Top 1328 Director of customer experience Jobs in Washington Dc

Director of Patient Services
Center for Vein Restoration —Greenbelt, MD
- $110,000 - $125,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Organizational skills
Quick Apply
Director of Call Center Operations
Center for Vein Restoration —Greenbelt, MD
- $110,000 - $125,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Organizational skills
Quick Apply
Director of Customer Success
Elsevier —Bethesda, MD
- $86,600 - $144,400 a year
- Full-time
- Google Workspace
- 5 years
- Master's degree
- Disability insurance
- Health insurance
Deputy Director, Housing and Homeless Services, (1252)
Catholic Charities of the Archdiocese of Washington —Washington, DC
- $120,000 a year
- Full-time
- Office
- 3 years
- Finance
- AD&D insurance
- Paid holidays
Director of Operations - MA/ME
Sunrise Senior Living —McLean, VA
- $113,100 - $174,000 a year
- Full-time
- Analysis skills
- Travel
- Senior level
- Paid holidays
- Health insurance
Director of Student Services and Success
University of Maryland —College Park, MD
- $113,930 - $136,716 a year
- Extended hours
- Background check
- Google Workspace
- Customer service
Director of Customer Success
RELX —Bethesda, MD
- $86,600 - $144,400 a year
- Full-time
- Google Workspace
- 5 years
- Master's degree
- Disability insurance
- Health insurance
Director/Senior Director of People & Culture
Greater Baden Medical Services, Inc. —Brandywine, MD
- $130,000 - $170,000 a year
- Full-time
- Google Workspace
- 7 years
- Microsoft Excel
Quick Apply
Director of Administrative Services
Georgetown University —Washington, DC
- $66,783.00 - $126,720.23 a year
- Full-time
- Google Workspace
- Customer service
- 3 years
- Disability insurance
- Health insurance
Assistant Director/Deputy Associate Director, Business Intelligence - Division of Supervision & Regulation
BOARD OF GOVERNORS of the FEDERAL RESERVE SYSTEM —Washington, DC
- Writing skills
- Analysis skills
- Bachelor's degree
8d
Director of Housing Operations
Georgetown University —Washington, DC
- $66,783.00 - $126,720.23 a year
- Weekends as needed
- 5 years
- Word processing
- Computer literacy
- Disability insurance
- Health insurance
Regional Director of Operations
HallKeen Assisted Living Communities —Washington, DC
- Extended hours
- Pass drug screening
- Data analysis skills
- 3 years
Quick Apply
Associate Director of Recruitment and Admissions
George Mason University —Arlington, VA
- Online Application
- Office
- Master's degree
- University
10d
Director of Interpreting
Mid Atlantic Interpreting Group Inc —Washington, DC
- Full-time
- Hybrid work
- Basic math
- English
- Office
Director, Relationship Management
Human Interest —Washington, DC
- $175,000 - $180,000 a year
- Remote
- 5 years
- Team management
- Fair chance
- Health insurance
- Dental insurance
Senior Director, People Capability & Growth
Inovalon —Washington, DC
- $170,900 - $215,000 a year
- Hybrid work
- Computer literacy
- Bachelor of Science
- Office
SENIOR DIRECTOR OF CORPORATE AND FOUNDATION RELATIONS
The Salvation Army National Headquarters —Alexandria, VA
- Full-time
- 7 years
- Microsoft Excel
- Customer service
- Free parking
- Health insurance
Quick Apply
Assistant Director Nursing Ambulatory Urology (RN)
MedStar Health —Washington, DC
- $102,606 - $196,996 a year
- Full-time
- Nursing
- Microsoft Excel
- RN License
Assistant Director of Nursing GI Endoscopy (RN)
MedStar Health —Washington, DC
- $102,606 - $196,996 a year
- Full-time
- Nursing
- Microsoft Excel
- RN License
6d
Director of Counter Threat (P&L)
Marathon TS —Lorton, VA
- $230,000 - $280,000 a year
- Full-time
- Up to 50% travel
- Engineering
- Master's degree
- Opportunities for advancement
Quick Apply
13d

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Director of Patient Services

Center for Vein Restoration -
Greenbelt, MD

Quick Apply

Job Details

Full-time
$110,000 - $125,000 a year

Qualifications

Healthcare staff management
Managing teams in a customer support role
Frontline customer support management
High school diploma or GED
Process improvement planning
Call center management
Senior leadership

Full Job Description

CVR: Where Purpose Meets Work-Life Balance

We believe that when people feel supported, they thrive. That’s why Center for Vein Restoration (CVR) has created a healthcare workplace rooted in purpose, belonging, and trust, where every team member is empowered to grow, contribute, and make a positive impact.

With a 98% patient satisfaction rating, our success is driven by the people who show up every day with talent, passion, and heart. We support work-life balance through consistent weekday-only schedules with no nights, weekends, or on-call shifts. If you’re looking for a place where your work truly matters, where you’ll be encouraged, respected, compensated, and celebrated, we’d love to meet you!

The Director of Patient Services is responsible for overseeing the daily call center operations of all inbound calls from new and existing patients as well as outbound calls to patients and prospects for all purposes where patient communication is needed. The Director of Patient Services leads the process of maximizing patient satisfaction and CVR revenues, as well as maximizing patient retention. The Director serves as the operational owner of all call center systems and patient-facing communication workflows, including change governance for those systems. This role serves as the strategic leader for patient access, balancing exceptional patient experience, operational efficiency, technology innovation, physician support, and revenue growth while building a scalable, high-performing Patient Services organization.

Duties and Responsibilities:

Leads a culture of continuous improvement by identifying operational inefficiencies, simplifying workflows, standardizing best practices, and implementing scalable solutions that improve patient access, employee productivity, and organizational performance
Works closely with senior management to set and meet specific performance requirements for each of the inbound and outbound call programs
Develops and executes the strategic vision and long-term roadmap for the Patient Services Center, ensuring alignment with organizational growth objectives and patient access initiatives.
Establishes annual departmental goals, operational priorities, and success metrics that support company performance and objectives
Manages daily operations to meet or exceed expected KPIs to ensure performance metrics are met. Runs weekly KPI reviews directly with senior management. If performance metrics are not being met, provides the necessary action plans and timelines for performance improvement
Oversees workforce planning, forecasting, capacity management, and scheduling to optimize staffing levels while maintaining service level expectations and operational efficiency
Maintains updated knowledge of all PSC performance requirements as well as company policies, procedures and adheres to the company mission and vision
Owns operational initiatives end-to-end including planning, execution, and post-implementation verification
Owns the strategy, governance, and continuous optimization of all patient-facing communication channels, including phone, SMS, email, AI assistants, IVA platforms, chat, and future digital engagement tools. Maintains oversight of communication workflows, routing logic, system configuration, and change governance to ensure operational excellence and an exceptional patient experience
Evaluates training needs to ensure that all team members maintain current knowledge of multiple programs to deliver excellent customer service to patients
Partners cross-functionally with Operations, Sales, Marketing, Revenue Cycle, Clinical Operations, IT, Training, and Analytics to optimize end-to-end patient journeys and remove barriers to patient access
Uses operational analytics to identify trends, root causes, and opportunities, translating data into actionable strategies that improve conversion, patient satisfaction, operational efficiency, and revenue performance
Serves as the leader for Patient Services by presenting departmental performance, strategic initiatives, operational risks, and recommendations to executive leadership
Develops, defines and instills a culture that is motivating through reward and recognition

Salary Range: $110,000–$125,000

Bonus: Up to 25%

Schedule: 4 days/week in office , 1 day remote

Qualifications:

Demonstrated success leading organizational change, operational transformation, and large-scale process improvement initiatives
Proven experience managing leaders, including managers and supervisors, while building high-performing teams
Strong financial acumen with experience managing departmental budgets, forecasting labor needs, and evaluating business cases for operational investments
Experience implementing or optimizing AI-enabled technologies, automation platforms, CRM systems, workforce management software, or contact center technologies
Demonstrated ability to analyze operational data, identify trends, and make strategic decisions that improve patient access, conversion, and overall business performance
The ability to interact with, support, and influence positively the behavior and activities of patients, physicians and team members
Familiarity with contact center software and related KPI's that drive productivity and performance
Exceptional communication and organization skills include the ability and skills to present to the executive and board level members. Also includes the ability to translate operational needs into technical requirements for IT and analytics teams.
Proficiency with at least one EMR or CMS/PMS system preferred
Analytical, detail-oriented approach to problem solving and business growth
Flexibility and adaptability as it relates to schedules, responsibilities and priorities
Experience in physician medical practices preferred

Minimum Requirements:

High school diploma or equivalent required
Bachelor's degree preferred
Four years of call center supervisory or management experience, including experience at the director or senior manager level
Minimum of three years leading managers, supervisors, or other people leaders
Experience overseeing both inbound and outbound contact center operations
Demonstrated experience managing workforce planning, forecasting, and operational performance in a high-volume environment
Healthcare, physician practice, ambulatory care, or multi-site healthcare operations experience preferred
Proven history of improving operational performance through process improvement, technology adoption, and data-driven decision making

Quick Apply

Refine Your Search

director of customer experience jobs in washington dc

Director of Patient Services

Director of Call Center Operations

Director of Customer Success

Deputy Director, Housing and Homeless Services, (1252)

Director of Operations - MA/ME

Director of Student Services and Success

Director of Customer Success

Director/Senior Director of People & Culture

Director of Administrative Services

Assistant Director/Deputy Associate Director, Business Intelligence - Division of Supervision & Regulation

Director of Housing Operations

Regional Director of Operations

Associate Director of Recruitment and Admissions

Director of Interpreting

Director, Relationship Management

Senior Director, People Capability & Growth

SENIOR DIRECTOR OF CORPORATE AND FOUNDATION RELATIONS

Assistant Director Nursing Ambulatory Urology (RN)

Assistant Director of Nursing GI Endoscopy (RN)

Director of Counter Threat (P&L)

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