
- Senior level
- Paid time off
Quick Apply
PBM Client Experience Manager
CVS Health —Washington, DC
- $46,988 - $122,400 a year
- Full-time
- 5 years
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
1d
Senior Customer Success Manager - Moveworks (Federal)
ServiceNow —Washington, DC
- $113,700 - $177,650 a year
- Online Application
- Remote
- Residential
- Bachelor's degree
- Travel
- Employee stock purchase plan
- Health insurance
Quick Apply
Client Relations Manager
URAC —Washington, DC
- $66,000 - $800,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
Customer Success Manager (Remote)
Sorcero —Washington, DC
- $110,000 - $125,000 a year
- Remote
- Marketing
- 3 years
- Analysis skills
- Paid parental leave
- Health insurance
Customer Success Manager, MuleSoft - Public Sector (Federal, State, and Local)
Salesforce —Washington, DC
- $123,100 - $202,600 a year
- Full-time
- Office
- 3 years
- Product management
- Paid parental leave
- Disability insurance
Senior Customer Success Manager
MongoDB —Washington, DC
- $97,000 - $190,000 a year
- Remote
- Computer science
- Computer Science
- Bachelor's degree
- Parental leave
Remote Hospitality Support Manager
Qureos Inc —Washington, DC
- Remote
- Mid-level
- Communication skills
9d
Manager / Senior Manager, Client Services
True North Insights —Washington, DC
- $86,000 - $151,000 a year
- Bachelor's degree
- Mentoring
- US work authorization
- Paid holidays
- Health insurance
17h
Customer Success Manager - Core (Public Sector/Federal Civilian)
Salesforce —Washington, DC
- $123,100 - $202,600 a year
- Full-time
- Office
- 3 years
- Product management
- Paid parental leave
- Disability insurance
Enterprise Customer Success Manager
MariaDB plc —Washington, DC
- $70,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Client Relationship Manager - DC
FusionTek —Washington, DC
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- Azure
- Mid-level
- AWS
- Paid holidays
- Health insurance
Quick Apply
Customer Success Manager
TRM Labs —Washington, DC
- Weekends as needed
- Remote
- Salesforce
- Senior level
Quick Apply
Navy Client Account Manager
AECOM —Arlington, VA
- $200,000 - $225,000 a year
- Full-time
- Remote
- Engineering
- Doctor of Philosophy
- Travel
- AD&D insurance
- Employee stock purchase plan
9d

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Operations Manager - Client Services & Dispatch

Excel Courier -
Ashburn, VA

Apply Now

Job Details

Full-time
$98,040 - $144,840 a year
13 hours ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Team leadership

Full Job Description

Operations Manager – Client Services & Dispatch

Excel Courier | Ashburn, VA | Full Time | On-Site

Position Summary
The Operations Manager – Client Services & Dispatch leads the Client Services and Dispatch teams, with primary accountability for personnel management, team development, and operational process ownership of these functions. Build, scale, and hold accountable high-performing teams that deliver service quality to customers. Partner with the operations management team to ensure end-to-end service delivery.

Essential Functions (Duties and Responsibilities)
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Service-quality accountability. Serve as the primary point of accountability for service-quality outcomes delivered by the Client Services and Dispatch functions.
Build and scale teams. Build and scale the Client Services and Dispatch teams in line with business growth, including workforce planning, hiring, onboarding, role design, staffing requirements, selection, and recommend termination.
Develop people and culture. Develop team members through coaching, mentoring, skills development, and career-path planning; guide employees in handling difficult or complex problems and resolving escalated complaints or disputes. Foster a positive, collaborative team culture using strong interpersonal and communication skills across all levels of the organization.
Performance standards and accountability. Establish clear performance.
standards and accountability mechanisms; conduct regular performance reviews, coach through performance issues, and hold team members to defined expectations.
Process ownership and daily operations. Own and continuously improve the processes within Client Services and Dispatch; maintain metrics, reports, process documentation, customer service logs, and training records; prepare work schedules and assign specific duties.
Compliance and oversight. Monitor operations to ensure staff compliance with administrative policies and procedures, safety rules, contracts, and government regulations.
Cross-functional collaboration. Collaborate with the operations management team, to formulate and implement cross-functional policies, procedures, goals, and objectives, including process and technology initiatives.

Work Environment
This job operates in a demanding, high stress, fast-paced call-center office setting, as well as occasional presence in a temperature-controlled warehouse. This position routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Requirements
While performing the duties of this job the employee is frequently required to walk, sit, hear, speak, hold, visually inspect, and utilize repetitive hand motions requiring finger dexterity and hand eye coordination. Employee must maintain a professional and customer-friendly demeanor, be able to work in a fast paced environment, handle stressful situations, occasionally lift and handle packages up to 50 lbs., and be able to visually distinguish primary colors.

Core Competencies
Team Leadership
Managing People / People Development
Performance Coaching & Accountability
Interpersonal Skills / Impact and Influence
Conflict Resolution
Change Management
Customer Service
Delegation
Problem Solving
Communication

Required Education and Experience

Five or more years of people-management experience leading and developing teams in a high volume, dynamic environment.
Demonstrated track record of scaling teams, building accountability structures, and developing direct reports.

Compliance Requirements
Successful completion of all required pre-employment screenings, onboarding requirements, and mandatory training programs, including background screening, drug screening, credit check, HIPAA training, TSA training, and other company-required certifications.

Job Type: Full-time

Pay: $98,040.00 - $144,840.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Apply Now

Refine Your Search

client manager jobs in washington dc

Operations Manager - Client Services & Dispatch

Client Risk & Reputation Analyst

Client Relationship Manager - Bethesda, MD

Client Solutions Manager (Marketing & Creative) Washington DC

Sr Customer Success Manager - Veza

Senior Customer Success Manager

Client Success Manager

PBM Client Experience Manager

Senior Customer Success Manager - Moveworks (Federal)

Client Relations Manager

Customer Success Manager (Remote)

Customer Success Manager, MuleSoft - Public Sector (Federal, State, and Local)

Senior Customer Success Manager

Remote Hospitality Support Manager

Manager / Senior Manager, Client Services

Customer Success Manager - Core (Public Sector/Federal Civilian)

Enterprise Customer Success Manager

Client Relationship Manager - DC

Customer Success Manager

Navy Client Account Manager

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