Top 2234 Customer service team lead Jobs in Washington Dc

Healthcare Customer Service Team Lead (Remote)
Patient Accounting Service Center, LLC —Washington, DC
- $20 - $21 an hour
- Full-time
- Remote
- Bilingual
- HIPAA
- Mid-level
- AD&D insurance
- Disability insurance
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Guest Service Team Lead
Primo Partners-Ben & Jerry's-Starbucks —Washington, DC
- $18.50 - $28.50 an hour
- Part-time
- Mid-level
- Quick service & fast food restaurant
- Communication skills
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Team Lead
Louis Vuitton —McLean, VA
- $37 - $42 an hour
- Mid-level
- Business development
- Mentoring
- Disability insurance
- Health insurance
Customer Support Lead
SteerBridge —Vienna, VA
- $100,000 - $115,000 a year
- Full-time
- Hybrid work
- Mid-level
- Supervising experience
- Bachelor's degree
- Paid holidays
- Health insurance
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Admin I Customer Care Representative
Ahold Delhaize USA —Hyattsville, MD
- $19.00 - $32.77 an hour
- Full-time
- Hybrid work
- Writing skills
- Merchandising
- High school diploma or GED
Part Time Customer Care Representative (West Coast Preferred)
Shopventory Inc., DBA Thrive —Washington, DC
- $23 - $25 an hour
- Part-time
- Remote
- Spanish
- Writing skills
- Restaurant experience
- Work from home
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Service Desk Team Lead
TekSynap —Arlington, VA
- $130,000 - $155,000 a year
- Weekends as needed
- Pass drug screening
- Ability to lift 50 pounds
- Bachelor's degree
- Disability insurance
- Health insurance
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Customer Care Service Support Coord
Johnson Controls —Capitol Heights, MD
- $29.80 - $38.00 an hour
- On call
- Microsoft Excel
- 5 years
- Mid-level
- Paid training
- Wellness program
7d
Manager, Call Center Operations
Mosaic Pharmacy —Sterling, VA
- $90,000 - $100,000 a year
- Weekends as needed
- Remote
- Background check
- Pass drug screening
- Travel
- Health savings account
- AD&D insurance
Customer Service Team Lead- DC
Verida Inc —Washington, DC
- Weekends as needed
- Computer literacy
- Writing skills
- Basic math
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Customer Support Manager
Kalibri Labs —Washington, DC
- $95,000 - $110,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
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9d
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
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Customer Service Representative
CryptoGex —Washington, DC
- $18.50 - $28.50 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Communication skills
- Paid holidays
- Dental insurance
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GUCCI | Operations Manager - Washington City Center, DC
Gucci —Washington, DC
- $70,000 - $80,000 a year
- Weekends as needed
- Hospitality
- Microsoft Excel
- Bachelor's degree
Service Desk Lead
Koniag Government Services —Vienna, VA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Material Handling Team Lead
Chaise Management Group LLC —Washington, DC
- Full-time
- Mid-level
- Travel
- Leadership
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Seasonal Customer Support Representative
Great Minds —Washington, DC
- $21.50 - $23.00 an hour
- Temporary
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
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Customer Support Specialist
Nevly Holdings Corp. —Washington, DC
- $60,000 - $85,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Training & development
- Paid parental leave
- Health insurance
Customer Service Representative II, CDC INFO Operations - Remote
Maximus —Tysons, VA
- $17.75 - $24.16 an hour
- Weekends as needed
- Remote
- Microsoft Word
- Microsoft Outlook
- Computer literacy
1d
Customer Success Manager (Remote)
Sorcero —Washington, DC
- $110,000 - $125,000 a year
- Remote
- Marketing
- 3 years
- Analysis skills
- Paid parental leave
- Health insurance

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Healthcare Customer Service Team Lead (Remote)

Patient Accounting Service Center, LLC -
Washington, DC

Quick Apply

Job Details

Full-time
$20 - $21 an hour

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Customer Service Team Lead (Healthcare Call Center)

Calling All Natural-Born Leaders!

Do you love solving problems, motivating people, and making a real impact in healthcare? At GetixHealth, we’re not just answering phones — we’re guiding patients, empowering teams, and leading with heart.

We’re hiring a Customer Service Team Lead to oversee a high-performing team supporting our healthcare clients with early-out account services, patient inquiries, and billing support. If you're a strong communicator, a natural coach, and have experience in healthcare or revenue cycle management, this is your opportunity to lead, grow, and make a difference every day.

-

Position Details

Position Type: Full-Time
Potential Start Date: 6/8/2026
Location: Remote (equipment provided; must pass internet speed test)
Reports To: Customer Service Supervisor
Compensation: $20 - $21 per hour + quarterly bonus eligibility
Schedule Hours: Monday–Friday, 10:30am - 7:00pm CST

Position Overview

As a Customer Service Team Lead at GetixHealth, you will oversee a team of Customer Service Representatives who manage high-volume patient inquiries related to billing, payments, medical claims, insurance coverage, and benefits.

This role blends hands-on leadership and operational support, requiring you to coach, monitor, and develop team members while ensuring productivity, quality, compliance, and client satisfaction. You will also serve as a key escalation point and play an active role in improving processes and team performance.

Key Responsibilities:

Team Leadership & Coaching

Lead, coach, and motivate a team to meet and exceed productivity and quality goals
Conduct regular coaching sessions, including monthly 1:1s and real-time feedback
Support onboarding and training of new hires
Foster a positive, accountable, and high-performance team culture

Operational Oversight

Monitor daily call activity (60+ calls/day per CSR) and ensure service standards are met
Track team metrics and performance trends; implement improvement strategies
Assist with scheduling and ensure proper call coverage
Support staff with system, workflow, and telephony issues

Customer & Escalation Management

Handle escalated patient concerns involving billing, claims, and insurance inquiries
Ensure timely and accurate resolution of complex issues
Partner with internal departments and clients to maintain high service levels

Compliance & Process Improvement

Ensure strict adherence to HIPAA and company confidentiality standards
Identify process gaps and recommend improvements for efficiency and quality
Support departmental initiatives and continuous improvement efforts

Collaboration & Communication

Work cross-functionally with leadership, peers, and clients
Maintain clear, professional communication in a fast-paced, high-volume environment
Lead by example in professionalism, accountability, and service excellence

Education & Experience:

High school diploma or GED required; additional education preferred
2–5 years of healthcare revenue cycle experience (required)
2+ years in a lead or supervisory role (preferred)
EPIC experience strongly preferred
Strong knowledge of Medicaid, Medicare, Workers' Compensation, and liability claims preferred
Proven experience working in high-volume, multi-system environments

Skills & Qualifications:

Strong leadership and team development skills
Excellent verbal, written, and interpersonal communication
Advanced problem-solving and conflict resolution abilities
High attention to detail with strong compliance awareness
Ability to manage competing priorities in a fast-paced environment
Proficiency in Microsoft Office and ability to learn new technologies
Bilingual skills are a plus

Additional Notes:

This is a fast-paced, high-volume environment requiring multitasking across systems and patient interactions
Team Leads are expected to support their team daily while driving performance and continuous improvement

Why Join Us?

✔️ Competitive Pay
✔️ Quarterly Bonus Opportunities
✔️ Growth & Advancement Opportunities
✔️ Inclusive, Supportive Culture
✔️ Meaningful Work in Healthcare

Benefits & Incentives

Comprehensive Health Benefits: Choose from a variety of medical, dental, and vision plans designed to support your overall well-being.
Life & Disability Coverage: Receive company-paid Basic Life and AD&D insurance, short-term and long-term disability coverage, with the option to purchase additional voluntary Life and AD&D benefits.
401(k) Retirement Plan: Become eligible to participate in the company's 401(k) plan on the first day of the quarter following three months of continuous employment, with a company match to help you invest in your future.
Paid Time Off: Begin accruing PTO on your first day of employment, promoting a healthy work-life balance from the start.
Flexible Benefit Options: Tailor your benefits package with a variety of options to meet your individual and family needs.

Note: This job description outlines primary duties and is not an exhaustive list of responsibilities.

GetixHealth is an Equal Opportunity Employer and participates in E-Verify.

Experience

Required

HealthCare
Call Center
Manager
Team Lead

Education

Required

High School or better

Behaviors

Required

Thought Provoking: Capable of making others think deeply on a subject
Leader: Inspires teammates to follow them
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Required

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Self-Starter: Inspired to perform without outside help
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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customer service team lead jobs in washington dc

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Customer Service Team Lead (Healthcare Call Center)

Calling All Natural-Born Leaders!

-

Position Details

Position Overview

Key Responsibilities:

Team Leadership & Coaching

Operational Oversight

Customer & Escalation Management

Compliance & Process Improvement

Collaboration & Communication

Education & Experience:

Skills & Qualifications:

Additional Notes:

Why Join Us?

Benefits & Incentives

Experience

Education

Behaviors

Motivations