Top 15 Helpdesk agent Jobs in Washington Dc

Tier 1 Helpdesk Technician
HUMAN TOUCH LLC —Silver Spring, MD
- $17.50 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Windows
- Health insurance
- Dental insurance
Quick Apply
Systems Administrator
Tecolote Research, Inc. —Arlington, VA
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid jury duty
- AD&D insurance
Group Reservations Coordinator
Omni Hotels & Resorts —Washington, DC
- Full-time
- Microsoft Excel
- Customer service
- Mid-level
Quick Apply
1d
Security GSOC Supervisor- In Office
GardaWorld Security Services U.S. —Bethesda, MD
- From $34 an hour
- Extended hours
- Background check
- Military
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
1d
Helpdesk Support (Senior) - Tysons
Agil3 Technology Solutions (A3T) —Tysons, VA
- Full-time
- Computer science
- Computer Science
- Engineering
- Travel reimbursement
- Paid holidays
Program Manager DOL OFLC-Case Processing & Operational Support
Interactive Government Holdings, Inc. —Washington, DC
- Monday to Friday
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Senior Helpdesk Access Manager
Interactive Process Technology LLC —Fort Belvoir, VA
- Full-time
- 8 years
- Bachelor's degree
- Senior level
Quick Apply
Systems & Network Administrator
Apogee Engineering, LLC —Arlington, VA
- Full-time
- Office
- 3 years
- Master's degree
16h
System Administrator
MISSION FIRST INC —Annapolis Junction, MD
- Full-time
- 5 years
- Mentoring
- Senior level
Helpdesk / Access Manager - Mid - #874
Allen Integrated Solutions —Fort Belvoir, VA
- 7 years
- Office
- High school diploma or GED
Quick Apply
23h
Policy Analyst (FCP)
Apogee Engineering, LLC —Arlington, VA
- Full-time
- Mid-level
- Office
- 3 years
12d
Helpdesk / Access Manager - Senior - #875
Allen Integrated Solutions —Fort Belvoir, VA
- 7 years
- High school diploma or GED
- Senior level
Quick Apply
23h
Helpdesk / Access Manager- Senior / Mid (Top Secret with agreement to obtain CI Poly)
North Point Technology —Fort Belvoir, VA
- Monday to Friday
- 7 years
- High school diploma or GED
- Senior level
Quick Apply

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NetSuite System Administrator
Synagro WWT, Inc. —Baltimore, MD
Aid in writing clear, concise documentation and technical instructions for both technical and non-technical audiences. 15 days paid time off.
$120,000 - $140,000 a year
Quick Apply
RHEL Systems Administrator (Cameo Administrator)
ENSCO, Inc. —Warrenton, VA
They are responsible for technical support to a large user community, providing technical expertise in accessing and using the Cameo system, and helps explain…
$110,448 - $150,000 a year
13d

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POS Support Agent
Express Wash Concepts LLC —Etna, OH
Communicate clearly with non-technical users, translating technical instructions into simple, actionable steps. Secure future: 401k with up to 4% company match.
Quick Apply

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helpdesk agent jobs near washington dc

Tier 1 Helpdesk Technician

HUMAN TOUCH LLC -
Silver Spring, MD

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Job Details

Full-time
$17.50 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Windows
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Ticketing system technical support

Full Job Description

HumanTouch is looking for a Tier 1 Help Desk Technician to support our IT Service Desk for a federal government customer.

Help Desk Technicians provide IT support for over 22000 worldwide customers by diagnosing and resolving routine hardware and software issues. They receive requests for support via phone, email and web/intranet. Help Desk Technicians use remote assistance to assist customers if the customers PC is connected to the network. Tickets are created, modified and closed in ServiceNow; problems/requests that cannot be resolved by Tier 1 are escalated to Tier 2 and Tier 3. Help Desk Technicians research questions using available information resources, including an IT Help Desk knowledge base.

Help Desk Technicians follow existing Standard Operating Procedures (SOPs) and enter or receive tickets for customer support and ensure proper closeout of tickets once resolution has been confirmed.

Help Desk services are required 24 hours a day, seven days (7) a week, 365 days a year. Help Desk Technicians work 40 hour a week shifts, according to a schedule established by the IT Help Desk Manager and Supervisors. During the training period, agents are expected on-site for an 8-hour shift, Monday through Friday, between the hours of 7:00 AM and 5:30 PM. After training is completed, a permanent schedule will be assigned based on the operational needs of the Help Desk. Technicians work on site and may be eligible for some remote work if approved by the Help Desk Manager and supervisors.

Job Requirements:

Demonstrate the core competencies of communication, teamwork, adaptability, innovative outlook, and problem analysis.
Excellent customer service skills and call tracking/problem management software experience, involving detailed documentation skills.
Excellent problem-solving skills and a broad understanding of relationships between hardware and applications are necessary.
Proven knowledge of basic PC troubleshooting of and Windows 7 and Windows 10.
Professional attitude, company focus, and strong work ethic and proven ability to follow through on open issues and handle multiple priorities in a environment with dynamic priorities are needed to perform the job duties.
Must be able to obtain Public Trust security clearance.
Ability to work shift work, which may include overnights and weekends to support 24/7/365 operations.

Education Requirements:

Help Desk Technicians should have a HS Diploma or GED. Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) and/or CompTIA A+ certification(s) preferred.

Benefits:

Medical, Dental, and Vision Coverage
PTO
401(k) Matching

Quick Apply

Refine Your Search

helpdesk agent jobs in washington dc

Tier 1 Helpdesk Technician

Systems Administrator

Group Reservations Coordinator

Security GSOC Supervisor- In Office

Helpdesk Support (Senior) - Tysons

Program Manager DOL OFLC-Case Processing & Operational Support

Senior Helpdesk Access Manager

Systems & Network Administrator

System Administrator

Helpdesk / Access Manager - Mid - #874

Policy Analyst (FCP)

Helpdesk / Access Manager - Senior - #875

Helpdesk / Access Manager- Senior / Mid (Top Secret with agreement to obtain CI Poly)

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