Top 63 Help desk lead Jobs in Washington Dc

Tier III Helpdesk Lead
Addison Group —Washington, DC
- $70,000 - $90,000 a year
- Mid-level
- 3 years
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
18h
Mobile Device Customer Service Lead
Leidos —Washington, DC
- $65,650 - $118,675 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
1d
Help Desk Specialist II Lead (CRS)
Computer World Services —Washington, DC
- $69,000 - $81,000 a year
- Full-time
- Office
- Windows
- High school diploma or GED
Tech Refresh Team Lead
Leidos —Alexandria, VA
- $73,450 - $132,775 a year
- Full-time
- Customer service
- Mid-level
- 3 years
Senior Lead Installation Technician
Leidos —Alexandria, VA
- $92,300 - $166,850 a year
- Full-time
- 5 years
- Master's degree
- High school diploma or GED
6d
Infrastructure Service Lead - TS/SCI with Polygraph
General Dynamics Information Technology —Annapolis Junction, MD
- $128,039 - $173,229 a year
- 8 years
- Analysis skills
- Bachelor's degree
- Paid time off
- 401(k) matching
Helpdesk Lead
Computer World Services —Washington, DC
- $120,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
Help Desk Team Lead
Booz Allen Hamilton —Arlington, VA
- $86,800 - $198,000 a year
- Full-time
- DevOps
- Mid-level
- Office
- Disability insurance
- Health insurance
8d
FEMA Enterprise Service Desk Lead
CACI —National Harbor, MD
- $70,800 - $148,600 a year
- Weekends as needed
- Hybrid work
- Windows
- 8 years
- Analysis skills
- Health insurance
Service Desk Lead
Koniag Government Services —Vienna, VA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
1d
Service Desk Lead (Active Secret Clearance)
Akima, LLC —Alexandria, VA
- $150,000 - $170,000 a year
- Full-time
- Computer Science
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Help Desk Specialist I Shift Lead (Copyright)
Computer World Services —Washington, DC
- $55,000 - $65,000 a year
- Full-time
- Research
- Mid-level
- High school diploma or GED
Service Desk Team Lead
TekSynap —Arlington, VA
- $130,000 - $155,000 a year
- Weekends as needed
- Pass drug screening
- Ability to lift 50 pounds
- Supervising experience
- Disability insurance
- Health insurance
Help Desk Shift Lead
Everforth ECS —Fairfax, VA
- Office
- 3 years
- Senior level
Helpdesk Lead/CAB Manager
ValidaTek, Inc. —Arlington, VA
- $79,648.00 - $132,746.67 a year
- Full-time
- Background check
- 5 years
- Bachelor's degree
Training Lead
University of Maryland —College Park, MD
- $108,480 - $130,176 a year
- Weekends as needed
- Background check
- Google Workspace
- ERP systems
2d
Lead, IT Specialist 0365
Smart Geeks —Washington, DC
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
Service Desk Lead
RIVIDIUM —Alexandria, VA
- Weekends as needed
- Mid-level
- Bachelor's degree
- Continuous improvement
Lead Desktop Technician / Laptop Refresh Team Lead
Chenega Agile Real-Time Solutions —Washington, DC
- $70,600 - $80,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- High school diploma or GED
Enterprise Monitoring and Operations Support Lead
TekSynap —Rockville, MD
- $110,000 - $135,000 a year
- Weekends as needed
- Computer Science
- 5 years
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply

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help desk lead jobs near washington dc

Tier III Helpdesk Lead

Addison Group -
Washington, DC

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Job Details

$70,000 - $90,000 a year
18 hours ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Public Cloud
Incident Escalation
Cloud service support
Escalation handling

Full Job Description

Position Title: Tier III Helpdesk Lead

Location: Washington, DC (hybrid)

Assignment Type: Direct Hire

Salary Range: $70K - $90K

Work Schedule: Monday – Friday (3 Days on Site)

Benefits: This position may be eligible for medical, dental, vision, and 401(k).

Responsibilities:

Serve as the final escalation point for complex technical issues unresolved by Tier I and Tier II, owning tickets through to resolution within our ticketing system.

Diagnose and resolve advanced hardware, software, network, and infrastructure issues, documenting all findings and resolutions.

Lead root cause analysis (RCA) for critical incidents and outages, completing post-mortems and linking problem records to known error articles in the CMDB.

Administer and troubleshoot enterprise systems including servers, virtualization platforms, cloud environments, Entra ID, and core network infrastructure.

Investigate and respond to security incidents, enforcing patch management, vulnerability remediation, and compliance policies.

Create and maintain technical documentation.

Develop and deploy automated solutions using PowerShell, Python, or Bash to eliminate repetitive tasks, accelerate remediation, and improve system reliability.

Leverage platform reporting and dashboards to identify ticket trends, recurring incidents, and opportunities for proactive problem management.

Engage vendors and third-party publishers to resolve product defects and act as a technical liaison between IT and business stakeholders during major incidents or projects.

Author and maintain knowledge base articles, runbooks, and SOPs.

Manage, mentor and train Tier 1/2 staff to reduce escalation volume.

Qualifications:

3+ years of IT support experience with exposure to advanced troubleshooting or escalation.

Hands-on experience with Microsoft Azure (M365, Intune, Entra ID, or similar).

Working knowledge of ITSM platforms.

Some scripting or automation experience (PowerShell, Python, or Bash).

A strong communicator who stays composed under pressure.

Preferred Skills and Experience:

Microsoft Azure (AZ-900, AZ-104) and Microsoft 365 certifications.

ITIL certification.

Experience with Microsoft 365, Intune, or cloud environments.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

IND 005-009

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Refine Your Search

help desk lead jobs in washington dc

Tier III Helpdesk Lead

Mobile Device Customer Service Lead

Help Desk Specialist II Lead (CRS)

Tech Refresh Team Lead

Senior Lead Installation Technician

Infrastructure Service Lead - TS/SCI with Polygraph

Helpdesk Lead

Help Desk Team Lead

FEMA Enterprise Service Desk Lead

Service Desk Lead

Service Desk Lead (Active Secret Clearance)

Help Desk Specialist I Shift Lead (Copyright)

Service Desk Team Lead

Help Desk Shift Lead

Helpdesk Lead/CAB Manager

Training Lead

Lead, IT Specialist 0365

Service Desk Lead

Lead Desktop Technician / Laptop Refresh Team Lead

Enterprise Monitoring and Operations Support Lead

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