Top 5488 Functional manager Jobs in Washington Dc

Client Relations Manager
URAC —Washington, DC
- $66,000 - $800,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
Events Program Manager
Palantir Technologies —Washington, DC
- $75,000 - $103,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Children
- Commuter assistance
- Paid parental leave
Manager of Regulatory Affairs
U.S Tire Manufacturers Association —Washington, DC
- $105,000 - $115,000 a year
- Full-time
- Hybrid work
- 7 years
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
11d
Territory Sales Manager
TruBeauty Concepts —Washington, DC
- $50,000 - $80,000 a year
- Full-time
- Sales
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
Director, Food is Medicine and Healthy Corners
DC Central Kitchen —Washington, DC
- $95,000 - $110,000 a year
- Weekends as needed
- Background check
- Microsoft Outlook
- Customer service
- Commuter assistance
- Paid parental leave
Quick Apply
10d
Marketing Specialist/Community Liaison
Stoddard Baptist Global Care —Washington, DC
- $85,000 - $91,000 a year
- Full-time
- Hospital
- Writing skills
- English
- Paid parental leave
- Disability insurance
Quick Apply
4d
Physical Therapist Home Care, Mongomery County
MedStar Health —Greenbelt, MD
- $74,214 - $134,596 a year
- Part-time
- Computer literacy
- BLS Certification
- Physical & Rehabilitation Medicine
Marketing Manager
InFirst Federal Credit Union —Alexandria, VA
- $53,000 - $65,000 a year
- Full-time
- Background check
- 5 years
- Office
- Health insurance
- Dental insurance
Branch Sales Associate
Carrier Enterprise —Herndon, VA
- Part-time
- Marketing
- Computer literacy
- Residential
- Health savings account
- Paid holidays
Quick Apply
Senior Manager, Political Programs & Grassroots
National Association of Chain Drug Stores —Arlington, VA
- $85,000 - $100,000 a year
- Weekends as needed
- Hybrid work
- Background check
- 7 years
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
4d
Safety Operations Program Specialist
Washington Metrorail Safety Commission —Washington, DC
- Overnight shift
- Hybrid work
- Data analysis skills
- 3 years
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Chief of Staff
American Educational Research Association —Washington, DC
- $165,000 - $180,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health savings account
- Paid holidays
Quick Apply
Area Sales Manager Washington, D.C.
CSL Behring —Washington, DC
- Full-time
- Hospital
- Clinic
- Bachelor's degree
Occupational Therapist
Home Recovery Home Aid —Washington, DC
- Full-time
- CPR Certification
- Management
- BLS Certification
Engineering Configuration and Component Engineer
Patton LLC —Gaithersburg, MD
- From $80,000 a year
- Full-time
- 5 years
- ERP systems
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
9d
Mechanical Engineer
AGAM Group Ltd. —Elkridge, MD
- 8 hour shift
- AutoCAD
- Schematics
- CAD
- Health insurance
- Dental insurance
Quick Apply
Sr Manager Regulatory Submissions
Philip Morris International U.S. —Washington, DC
- $176,000 - $220,000 a year
- Full-time
- Hybrid work
- 8 years
- Doctor of Philosophy
- In-person
- Commuter assistance
- Health insurance
Director, Applications Development (ERAS)
Association of American Medical Colleges —Washington, DC
- $186,745 - $219,700 a year
- Full-time
- Computer Science
- Bachelor of Science
- AWS
- Paid parental leave
- Paid holidays
People Operations Manager
Feast & Fettle —Elkridge, MD
- $75,000 a year
- Full-time
- Background check
- Spanish
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
Regional Sales Manager East Coast (Remote)
GEHA —Washington, DC
- $81,755 - $103,425 a year
- Full-time
- Marketing
- 5 years
- Bachelor's degree
- AD&D insurance
- Disability insurance

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Client Relations Manager

URAC -
Washington, DC

Quick Apply

Job Details

Full-time
$66,000 - $800,000 a year

Qualifications

Microsoft Word
Customer communication
Microsoft Excel
Customer relationship building
Customer retention strategy
Word embeddings
Managing clients in a customer support role
Customer engagement
Managing projects
Cross-functional communication

Full Job Description

Description:

MAJOR PURPOSE OF THIS JOB:

Responsible for client relationships, proactive customer service, and client retention per defined monthly/quarterly goals. Additionally, the Client Relations Manager will facilitate customer satisfaction and increase loyalty by implementing regularly scheduled discussions and meetings with their client base throughout the life of the accreditation cycle. The Client Relations Manager will receive and manage an assigned book of business (i.e. organizations).

JOB DUTIES AND RESPONSIBILITIES:

Serves as URAC’s point of contact, a trusted advisor and advocate to the client. Maintains a high level of satisfaction and delivering on the interests of both the customer and URAC.
Maintains a high daily volume of proactive interactions including client meetings, responding to requests for information, outbound calls and emails with the intent of nurturing client relationships, contract negotiation, and identifying New Business opportunities.
Manages the adjudication of all client Notices of Change by coordinating with cross-functional teams (e.g., Directors, Legal, Quality Research & Measurement, etc.) to ensure timely and effective resolution.
Resolves client issues promptly and escalates complex or high-impact matters to the Director, Client Relations as needed.
Builds and sustains long-term client relationships to drive loyalty, satisfaction and retention.
Meets revenue goals by managing the renewal process. Accountable for renewals (re-accreditation) of assigned client accounts.
Understands URAC’s portfolio of accreditation and certification program offerings to explain changes/updates to existing clients during their contract period and renewal.
Conducts regular client business reviews to assess satisfaction, proactively identify risks, and uncover opportunities for improvement and growth.
Updates Salesforce in timely and accurate manner with all notes, key contact information, renewal information and all communications with clients.
Works with other leaders and across other departments (i.e. Sales, Legal, Quality, etc.) to maintain and grow URAC’s institutional knowledge of the client accounts.
Leads and supports contract negotiations with clients, ensuring mutually beneficial agreements and ongoing compliance with all contractual terms and obligations.
Prioritize project work to meet deadlines.
Achieves department targets and metrics. Maintains an accurate log of all active clients and forecasts client renewal dates to balance work.
Maintains a positive customer mentality and problem-solving aptitude.
With a high sense of urgency, updates the Sales team to New Business opportunities for adding additional program to a client’s portfolio and follows-up on status.
Other duties as assigned.

Requirements:

EXPERIENCE, KNOWLEDGE, AND SKILL REQUIREMENTS:

Three to five years of client relations management experience in a business-oriented organization preferred to include contract negotiation experience.
Proven record of success meeting and exceeding business retention goals.
Excellent project management skills managing multiple projects and deadlines.
Proven ability to create and maintain effective customer relationships with key decision makers at all levels of organizations of varying size.
Demonstrated experience working effectively under pressure while remaining positive, flexible, and open to feedback/coaching.
Excellent interpersonal skills, empathy and strong ability to build customer relationships.
Strong listening skills, problem solving skills, and judgment skills.
Excellent customer service skills with proven ability to work in a customer centric environment.
Self-starter, demonstrated ability to work independently as well as to be a proactive team player.
Expert at being able to take direction from multiple sources and then implementing accurately based on that direction.
Ability to collaborate and communicate with people in a variety of roles across multiple departments and leadership levels.
Strong organizational skills, time management skills and the ability to meet deadlines in a fast paced environment.
Proven ability to be detailed oriented.
Proficient experience with Microsoft Word and Excel.
Salesforce or other CRM system experience preferred.
Excellent verbal and written communication skills.
Strong ability to respond quickly and thoughtfully with unexpected questions.

EDUCATION AND TRAINING REQUIREMENTS:

Bachelor’s degree or equivalent experience

Quick Apply

Refine Your Search

functional manager jobs in washington dc

Client Relations Manager

Events Program Manager

Manager of Regulatory Affairs

Territory Sales Manager

Director, Food is Medicine and Healthy Corners

Marketing Specialist/Community Liaison

Physical Therapist Home Care, Mongomery County

Marketing Manager

Branch Sales Associate

Senior Manager, Political Programs & Grassroots

Safety Operations Program Specialist

Chief of Staff

Area Sales Manager Washington, D.C.

Occupational Therapist

Engineering Configuration and Component Engineer

Mechanical Engineer

Sr Manager Regulatory Submissions

Director, Applications Development (ERAS)

People Operations Manager

Regional Sales Manager East Coast (Remote)

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