Top 23 Entry level helpdesk Jobs in Washington Dc

IT Specialist (Desktop Support)
Health Benefit Exchange Author —Washington, DC
- $80,784 - $103,333 a year
- Full-time
- Research
- Mid-level
- Office
9d
Helpdesk/ Customer Support Entry
AHU Technologies Inc —Washington, DC
- $22 - $25 an hour
- Full-time
- Mid-level
- Windows
- 1 year
Quick Apply
Helpdesk Specialist Entry
AHU Technologies Inc —Washington, DC
- $19 - $21 an hour
- Full-time
- Microsoft Office
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Helpdesk Specialist
ProcureTeq —Arlington, VA
- Inventory management
- Office
- Experience equivalent to degree accepted
IT Remote/Field Technician 0518
Smart Geeks —Washington, DC
- Full-time
- Writing skills
- Mid-level
- Windows
IT Analyst
FSi Strategies —Tysons, VA
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
Help Desk Specialist
software control inc —McLean, VA
- Full-time
- High school diploma or GED
- 1 year
- Communication skills
Quick Apply
Watch Stander / Junior Network Administrator (Secret Clearance Required) Shift Work On-Site
Akima, LLC —Alexandria, VA
- $65,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- In-person
- Health insurance
- Dental insurance
Help Desk Manager Level I
ActioNet —Rosslyn, VA
- Up to $165,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Jr. ICAM
Koniag Government Services —Washington, DC
- $135,000 - $159,060 a year
- Full-time
- Computer Science
- English
- Mid-level
- Paid holidays
- Health insurance
9d
NOC Technician
Visionary Solutions LLC —Herndon, VA
- Weekends as needed
- Background check
- Computer Science
- Engineering
Quick Apply
Voice and Data Communications Engineer
AHU Technologies Inc —Washington, DC
- $42 - $47 an hour
- Full-time
- Hybrid work
- Maintenance
- Mid-level
- Office
Quick Apply
System Administrator 2 - Annapolis Junction, MD
M.C. Dean, Inc —Annapolis Junction, MD
- $90,640 - $135,960 a year
- Weekends as needed
- Computer science
- Computer Science
- Engineering
- Paid parental leave
- Disability insurance
SME STOC Watch Specialists
ProcureTeq —Arlington, VA
- Computer science
- Computer Science
- Mid-level
Unified Communications (UC) Engineer
AHU Technologies Inc —Washington, DC
- $45 - $50 an hour
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
Quick Apply
Information Technology Specialist
US Health Resources and Services Administration —Rockville, MD
- $121,785 - $158,322 a year
- Part-time
- Background check
- Pass drug screening
- Travel
- Loan repayment program
3d
System Administrator
Leader Communications Inc —Alexandria, VA
- Contract
- Management
- Mid-level
- Windows
Quick Apply
5+Yrs Voice and Data Communications Engineer(In Person interview )
GoIntellects Inc. —Washington, DC
- $47 - $50 a day
- Full-time
- Bachelor's degree
- Experience equivalent to degree accepted
- In-person
Quick Apply
Network Computer System Administrator
Integral —McLean, VA
- Full-time
- Computer Science
- System design
- Mid-level
- Paid parental leave
- Paid holidays
IT Cybersecurity Specialist
US Health Resources and Services Administration —Rockville, MD
- $143,913 - $187,093 a year
- Part-time
- Background check
- Pass drug screening
- System design
- Loan repayment program
3d

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entry level helpdesk jobs near washington dc

IT Specialist (Desktop Support)

Health Benefit Exchange Author
Washington, DC

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Job Details

Full-time
$80,784 - $103,333 a year
9 days ago

Qualifications

Research

Full Job Description

DCHBX Social Justice Values Statement

We believe in social justice and the power of diversity, equity, and inclusion, and are committed to fighting longstanding discrimination, racial injustice, and systemic racism to contribute to a more just and equitable future for our workforce, our customers, and our partners.

Introduction

This position is in the District of Columbia Health Benefit Exchange Authority (DCHBX). The mission of the Health Benefit Exchange Authority is to implement a health care exchange program in the District of Columbia in accordance with the Patient Protection and Affordable Care Act (PPACA) of 2010 and the District of Columbia Health Benefit Exchange Authority Establishment Act of 2011, thereby ensuring access to quality and affordable health care to all District of Columbia residents.

This position functions as an Information Technology (IT) Specialist (Desktop Support), responsible for planning and delivering customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer and staff IT hardware and software needs. Typically, the incumbent performs a wide range of support services for customers and staff who need assistance with hardware and software systems, such as triaging the help desk queue triage and resolving related tickets, fault analysis, complex problem resolution, software/hardware asset management, software distribution, communications support, and user training.

Duties and Responsibilities

Provide computers, peripherals, and network support to staff and triage the helpdesk queue and resolve related tickets within the expected timeframe according to the ticket priority. Manages the storage and distribution of HBX IT hardware and software assets. Manages and maintains desktop and network printers, plotters, scanners, and copiers. Researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements.

Develops and maintains an accurate inventory of information technology hardware/software and telecommunications equipment for the agency. Ensures appropriate system hardware maintenance, system file backup, system mass storage utilization, and system hardware/software data security. Diagnoses and resolves complex problems in response to customer-reported incidents. Analyzes computer systems when problems occur to determine the best procedure to follow to restore operational status; and to determine the configuration changes that may be needed to prevent recurrence.

Installs files and software on users’ personal computers, ensures access to all required programs and connectivity to the Local Area Network. Adds to and deletes users from computer systems, and transfers users from one system to another. Works directly with remote and off-site users when log-on/connectivity problems occur, to reach an expedient resolution. Ensures all programming changes are implemented in a timely manner, and all required data files are created and transmitted on schedule.

Qualifications and Education

Specialized Experience – Experience that equipped the applicant with the knowledge, skills, and abilities to perform the duties of the position successfully, and this is typically in or related to the work of the position to be filled. To be creditable, at least one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization.

Licenses and Certifications

None

Working Conditions/Environment

Work is generally performed in an office setting.

Promotion Potential

No known promotion potential.

Other Significant Facts

Tour of Duty: Monday - Friday 8:15 a.m.- 4:45 p.m.

Pay Plan, Series, Grade: CS-2210-12

Collective Bargaining Unit: This position is not a part of a collective bargaining unit.

Position Destination: This position has been deemed Security Sensitive under the guidelines of the DC Personnel Manual. Incumbents of this position are subject to enhanced suitability screening pursuant to Chapter 4 of DC personnel regulations. Accordingly, incumbents must successfully pass a criminal background and consumer credit check as a condition of employment and will be subject to periodic criminal background checks for the duration of their tenure.

Residency Requirement: Applicants claiming “Residency Preference” will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.

EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.

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Refine Your Search

entry level helpdesk jobs in washington dc

IT Specialist (Desktop Support)

Helpdesk/ Customer Support Entry

Helpdesk Specialist Entry

Helpdesk Specialist

IT Remote/Field Technician 0518

IT Analyst

Help Desk Specialist

Watch Stander / Junior Network Administrator (Secret Clearance Required) Shift Work On-Site

Help Desk Manager Level I

Jr. ICAM

NOC Technician

Voice and Data Communications Engineer

System Administrator 2 - Annapolis Junction, MD

SME STOC Watch Specialists

Unified Communications (UC) Engineer

Information Technology Specialist

System Administrator

5+Yrs Voice and Data Communications Engineer(In Person interview )

Network Computer System Administrator

IT Cybersecurity Specialist

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