Top 264 Client relations manager Jobs in Washington Dc

Client Relations Manager
URAC —Washington, DC
- $66,000 - $800,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
Client Relations Manager
Aristotle —Washington, DC
- $60,000 - $72,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Analysis skills
- Health insurance
- 401(k)
Quick Apply
Outdoor Living Territory Manager- Northern VA
NICOLOCK PAVING STONES —Fairfax, VA
- From $70,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Entry Level Manager
Maryland Business Associates —Arlington, VA
- $900 - $1,550 a week
- Full-time
- Sales
- In-person
- 1 year
Quick Apply
12d
Senior Account Manager
Advanced Programs, Inc. —Columbia, MD
- $110,000 - $160,000 a year
- Full-time
- Background check
- 7 years
- Ability to walk for extended periods
- Disability insurance
- Health insurance
Quick Apply
10d
Key Account Manager – InReach
Sodexo —Washington, DC
- $100,130 - $129,580 a year
- Full-time
- Remote
- Mid-level
- Microsoft Office
- 3 years
- Paid holidays
- Health insurance
4d
Territory Sales Manager
The N2 Company —Bowie, MD
- Hybrid work
- Mid-level
- High school diploma or GED
- Flexible schedule
Quick Apply
Account Manager
ROCS —Washington, DC
- $60,350 - $65,739 a year
- Full-time
- Hospitality
- Office
- Bachelor's degree
- Paid training
- Health insurance
Quick Apply
5h
Customer Success Manager (Remote)
Sorcero —Washington, DC
- $110,000 - $125,000 a year
- Remote
- Marketing
- 3 years
- Analysis skills
- Paid parental leave
- Health insurance
Client Relationship Manager - DC
FusionTek —Washington, DC
- $85,000 - $100,000 a year
- Full-time
- Hybrid work
- Azure
- Mid-level
- AWS
- Paid holidays
- Health insurance
Quick Apply
Strategic Account Manager Job in Washington, DC | $95K Salary & Uncapped Sales Commissions | Paycom Careers
PAYCOM —Arlington, VA
- $95,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
- AD&D insurance
- Employee stock purchase plan
Quick Apply
Customer Success Manager
Trivium —Washington, DC
- $70,000 - $120,000 a year
- Full-time
- Remote
- Mentoring
- Senior level
- Paid time off
Quick Apply
LAC - Client Engagement Manager
Library Systems & Services LLC —Washington, DC
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Travel
- AD&D insurance
- Disability insurance
Quick Apply
Client Operations Manager
Quest Diagnostics —Chantilly, VA
- From $93,200 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Employee stock purchase plan
- Disability insurance
Quick Apply
Mission Success Manager
Second Front Systems —Washington, DC
- $125,000 - $165,000 a year
- Full-time
- Remote
- 5 years
- Senior level
- Communication skills
- Paid holidays
- Health insurance
Sr. Client Relationship Manager
Pillsbury Winthrop Shaw Pittman LLP —Washington, DC
- $175,000 - $225,000 a year
- Full-time
- 8 years
- Business development
- Bachelor's degree
Executive Client Success Manager
Strider Technologies —Tysons Corner, VA
- Full-time
- Hybrid work
- Travel
- Senior level
- Communication skills
- Paid parental leave
- Health insurance
Client Relationship Manager, Employee Benefits - Potential for Hybrid Work
HUB International —Rockville, MD
- $70,000 - $95,000 a year
- Full-time
- Hybrid work
- Spanish
- Data analysis skills
- English
- Wellness program
- Health savings account
Customer Success Manager
HiddenLayer —Washington, DC
- Remote
- Mid-level
- Machine learning
- AI
- Paid holidays
- Dental insurance
Quick Apply
Client Manager
Gallagher Benefit Services —Rockville, MD
- $54,000 - $105,500 a year
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid parental leave
- Health savings account

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Client Relations Manager

URAC -
Washington, DC

Quick Apply

Job Details

Full-time
$66,000 - $800,000 a year

Qualifications

Microsoft Word
Customer communication
Microsoft Excel
Customer relationship building
Customer retention strategy
Word embeddings
Managing clients in a customer support role
Customer engagement
Managing projects
Cross-functional communication

Full Job Description

Description:

MAJOR PURPOSE OF THIS JOB:

Responsible for client relationships, proactive customer service, and client retention per defined monthly/quarterly goals. Additionally, the Client Relations Manager will facilitate customer satisfaction and increase loyalty by implementing regularly scheduled discussions and meetings with their client base throughout the life of the accreditation cycle. The Client Relations Manager will receive and manage an assigned book of business (i.e. organizations).

JOB DUTIES AND RESPONSIBILITIES:

Serves as URAC’s point of contact, a trusted advisor and advocate to the client. Maintains a high level of satisfaction and delivering on the interests of both the customer and URAC.
Maintains a high daily volume of proactive interactions including client meetings, responding to requests for information, outbound calls and emails with the intent of nurturing client relationships, contract negotiation, and identifying New Business opportunities.
Manages the adjudication of all client Notices of Change by coordinating with cross-functional teams (e.g., Directors, Legal, Quality Research & Measurement, etc.) to ensure timely and effective resolution.
Resolves client issues promptly and escalates complex or high-impact matters to the Director, Client Relations as needed.
Builds and sustains long-term client relationships to drive loyalty, satisfaction and retention.
Meets revenue goals by managing the renewal process. Accountable for renewals (re-accreditation) of assigned client accounts.
Understands URAC’s portfolio of accreditation and certification program offerings to explain changes/updates to existing clients during their contract period and renewal.
Conducts regular client business reviews to assess satisfaction, proactively identify risks, and uncover opportunities for improvement and growth.
Updates Salesforce in timely and accurate manner with all notes, key contact information, renewal information and all communications with clients.
Works with other leaders and across other departments (i.e. Sales, Legal, Quality, etc.) to maintain and grow URAC’s institutional knowledge of the client accounts.
Leads and supports contract negotiations with clients, ensuring mutually beneficial agreements and ongoing compliance with all contractual terms and obligations.
Prioritize project work to meet deadlines.
Achieves department targets and metrics. Maintains an accurate log of all active clients and forecasts client renewal dates to balance work.
Maintains a positive customer mentality and problem-solving aptitude.
With a high sense of urgency, updates the Sales team to New Business opportunities for adding additional program to a client’s portfolio and follows-up on status.
Other duties as assigned.

Requirements:

EXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS:

Three to five years of client relations management experience in a business-oriented organization preferred to include contract negotiation experience.
Proven record of success meeting and exceeding business retention goals.
Excellent project management skills managing multiple projects and deadlines.
Proven ability to create and maintain effective customer relationships with key decision makers at all levels of organizations of varying size.
Demonstrated experience working effectively under pressure while remaining positive, flexible, and open to feedback/coaching.
Excellent interpersonal skills, empathy and strong ability to build customer relationships.
Strong listening skills, problem solving skills, and judgment skills.
Excellent customer service skills with proven ability to work in a customer centric environment.
Self-starter, demonstrated ability to work independently as well as to be a proactive team player.
Expert at being able to take direction from multiple sources and then implementing accurately based on that direction.
Ability to collaborate and communicate with people in a variety of roles across multiple departments and leadership levels.
Strong organizational skills, time management skills and the ability to meet deadlines in a fast paced environment.
Proven ability to be detailed oriented.
Proficient experience with Microsoft Word and Excel.
Salesforce or other CRM system experience preferred.
Excellent verbal and written communication skills.
Strong ability to respond quickly and thoughtfully with unexpected questions.

EDUCATION AND TRAINING REQUIREMENTS:

Bachelor’s degree or equivalent experience

Quick Apply

Refine Your Search

client relations manager jobs in washington dc

Client Relations Manager

Client Relations Manager

Outdoor Living Territory Manager- Northern VA

Entry Level Manager

Senior Account Manager

Key Account Manager – InReach

Territory Sales Manager

Account Manager

Customer Success Manager (Remote)

Client Relationship Manager - DC

Strategic Account Manager Job in Washington, DC | $95K Salary & Uncapped Sales Commissions | Paycom Careers

Customer Success Manager

LAC - Client Engagement Manager

Client Operations Manager

Mission Success Manager

Sr. Client Relationship Manager

Executive Client Success Manager

Client Relationship Manager, Employee Benefits - Potential for Hybrid Work

Customer Success Manager

Client Manager

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