Top 155 Customer care coordinator Jobs in Washington Dc

Referral Management (Non-Nurse) Reviewer
Zimmerman Associates, Inc. —Bethesda, MD
- $24.13 an hour
- Microsoft Excel
- Microsoft Outlook
- Customer service
Referral Management (Non-Nurse) Reviewer
Zimmerman Associates, Inc. —Bethesda, MD
- $23.56 an hour
- Microsoft Excel
- Microsoft Outlook
- Customer service
Dental Front desk/ Treatment Coordinator
Breeze Dental Fairfax —Fairfax, VA
- $26 - $29 an hour
- Full-time
- Spanish
- Dental office
- Sales
- Free parking
- Paid holidays
Quick Apply
Patient Service Coordinator
MedStar Health —Washington, DC
- $18.70 - $32.72 an hour
- Full-time
- Urgent Care
- High school diploma or GED
- Computer skills
Patient Access Representative
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
- Commuter assistance
- AD&D insurance
Patient Care Coordinator
District Orthodontics —Washington, DC
- $27 - $30 an hour
- Full-time
- Dental office
- Inventory management
- Administrative experience
Patient Service Coordinator MHUC
MedStar Health —Washington, DC
- $18.70 - $32.72 an hour
- Full-time
- Urgent Care
- High school diploma or GED
- Computer skills
14d
Customer Care Service Support Coord
Johnson Controls —Capitol Heights, MD
- $29.80 - $38.00 an hour
- Full-time
- Microsoft Excel
- 5 years
- Mid-level
- Paid training
- Wellness program
6d
Patient Access Rep- 8 hours weekly- Weekend
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Part-time
- Microsoft Excel
- Computer literacy
- HIPAA
Patient Access Coordinator
NeighborHealth —Washington, DC
- $21 - $30 an hour
- Part-time
- Background check
- Spanish
- English
Admissions Coordinator
Collingswood Rehabilitation and Healthcare Center —Rockville, MD
- $40,000 - $75,000 a year
- Full-time
- Skilled nursing facility
- Customer service
- Mid-level
- Dental insurance
- Tuition reimbursement
Quick Apply
Patient Access Representative (PRN | As Needed)
Children's National Hospital —Prince George's County, MD
- $20.75 - $40.99 an hour
- PRN
- Microsoft Excel
- Computer literacy
- HIPAA
Patient Coordinator II
MedStar Radiology Network - Washington, D.C. & Maryland —Washington, DC
- Full-time
- Inventory management
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
12d
Operative Scheduling Coordinator
MedStar Health —Washington, DC
- $18.70 - $32.72 an hour
- Full-time
- Surgery
- Word processing
- Medical office experience
13d
Practice Secretary
NeighborHealth —Washington, DC
- $20 - $27 an hour
- Online Application
- Background check
- Spanish
- Windows
Patient Coordinator
Chevy Chase Facial Plastic Surgery —Bethesda, MD
- $65,000 a year
- Weekends as needed
- Background check
- Spanish
- Surgery
- Health insurance
- Dental insurance
Quick Apply
8d
Registration Coordinator
OrthoVirginia Inc —Arlington, VA
- $19.46 - $29.19 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Clinic
Quick Apply
Medical Front Desk Coordinator
Hillcrest Children Center —Washington, DC
- $22 - $28 an hour
- Full-time
- Mid-level
- Children
- 2 years
- Paid holidays
- Health insurance
Quick Apply
Senior Patient Access Representative
Children's National Hospital —Prince George's County, MD
- $21.17 - $42.35 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Inpatient
- Commuter assistance
- AD&D insurance
Unit Communications Associate - PACU
Children's National Hospital —Washington, DC
- $20.75 - $40.99 an hour
- Full-time
- In person
- Microsoft Word
- Computer literacy
- Basic math
- Commuter assistance
- AD&D insurance

I want to receive the latest job alert for customer care coordinator in washington dc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer care coordinator jobs near washington dc

Patient Access Representative jobs in Washington, DC

Patient Access Coordinator jobs in Washington, DC

Scheduling Coordinator jobs in Washington, DC

Patient Care Coordinator jobs in Washington, DC

Nurse jobs in Bethesda, MD

Admissions Coordinator jobs in Rockville, MD

Secretary jobs in Washington, DC

Patient Coordinator jobs in Bethesda, MD

Front Desk Coordinator jobs in Fairfax, VA

Communications Associate jobs in Washington, DC

Front Desk Coordinator jobs in Washington, DC

Patient Coordinator jobs in Washington, DC

Patient Services Coordinator jobs in Washington, DC

Senior Patient Access Representative jobs in Washington, DC

Senior Patient Access Representative jobs in New York, NY

Senior Patient Access Representative jobs in Ardmore, OK

Senior Software Engineer jobs in Pittsburgh, PA

Inside Sales Representative jobs in Dallas, TX

Sales Representative jobs in Nashville, TN

Senior Accountant jobs in Sacramento, CA

Referral Management (Non-Nurse) Reviewer

Zimmerman Associates, Inc. -
Bethesda, MD

Apply Now

Job Details

$24.13 an hour

Qualifications

Customer communication
Microsoft Excel
Microsoft Outlook
Customer service
Associate's degree
Medical terminology

Full Job Description

Zimmerman Associates, Inc. (ZAI) is seeking to hire multiple Referral Management (Non-Nurse) Reviewers to support our contract with the Integrated Referral Management and Appointing Center (IRMAC), the National Capital Region’s premier authority for appointment coordination and referral management services for beneficiaries within the Defense Health Network.

Pay Rate: $24.13 per hour plus $5.09 Health & Wellness Fringe

Role and Responsibilities:

Referral Management (Non-Nurse) Reviewers will facilitate centralized product line and specialty referrals for Active-Duty Service Members and TRICARE Prime beneficiaries enrolled at Military Treatment Facilities (MTFs) within the National Capital Region.

This is an onsite opportunity

Qualifications / Skills / Experience:

Minimum of an Associate’s degree
At least 2 years of experience in Utilization Management, Referral Management, Authorization/Denials, or Medical Claims Processing/Insurance Referral
U.S. Citizenship required, with the ability to obtain a Public Trust Clearance
Knowledge of medical care criteria such as InterQual, Milliman Ambulatory Care Guidelines, Specialty Referral Guidelines (SRGs), or other evidence-based Military Health System (MHS) guidelines
Familiarity with medical terminology and ability to learn MHS, VA-DOD Sharing Program, TRICARE, HIPAA, and release of medical information protocols
Excellent communication and interpersonal skills
Strong customer service orientation
Understanding of Access to Care Standards within the Direct Care System
Attention to detail, including correct use of deferral codes
Strong organizational skills with ability to prioritize tasks and manage time effectively
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook) and internet navigation

Essential Tasks:

Review and process referrals for administrative and clinical completeness and appropriateness, completing disposition within 24 hours of referral date
Collaborate with appointing centers, case managers, product line nurses, providers, clinics, managed care contractors, and other healthcare team members to ensure appropriate use of Direct Care and civilian network resources
Ensure patients are scheduled with the right provider, at the right time and place
Review compliance with Specialty Referral Guidelines (SRGs) per IRMAC protocols
Complete and return Clear Legible Reports (CLR) to ordering civilian providers within required Return of Favorable Response (ROFR) timelines
Manage telephone, written, and electronic communications regarding specialty appointments and referrals
Monitor and process referral management worklists (e.g., Genesis Work Lists) to ensure timely consult processing
Communicate referral status to patients, including benefit counseling and advocacy resources as needed
Reschedule or redirect patients within 3 days when referrals are disapproved or invalid, advising on other care options and Line-of-Duty issues
Receive and enter ROFR referrals in MHS-GENESIS from Military Contractor Support Centers (MCSC) portals for assigned specialties/product lines, adhering to all timelines and business rules
Verify patient eligibility and update demographics in MHS-GENESIS
Document patient interactions, especially when appointments are refused, and coordinate with Beneficiary Counselor and Assistance Coordinator as appropriate
Coordinate with product line nurses and clinics for special accommodations
Interface with MCSC and multidisciplinary teams to ensure referral appropriateness
Submit referrals to non-network providers for TRICARE Service Center medical necessity reviews
Monitor referral management voicemail and return patient calls within established guidelines
Provide External Provider Referral Online (EPRO) information as requested
Close unused referrals following DHA IPM and NCR Medical Directorate policies, notifying ordering providers accordingly
Orient and train new IRMAC staff on referral processes and timelines
Perform other duties as assigned

Zimmerman Associates, Inc. is an equal opportunity employer. We comply with Federal and State Equal Opportunity laws and consider qualified applicants without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, veteran status, or any other protected status.

#INDSPN

Apply Now

Refine Your Search

customer care coordinator jobs in washington dc

Referral Management (Non-Nurse) Reviewer

Referral Management (Non-Nurse) Reviewer

Dental Front desk/ Treatment Coordinator

Patient Service Coordinator

Patient Access Representative

Patient Care Coordinator

Patient Service Coordinator MHUC

Customer Care Service Support Coord

Patient Access Rep- 8 hours weekly- Weekend

Patient Access Coordinator

Admissions Coordinator

Patient Access Representative (PRN | As Needed)

Patient Coordinator II

Operative Scheduling Coordinator

Practice Secretary

Patient Coordinator

Registration Coordinator

Medical Front Desk Coordinator

Senior Patient Access Representative

Unit Communications Associate - PACU

I want to receive the latest job alert for customer care coordinator in washington dc

Related Searches

Explore jobs in more locations

Role and Responsibilities:

Qualifications / Skills / Experience:

Essential Tasks:

Job Seeker Tools

Employer Tools

Browse

Stay Connected