Top 226 Credit union Jobs in Washington Dc

Loan Servicing and Collections Manager
DEPARTMENT OF LABOR FEDERAL CREDIT UNION —Washington, DC
- $75,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- 5 years
- Bachelor's degree
- Health insurance
- Dental insurance
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Consumer Loan Servicing Representative
NASA Federal Credit Union —Upper Marlboro, MD
- $42,500 - $70,625 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- High school diploma or GED
- Health savings account
- AD&D insurance
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Branch Member Service Associate III - (Banking Experience Required) - Upper Marlboro, MD
NASA Federal Credit Union —Upper Marlboro, MD
- $23.00 - $27.50 an hour
- Overtime
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- AD&D insurance
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Member Services Representative
BANK FUND STAFF FEDERAL CREDIT UNION —Washington, DC
- $50,000 - $62,000 a year
- Full-time
- Computer literacy
- Office
- No degree
- Paid parental leave
- Health insurance
Member Service Representative - Contact Center
United States Senate Federal Credit Union —Alexandria, VA
- $47,772.01 - $71,658.01 a year
- Full-time
- Microsoft Word
- High school diploma or GED
- Bachelor's degree
- Free parking
- Health insurance
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9d
Member Experience Associate
IDB Global Federal Credit Union —Washington, DC
- $24.13 - $30.16 an hour
- Computer literacy
- Office
- High school diploma or GED
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4d
Member Service Associate
United Nations Federal Credit Union —Washington, DC
- $46,608 - $55,000 a year
- Full-time
- Spanish
- Office
- High school diploma or GED
Relationship Banker
SECU —Silver Spring, MD
- $21.35 - $39.42 an hour
- Full-time
- Mid-level
- Health insurance
- Dental insurance
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Member Service Representative I
STATE DEPARTMENT FEDERAL CREDIT UNION —Alexandria, VA
- Full-time
- Remote
- Windows
- High school diploma or GED
- Analysis skills
- Paid holidays
- Health insurance
Member Service Representative (Part-Time) - Hilltop Village
Navy Federal Credit Union —Alexandria, VA
- $23.75 - $27.55 an hour
- Part-time
- Research
- Office
- Communication skills
- Referral program
2d
Administrative Assistant - Business Development
Lafayette Federal Credit Union —Rockville, MD
- $23.88 - $29.85 an hour
- Full-time
- Office
- Business development
- Entry level
- Commuter assistance
- Paid holidays
2d
Payment Systems Specialist
ANDREWS FEDERAL CREDIT UNION —Suitland, MD
- $21.78 - $27.23 an hour
- Basic math
- Mid-level
- Office
- Free parking
- AD&D insurance
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11d
Member Service Representative - Washington, D.C.
Lafayette Federal Credit Union —Washington, DC
- $38,662 - $45,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Profit sharing
- Commuter assistance
Quick Apply
Systems Analyst - Application Systems
Lafayette Federal Credit Union —Rockville, MD
- $33.37 - $41.72 an hour
- Full-time
- System design
- Research
- Mid-level
- Commuter assistance
- Paid holidays
Member Services Specialist
Lafayette Federal Credit Union —Rockville, MD
- $42,612 - $49,500 a year
- Full-time
- Hybrid work
- 1 year
- Communication skills
- Entry level
- Profit sharing
- Commuter assistance
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Call Center Hybrid Position - Digital Member Support Rep
Signal Financial Federal Credit Union —Kensington, MD
- $23 - $28 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- High school diploma or GED
- Organizational skills
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Member Services Representative
SECU —College Park, MD
- $18.56 - $27.88 an hour
- Full-time
- Communication skills
- Entry level
- Health insurance
- Dental insurance
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Electronic Payments Specialist
ARLINGTON COMMUNITY FEDERAL CREDIT UNION —Falls Church, VA
- $27.83 - $32.74 an hour
- Writing skills
- Mid-level
- Office
- Profit sharing
- Paid holidays
Quick Apply
11d
Sr. Business Services Specialist
BECU —Washington, DC
- $88,000 - $127,500 a year
- Full-time
- 5 years
- Office
- Finance
- Health insurance
- Dental insurance
Member Service Representative (Full-Time) - Glenarden
Navy Federal Credit Union —Glenarden, MD
- $23.75 - $27.55 an hour
- Online Application
- Research
- Office
- Communication skills
- Referral program

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Loan Servicing and Collections Manager

DEPARTMENT OF LABOR FEDERAL CREDIT UNION -
Washington, DC

Quick Apply

Job Details

Full-time
$75,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Microsoft Word
Operational analysis
Staff supervision
Team supervision
Finance
Spreadsheets
Regulatory compliance
Industry knowledge of banking risk management
Team development
Documentation tools
Bachelor's degree
Process improvement planning
Portfolio risk management
Process management

Full Job Description

Position Summary

The Loan Servicing and Collections Manager is responsible for managing loan servicing, consumer collections, and recovery operations to ensure accuracy, compliance, and effective delinquency and loss mitigation outcomes. This role provides direct leadership and operational oversight of loan servicing, loan quality control, collections, and recovery functions and personnel.

This position ensures consistent execution of servicing and collections activities, maintains strong internal controls, and supports audit and examination readiness. The Manager partners with Lending leadership, Accounting, Compliance, and Operations to support portfolio performance and risk management objectives.

Primary Duties & Responsibilities

People Leadership & Performance Management

Provide direct supervision, coaching, and performance management for assigned staff.
Establish clear expectations, goals, and accountability standards aligned with departmental objectives.
Conduct regular check-ins, performance evaluations, and development planning.
Support onboarding, cross-training, and coverage planning to ensure continuity of operations.

Loan Servicing Oversight

Oversee loan servicing operations including post-closing review, loan maintenance, collateral tracking, title perfection, and system accuracy.
Ensure servicing activities are completed timely, accurately, and in accordance with policy, regulatory, and examiner requirements.
Review loan quality control results, identify trends or control gaps, and ensure corrective actions are implemented and documented.
Partner with the Loan Servicing Lead to provide guidance, maintain procedures, and ensure workflow continuity.

Collections & Recovery Management

Oversee consumer collections and recovery activities across early-stage delinquency, late-stage collections, charge-off, and post charge-off recovery.
Ensure collection strategies align with portfolio goals, compliance requirements, and member experience standards.
Monitor delinquency, charge-offs, and recovery performance; identify risks and recommend mitigation strategies.
Provide oversight and guidance for legal recovery activity, repossession coordination (as applicable), and external vendors or legal partners.

Compliance, Risk & Audit Readiness

Ensure servicing and collection activities comply with applicable laws and regulations, including FDCPA, BSA/AML, OFAC, and state requirements.
Maintain accurate and complete documentation to support internal audits, external audits, and regulatory examinations.
Serve as a point of contact for servicing and collections-related audit or examiner inquiries.
Escalate material risks, compliance issues, or policy exceptions to Lending leadership promptly.

Reporting & Portfolio Monitoring

Review and analyze servicing, delinquency, collections, and recovery metrics.
Prepare or contribute to operational, risk, and performance reporting for management, ALCO, and Board use as requested.
Use data to identify trends, staffing needs, and opportunities for process improvement.

Process Improvement & Collaboration

Identify opportunities to improve efficiency, accuracy, and controls across servicing and collections workflows.
Partner with Lending, Compliance, Finance, and Technology teams on system enhancements, testing, and process changes.
Support implementation of policy, procedure, or system updates impacting servicing and collections operations.

Position Requirements Required:

Bachelor’s degree or equivalent experience preferred.
Minimum of 5–7 years of experience in loan servicing, collections, or lending operations within a financial institution.
Prior experience managing employees or teams.
Strong working knowledge of consumer lending products, loan servicing processes, and collections practices.
Demonstrated understanding of FDCPA and other applicable regulatory requirements.
Ability to analyze operational data, manage risk, and support process improvements.
Proficiency with Microsoft Excel, Word, and collaboration tools; familiarity with core loan systems.

Preferred:

Credit union or banking experience.
Experience overseeing both loan servicing and collections functions.
Exposure to post charge-off recovery, legal collections, or vendor management.

Interpersonal Skills

Strong leadership and coaching skills.
Ability to communicate clearly and professionally, including during difficult conversations.
High level of discretion, judgment, and accountability when handling sensitive information.
Ability to work collaboratively across departments.

Work Environment

This position is in person based on operational need. This role may transition into hybrid upon operational flexibility. This job description reflects the core responsibilities and expectations of the Loan Servicing and Collections Manager role. The employee may perform other job-related duties as assigned, and the organization may adjust the role as operational needs evolve.

Pay: $75,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in Washington, DC 20210

Quick Apply

Refine Your Search

credit union jobs in washington dc

Loan Servicing and Collections Manager

Consumer Loan Servicing Representative

Branch Member Service Associate III - (Banking Experience Required) - Upper Marlboro, MD

Member Services Representative

Member Service Representative - Contact Center

Member Experience Associate

Member Service Associate

Relationship Banker

Member Service Representative I

Member Service Representative (Part-Time) - Hilltop Village

Administrative Assistant - Business Development

Payment Systems Specialist

Member Service Representative - Washington, D.C.

Systems Analyst - Application Systems

Member Services Specialist

Call Center Hybrid Position - Digital Member Support Rep

Member Services Representative

Electronic Payments Specialist

Sr. Business Services Specialist

Member Service Representative (Full-Time) - Glenarden

I want to receive the latest job alert for credit union in washington dc

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